Automotive Customer Service Representative (On-Site)

Join a world-class team in Belleville, ON, as an Automotive Customer Service Representative! At Concentrix, we’re looking for passionate game‑changers to deliver exceptional customer experiences and tech-based solutions for one of the world’s best-known brands. If you’re ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.) Would you like to join a Fortune 500 company that earns “ World’s Best Workplaces ,” “ Best Company Culture ,” and “ Best Companies for Career Growth ” awards every year? Then an Automotive Customer Service Representative position at Concentrix is the right place for you!

As an Automotive Customer Service Representative you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game‑changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.

What You Will Do In This Role

Receive inbound calls from customers inquiring about their services; will identify their specific needs and provide information on subscription services that offer the most value to them

Upsell subscription services as they apply to customer needs and meet sales targets

Website navigation/referring them to published materials, secondary sources. Assistance with the GPS Navigating system

Deliver expert customer experiences…with a smile

Your Qualifications

1+ years’ experience in a sales environment - Need to be comfortable in sales environment as there are sales targets

1+ years of call center experience preferred

Strong analytical, problem-solving skills and logical reasoning. Quick thinking

Ability to speak confidently/ Good communication skills

Technical aptitude/AI Comfortable – website navigation setting up GPS Navigating systems -able to use guiding language

Strong attention to detail and accuracy - will be communicating in written format with customers Via emails and SMS. Grammatical errors are a flag

Proficiency in fast-paced multi-tasking

Eagerness to learn new technologies

What’s In It For You One of our company’s Culture Beliefs says, “We champion our people.” That’s why we invest in our game‑changers, our infrastructure, and our capabilities to ensure long‑term success for both our teams and our clients. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

The base salary range for this position is $20.00/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.

DailyPay enrollment option to access pay “early,” when you want it

Health and wellness programs with trained partners to help promote a healthy you

Mentorship programs that support your rewarding career journey

A modern, state‑of‑the‑art office setting with advanced technologies and a great team

REIMAGINE THE BEST VERSION OF YOU! JOB AVAILABILITY We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.

PHYSICAL AND COGNITIVE REQUIREMENTS The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

EQUAL OPPORTUNITY STATEMENT Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.

REASONABLE ACCOMMODATION STATEMENT Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

ARTIFICIAL INTELLIGENCE (AI) As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

WORK AUTHORIZATION Only qualified applicants who are legally authorized to work in Canada will be considered.

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