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Prairie AG
Parts TechnicianPrairie AG • Vegreville, AB, Canada
Parts Technician

Parts Technician

Prairie AG • Vegreville, AB, Canada
9 days ago
Job type
  • Full-time
Job description

Summary

The Parts Technician is the primary customer-facing role in the Parts Department, serving as the first point of contact for walk-in and phone customers seeking parts and accessories for a wide range of agricultural equipment. This position is responsible for inventory accuracy, order processing, and retail sales, and plays a key supporting role to service and field operations across the dealership. The successful candidate brings strong product knowledge, a customer-first mindset, and the organizational skills to thrive in a fast-paced, multi-line parts environment.

Key Responsibilities

Customer Service & Sales

  • Provide friendly, respectful service to internal and external customers while maintaining a professional and positive attitude.
  • Ensure customers receive accurate parts, supplies, and accessories in a timely manner.
  • Promote additional parts, seasonal items, or accessories when appropriate.
  • Participate in phone, email, and marketing campaigns to support parts sales growth.
  • Achieve individual and department sales targets and metrics.

Inventory & Warehouse

  • Maintain accurate inventory records, including stock levels, part numbers, bin locations, and pricing.
  • Receive, inspect, label, and organize incoming shipments following safe material-handling practices.
  • Monitor stock levels and recommend reorder quantities to prevent shortages or delays.
  • Support annual and cyclical physical inventory counts and promptly report discrepancies.
  • Keep the parts warehouse and retail display area clean, organized, and free of hazards.

Order Processing & Administration

  • Pick, pack, and ship parts orders using proper lifting and handling techniques to prevent injury.
  • Record all sales and transactions using IntelliDealer and other company systems according to department guidelines.
  • Track backorders, communicate ETA updates, and provide alternative sourcing options when available.
  • Prepare accurate documentation for incoming and outgoing shipments, including labeling, storage, and safe transport requirements.

Product Knowledge & Technical Support

  • Stay current on product lines, manufacturer bulletins, WHMIS information, and parts catalog updates.
  • Attend required training sessions, vendor presentations, toolbox talks, and department meetings.
  • Maintain familiarity with agricultural equipment models, attachments, hydraulics, and OEM cross-reference systems.

Qualifications

  • Experience in heavy equipment, automotive, agricultural, industrial parts, or a related field.
  • Familiarity with parts catalogs, OEM reference systems, and cross-referencing tools.
  • Computer proficiency for data entry, order processing, and inventory tracking; IntelliDealer experience is an asset.
  • Strong communication and interpersonal skills with the ability to build rapport and deliver exceptional customer service.
  • High attention to detail and accuracy when identifying, handling, and recording parts.
  • Organized and efficient, with proven ability to multitask in a fast-paced environment.
  • Sales-oriented mindset, including suggestive selling and the ability to promote additional products and accessories.
  • Basic warehousing knowledge, including shipping, receiving, picking, packing, and record keeping.
  • Willingness to work overtime during peak seasons and adjust to changing priorities.


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Parts Technician • Vegreville, AB, Canada

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