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City of Edmonton
Employee Service Centre (ESC) RepresentativeCity of Edmonton • Edmonton, Alberta, Canada
Employee Service Centre (ESC) Representative

Employee Service Centre (ESC) Representative

City of Edmonton • Edmonton, Alberta, Canada
8 days ago
Salary
CA$62,481.00 yearly
Job type
  • Full-time
  • Permanent
Job description

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Come and be a part of the City of Edmontons Employee Service Centres (ESC) dynamic team! As a Payroll Representative youll be responsible for efficient payroll functions that support over 14000 City employees throughout 8 different departments.

Working with a team of professionals you will provide efficient solutions and services to the entire organization in a manner that focuses on accuracy timeliness and exceptional customer service in a fast-paced environment.

What will you do

  • Process bi-weekly payroll and audit end-to-end payroll for union and non-union employees
  • Provide interpretation regarding collective agreements administrative policies and legislative changes
  • Provide information and payments in accordance with collective agreements third party processes and applicable legislation as they relate to time-entry allowance and premiums WCB and ROE processing leave plans and benefit entitlements
  • Research problem solve and respond to individual employee pay and benefit enquiries received in a continuous phone queue system email or chat
  • Human Resources Information System (HRIS) projects and testing as required
  • Completion of Grade 12
  • Minimum 3 years related progressively responsible experience in end-to-end union payroll administration in a large corporate environment
  • Completion of Payroll Compliance Practitioner Certificate (PCP) from the National Payroll Institute. (Applicants working towards this certificate may be considered)

Assets:

  • Completion of a Benefits or Pension Administration Certificate (CEBS/PPAC) or Human Resources Administration Certificate
  • Relevant experience using PeopleSoft and SAP SuccessFactors (or similar HRIS software)
  • Experience interpreting and applying Collective Agreements for payroll purposes
  • Experience reconciling data in a unionized environment
  • Experience with payroll system upgrades

Skills required for success:

  • Highly developed customer service skills and proactive problem-solving abilities in addition to being able to manage multiple priorities with the ability to meet constant deadlines
  • Ability to be an active and positive team player
  • Effective oral and written communication skills
  • Ability to interpret information determine alternatives and implement solutions
  • Ability to make decisions within established policies and procedures
  • Proficiency in Microsoft Office: Word & Excel and Google: Docs Sheets & Gmail
  • Alignment to our Cultural Commitments and Leadership Competencies ( a culture of equity diversity reconciliation and inclusion

Conditions of Employment:

  • Hire is dependent on a Criminal Records Check (CRC) security clearance that is satisfactory to the City of Edmonton and is a requirement of this position. There may be a cost associated with this requirement
  • Applicants may be tested

Work Environment:

  • Note: This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite
  • This position is eligible for the EDO program (Earned Day Off)
  • The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance

The City of Edmonton values applicants with a diverse range of skills experiences and competencies and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation please contact . Learn more about our benefits to 2 Permanent Full-Time positions

Hours of Work: 40 hours per week Monday - Friday

Salary Range: $29.924 - $37.552 (Hourly); $62481.310 - $78408.580 (Annually)

Recruitment Consultant: SL/SB

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation


Required Experience:

Unclear Seniority


Employment Type : Full-Time
Experience: years
Vacancy: 1
Yearly Salary Salary: 62481 - 78408
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Employee Service Centre (ESC) Representative • Edmonton, Alberta, Canada

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