Solutions Engineer

Who We’re Looking For
At ScalePad, we hire thoughtful builders who want their work to matter. Our roles are designed for people who thrive on driving impact, see ambiguity as an opportunity, and believe that raising the bar is a team sport.
We don’t bring people in to run playbooks. We hire people who want to rewrite them. And in this role, you’ll get to do that, while shaping the future of managed services for our global partners. (That’s what we call our customers.)
What is ScalePad
At ScalePad, we’re building more than software; we’re building confidence and clarity for the people who manage the technology businesses rely on every day.
Our mission: help MSPs evolve into MVPs (their clients’ most valuable partner). Our tools turn them from reactive service providers into strategic advisors through a consistent, scalable Customer Success motion. Our product suite unifies risk insights, client planning, and service delivery so MSPs can have smarter conversations, show clients their value, and grow their revenue.
But our purpose goes beyond our software. We’re creating a workplace where curious, growth-minded people can do their best work, where ideas are valued, progress is shared, and everyone belongs. Together, we’re creating a future where MSPs don’t just keep businesses running, they help them thrive. We believe that when our partners succeed, we all do.
With offices in Vancouver, Toronto, Montreal, and Phoenix and a global-first mindset. ScalePad has grown into a category leader trusted by 12,000+ partners across 60+ countries. We’ve been recognized for our products and corporate culture by MSP Today, G2, and Great Place to Work, to name a few.
About The Role
ScalePad builds SaaS tools that managed service providers depend on to run their businesses. ControlMap equips MSPs with the structure, automation, and evidence trails they need to meet frameworks like SOC 2, ISO 27001, CMMC, and NIST CSF and to position compliance as a competitive advantage for their clients.
You’ll partner closely with Sales, Product, Marketing, and Customer Success to support new customer acquisition, expansion, and strategic partner conversations. Success here comes from deep product command, strong discovery instincts, the ability to translate complex risk and compliance concepts into clear and compelling value, and the judgment to know when to act independently and when to elevate.
What you'll own

• Partner with Sales on qualified opportunities requiring technical complexity or compliance depth, acting as a trusted advisor across technical, operational, and executive stakeholders.
• Lead discovery to understand partner goals, compliance maturity, technical environment, and success criteria, mapping workflows and requirements to identify risks and fit early.
• Deliver tailored ControlMap demos that connect product capabilities to real partner workflows, business value, and operational outcomes, including support for proof-of-concept motions on strategic opportunities.
• Handle technical questions and objections related to ControlMap, trust center use cases, audit readiness, and compliance workflows with confidence and clarity.
• Maintain working knowledge of ScalePad’s full product suite, including Lifecycle Manager, helping partners understand how workflows connect across products.
• Support strategic onboarding for high-value partners, ensuring a smooth transition from presales to implementation and helping partners realize value quickly from ControlMap.
• Serve as backup facilitator for group workshops and partner-facing training sessions as required, stepping in to lead or co-deliver enablement experiences alongside the Adoption Services team.
• Support the account management team through value realization conversations, helping identify adoption blockers and partner fit concerns.
• Document repeatable discovery, demo, and workflow patterns and collaborate with Enablement, Product, and Sales to improve technical messaging and partner-facing materials.
• Capture structured presales feedback to help shape product direction, positioning, and go-to-market execution, and represent ScalePad credibly in partner conversations and industry events.

What we're looking for
Must haves

• 2+ years of experience in Solutions Engineering, presales, consulting, or technical advisory roles in SaaS, cybersecurity, compliance, or the MSP industry.
• Strong experience leading discovery, delivering tailored demos, and connecting technical capabilities to meaningful business outcomes for customers and partners.
• Ability to communicate confidently with technical experts, business stakeholders, and executive buyers.
• Demonstrated success working cross-functionally with Sales, Product, Marketing, and Success teams in fast-moving environments.
• Familiarity with compliance and security concepts such as controls, evidence collection, audits, trust centers, and readiness programs.
• Experience with frameworks such as SOC 2, ISO 27001, CMMC, NIST CSF, or similar is strongly preferred.

Nice-to-haves

• Familiarity with tools such as HubSpot, Zendesk, Gainsight, and modern demo or enablement platforms.
• Experience in the MSP space or working with channel-based sales motions.
• A track record of improving SE processes, building repeatable assets, improving demo quality, or contributing to go-to-market playbooks.

Perks
ScalePad offers our employees a blend of purpose, growth, and genuinely great perks.

• Everyone’s an owner. Share in our success through our Employee Stock Ownership Plan (ESOP) and RRSP matching.
• Support for growing families. Parental leave programs are in place to support you and your family when it matters most.
• Structured mentorship with builders. Join opt-in mentorship programs and learn directly from founders and senior leaders who’ve scaled multiple SaaS ventures and spent decades in the MSP industry.
• Invest in your growth every year. Access an annual professional development budget to level up your skills, your career, and your impact.
• Set yourself up with great tools. Work with brand new, top-of-the-line hardware and equipment so you can do your best work, whether you’re at home or in one of our hubs.
• Modern ways of working. Roles at ScalePad are structured as remote or hybrid, with hub locations in Vancouver, Toronto, Montreal, and Phoenix. Specific work models are outlined in each posting.
• Support for hybrid life. Receive a monthly stipend to help you create an effective hybrid or remote work environment.
• Well-being and time to recharge. Take care of yourself with 100% employer-paid benefits.

Before You Apply
This is a full-time role for those who are eligible to work in Canada or the United States. We thank all applicants for taking the time to apply, but only candidates who make it to the next stage will be contacted.
Note on AI Use: ScalePad uses AI technology to support certain administrative aspects of our hiring process, such as transcription, note-taking, and interview documentation. These tools are strictly used to assist our team and have no influence on candidate evaluation or hiring decisions.

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