Performance Specialist

Performance Specialist

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Build the future with us

Are you eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Performance Specialist, you will play a key role in increasing the performance of Financial Service Managers through training delivered individually or in groups, using our Lean methodology.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

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What you’ll accomplish with us

As a Performance Specialist, you’ll be at the core of our mission. Here are the main responsibilities:

Individual Training and Dealership Visits

• Prepare visits thoroughly:

• Obtain and analyze sales data (UniFI) to identify FSM development needs.

• Discuss FSM requirements based on PACT/Lean and retailer objectives with the Consultant.

• Conduct dealership visits:

• Build strong, trustworthy relationships with FSMs to facilitate training.

• Deliver tailored individual training on iA products, compliance, sales techniques, and handling non-met clients or credit refusals.

• Use varied methods (role-playing, listening to recordings, attending client meetings) to identify areas for improvement and provide constructive feedback.

• Promote the use of corporate tools and systems.

• Follow‑up after visits:

• Update visit reports in Salesforce and share with all relevant parties.

• Perform targeted follow-ups (calls, emails, performance analysis) for priority accounts.

Group Training

• Deliver classroom and virtual training using iA Dealer Services material.

• Ensure sessions are professional, engaging, and adapted to participant needs.

• Maintain participant interest and ensure understanding of content.

• Promote consistency in teaching methods and adherence to compliance standards.

• Collect attendance records and forward to the responsible manage

Integration of new FSM

• Assist new FSMs with onboarding and one‑on‑one coaching:

• Office setup, tools, forms, software, and administrative processes.

• Role‑playing and practical exercises.

• Monitor performance regularly (weekly calls) and provide corrective actions if needed.

• Ensure compliance and completion of training logbooks.

Administrative tasks

• Maintain training materials up to date.

• Prepare and submit reports required by management.

• Inform the Performance Manager of any issues that could impact client relationships or compliance.

• Notify the Performance Manager of schedule changes to ensure optimal coverage.

• Submit expense reports weekly and attend meetings as requested.

• Act professionally and in compliance with the Company’s Code of Business Conduct.

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What could accelerate your success in this role

We’re looking for someone who:

• Is known for their strong analytical skills for interpreting sales data

• Stands out for their excellent communication and interpersonal abilities

• Demonstrates extensive knowledge of the market and operations of a business office

• Is recognized for their familiarity with Lean methodology and performance improvement techniques

• Knowledge of systems used by retailers (UniFI, UniFI 2.0, Dealertrack, Equifax, etc.)

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Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence;

• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;

• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;

• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

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