Launch Your Career with the CRA – Bilingual Agent & Officer Opportunities at the Winnipeg Tax Centre

For a description of key terms used on CRA job notices, go to Definitions for job seekers.

About The Job

The CRA is committed to providing an inclusive and barrier-free work environment with a diverse workforce that reflects the Canadians we serve. It starts with the hiring process. To find out more about the CRA's actions in support of Employment Equity (EE), diversity and inclusion (DI), and read testimonials from our employees and executives, please visit the following CRA web sites: Employment equity, diversity and inclusion and Our workforce testimonials - Canada.ca.

We encourage you to complete the EEDI Staffing questionnaire as part of your application if you wish to be considered for appointments using the EE and/or DI staffing requirement in this process. Also, ensure that you have provided consent in the EEDI staffing questionnaire for your EEDI information to be used for screening or selection. If you do not complete the questionnaire, you will not be considered for any appointments using the EE and/or DI staffing requirement in this process. If you decide to modify your response or fill out this questionnaire at a later date, please notify the contact listed at the bottom of this notice of job opportunity.

CRA's National EE Staffing Strategy strives to eliminate gaps for the four EE designated groups: Indigenous peoples, persons with disabilities, members of visible minorities, and women. Where an EE gap exists at the time of appointment, EE may be used as an appointment criterion for permanent and temporary appointments over six months made through this process.

Employees are required to work on-site in accordance with the CRA's requirement for on-site presence. Workplace arrangements are based on the position, work location and operational requirements, and are subject to change. Specific on-site presence requirements will be shared with candidates selected for appointment. Workplace accommodations based on the duty to accommodate as well as individual exceptionsmay be granted depending on the circumstances and the nature of the work being performed.

Intent of this Staffing Process

The Winnipeg Tax Centre is looking for qualified and motivated individuals who are proficient in both of Canada's official languages—English and French—to fill several SP-003 and SP-004 term (temporary) positions. This staffing process will primarily be used to staff full‑time roles at the Winnipeg Tax Centre, located at 66 Stapon Road in Winnipeg, Manitoba. Some of these roles may require employees to work on-site at the Winnipeg Tax Centre for up to 100% of their scheduled hours.

This process will be used to staff positions in Winnipeg, Manitoba only. By submitting an application, you are confirming that you are either currently living within commuting distance of Winnipeg or are willing to relocate within commuting distance of Winnipeg. Virtual reporting is not an option.

Please note that this is a bilingual imperative staffing process; English‑essential positions will not be filled through this process.

Duties And Responsibilities

All positions filled through this process will involve;

• Regular telephone interaction with taxpayers, delivering accurate information and providing clear guidance in response to inquiries.
• The use of a variety of computer systems and software applications. This includes, but is not limited to, Microsoft Office tools such as Outlook (for communication and scheduling), Teams (for collaboration), Word (for document preparation), and Excel (for data tracking and analysis). Proficiency in navigating these systems efficiently and accurately is essential to performing job functions successfully.

The duties and responsibilities of these roles include, but are not limited to, the following:

• Reviewing and assessing pre‑populated forms and supporting documentation to ensure completeness, accuracy, and compliance.
• Proactively identifying potential issues, escalating complex or sensitive matters as appropriate, and conducting thorough research using both internal systems and external resources to effectively resolve concerns.

Please note that we are reviewing the duties and salary of the job.

The Following Pools Will Be Created From This Requisition

• Bilingual Imperative SP-03: BBB / BBB
• Bilingual Imperative SP-04: BBC / BBC

The pools established from this staffing process may be used to staff similar or lower level positions.

When you apply to this staffing process, you are not applying for a specific job, but rather to an inventory for future vacancies.

The Canada Revenue Agency (CRA) currently has restrictions on certain hiring activities. As a result, any staffing from this process will be limited to temporary opportunities. Permanent staffing may be considered if circumstances change while this pool is still valid.

Who Can Apply

Any individual residing in Canada, and Canadian citizens and permanent residents residing abroad

Preference for appointment will be given to veterans first, followed by Canadian citizens, and permanent residents.

If you are a candidate from the general public, you will have to pay for any expenses related to your participation in this staffing process, as well as any relocation costs if you receive an offer of employment from this process.

Qualified members and former members of the Canadian Armed Forces who receive an offer of employment are not entitled to relocation costs from the CRA. They may, however, be entitled to a final relocation from the Department of National Defence.

You are encouraged to submit your online application, education credentials, valid SLE results (if available), and all required documents as soon as possible as the closing date and time on this notice of job opportunity may change.

Applications will be screened against the prerequisite staffing requirements on an on‑going basis. Assessments will take place in waves, and you may be placed in a pool and appointed accordingly. Additional candidates may be considered as needed. If you are considered further, we will notify you in writing of the next step in this staffing process.

You are encouraged to review your application to ensure it is complete, accurate, and clearly demonstrates how you meet all the staffing requirements. Please note that your application cannot be amended or withdrawn and resubmitted. You cannot apply to the same staffing process a second time.

Important:

You are responsible for ensuring that your candidate profile is up to date with accurate and current information including:

• Current mailing address
• First Official language
• Preferred language for correspondence
• Preferred language for assessments

Please review the following link for additional information: How to maintain your candidate profile - Canada.ca

Please note that you may not be solicited for incomplete or missing information.

Education

• Successful completion of a secondary school diploma

Some SP04 Positionsrequire The Following Additional Educational Requirements

• Successful completion of the following courses or field of studies from arecognized postsecondary institutionor from arecognized professional accounting association:
• Chartered Professional Accountant (CPA) Introductory Financial Accounting or FA1 or Introductory Accounting or Introductory Financial Accounting.

Foreign Education Credentials

If you have foreign education credentials, you must have your education credentials confirmed by a recognized credential assessment service and provide proof of Canadian equivalency to the staffing board. For more information, visit theCanadian Information Centre for International Credentials. Any applicable fees are your responsibility.

Proof of Education

You must ensure that clear and legible electronic copies of your education credentials are uploaded as attachments into the education factor(s) in the education section of your candidate profile. This proof may include a copy of your secondary school diploma; official transcript; secondary school equivalence test, degree, applied degree, or diploma from a recognized post-secondary institution. Failure to do so may result in your application not being given further consideration.

Your name in your CRA candidate profile should match the name on your government issued photo ID and your education credentials. If it does not, please correct your name in your candidate profile by logging in to theCareers websiteor contact the staffing board with any questions/concerns. If your education credentials show a different or former name, please provide proof of legal name change (i.e. Certificate of Change of Name). Failure to upload and/or to provide supporting document(s) may result in your application not being considered further.

Experience

Essential staffing requirements

No Experience Required

Assessment

If you have a limitation that may impact your performance during an assessment, such as a test or interview, you may require an accommodation, and we encourage you to ask for it. Assessment accommodations are designed to remove the obstacles without altering the criteria being assessed so candidates with limitations can fully demonstrate their abilities. If we invite you to be assessed, we will send you more information on how to request accommodation measures throughout this staffing process.

Each request will be individually reviewed. You will be asked to provide information regarding your limitations to be reviewed by a trained assessment accommodation advisor. If needed, professional documentation may be requested to determine the appropriate accommodation measures. All information will be kept confidential.

For examples of assessment accommodations, please visit: Accommodation during an assessment as a candidate.

Minimum Staffing Requirements

• Performance validation, if required
• Language Requirements: Bilingual Imperative (English and French)
• SP-003: BBB / BBB
• Reading Comprehension – Intermediate ( B )
• Written Expression – Intermediate ( B )
• Oral Interaction – Intermediate ( B )
• SP-004: BBC / BBC
• Reading Comprehension – Intermediate ( B )
• Written Expression – Intermediate ( B )
• Oral Interaction – Advanced ( C )

You must be able to demonstrate that you can work in both English and French. Language testing will be required to confirm your proficiency. The oral interaction portion of this testing will be conducted via Microsoft Teams.

If you have previously completed the Second Language Evaluation (SLE) through the PSC please attach your official results to your application. You may request a copy of your result from the PSC at: Second language evaluation in the public service - Canada.ca

Want more information on bilingual requirements, please see theDefinition of Language Requirement.

Try Now!Get an idea of your second language levels through our online self‑assessment.

• Suitability*
• If you are a former CRA employee and your most recent CRA employment period ended in one of the following ways, a case‑by‑case review will be conducted to determine if the reason(s) for your end of CRA employment impact(s) your ability to meet the staffing requirements for the positions being staffed through this staffing process:
• Rejection on probation
• Termination of employment for incompetence
• Termination of employment for misconduct

Essential Staffing Requirements

• Taxation Centre Clerical Test
• Interpersonal Skills
• Dealing with Difficult Situations
• Ability to Communicate Effectively / Oral Communication

Asset Staffing Requirements

Asset staffing requirements may also be assessed during the staffing process and may be used to identify candidates for positions.

These May Include But Are Not Limited To

• Experience relevant to the position being staffed
• Budgetary considerations
• Minimize business disruption

Asset staffing requirements may be used at any stage of the staffing process, including to screen applications for further consideration or to identify a candidate for a position.

You will be notified in advance of any additional asset staffing requirements that may be evaluated.

Additional Information

Assessments are expected to begin for the first wave of candidates in September 2026. You must notify the staffing board of any leave plans or change in contact information during this staffing process. If for any reason you are unable to attend any scheduled assessment session, it is your responsibility to inform the staffing board in advance. Assessments will only be rescheduled for exceptional circumstances. The staffing board will make decisions on a case by case basis. All interactions throughout this process, including email correspondence, may be used in the assessment of the essential staffing requirements listed above.

Conditions of employment

• Reliability and Security: Reliability Status
• Physically work from Winnipeg, Manitoba
• Willingness to take and successfully complete training

Want to know more?

We encourage you to read Important information on staffing at the CRA to find out more about staffing processes and how to apply.

CRA employees support the economic and social well-being of Canadians, and build public trust. We have high expectations, and our employees are held to the standards of conduct outlined in our Code of integrity and professional conduct and Directive on conflict of interest, gifts and hospitality, and post‑employment.

Plan ahead!

Collecting required security screening documents can take time, we recommend starting this process early. More information available at: Applying for Government of Canada jobs: after you apply - Canada.ca

Definitions of key terms to simplify some of the language you will find on our job posters are available at:

• Important information on staffing at the CRA
• Definitions for job seekers - Canada.ca

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