Manager, Operations & Business Development - Container Logistics

Ready to learn how a transportation business really runs - from the inside? We're hiring a hands-on Manager of Operations & Business Development to work directly with senior leadership, take ownership of daily operations, and help grow our client base.

Location: Vaughan, Ontario (Hwy 7/Dufferin) - fully in person

Schedule: Monday to Friday, 9:00 a.m.–5:00 p.m.

After-hours availability: Required for urgent operational issues, including evenings, weekends, and holidays

Travel: Approximately 2–4 trips per month to Montreal, Edmonton, and Calgary; company-paid

Reports to: CEO

Salary: CAD 80,000–120,000 (based on skills and experience)

Work authorization: Must be authorized to work in Canada

About the Company

The employer is an established Canadian logistics and container-services company, operating more than 200 power units and over 800 chassis across four offices in Canada.

Their strategically located yards sit near key rail terminals in Mississauga, Montreal, Calgary, and Edmonton, backed by approximately 15 acres of secured short- and long-term storage capacity nationwide.

It's a practical, fast-moving environment where operations, customer service, dispatch, fleet activity, and commercial decisions are closely connected.

The Opportunity

This is a hands-on leadership role for a logistics professional who wants to learn how to run a transportation business from the inside.

The role is approximately 70% operations and 30% business development. It's not a pure sales role, and it's not a desk-based strategy position.

You'll work closely with senior leadership, support daily operational decisions, lead teams, manage customer issues, and contribute to business growth. You'll learn the operation deeply, take ownership of difficult situations, and earn broader responsibility through strong execution.

This opportunity is best suited to someone ambitious, commercially capable, operationally hands-on, and motivated to prove themselves in a demanding environment.

What You'll Do

Operations & Leadership

• Support daily operational decision-making across logistics and container services
• Help manage urgent customer, service, staffing, and operational issues
• Work closely with dispatch, customer service, drivers, yards, and internal teams
• Lead, coach, and support employees in a high-pressure environment
• Set clear expectations and maintain accountability
• Improve communication, execution, and follow-through across teams
• Manage multiple priorities and projects simultaneously
• Take ownership of practical solutions and escalate critical issues appropriately

Client & Commercial Responsibilities

• Build and maintain strong relationships with key clients and stakeholders
• Identify and pursue new business opportunities in logistics and container services
• Support account growth and long-term customer retention
• Understand client needs and coordinate with operations to ensure realistic service delivery
• Participate in pricing, proposals, presentations, and commercial discussions
• Represent the company professionally in client meetings and industry settings
• Prepare regular updates on operational priorities, client activity, and business-development progress

Travel & Availability

• Travel approximately 2–4 times per month to Montreal, Edmonton, and Calgary
• Attend client meetings, visit company locations, and support business-development activity
• Remain reachable for urgent operational decisions outside regular hours when required
• Maintain reliable transportation for local travel

Who We're Looking For

You're likely a strong fit if you:

• Have experience in logistics, transportation, freight forwarding, trucking, intermodal, drayage, warehousing, distribution, or a closely related environment
• Have already taken responsibility for people, customers, service issues, or branch-level execution
• Are commercially capable and comfortable speaking with clients
• Have experience winning, growing, or supporting business
• Are hands-on and willing to stay involved after the sale
• Can make sound decisions under pressure
• Communicate directly, clearly, and professionally
• Are confident without needing immediate authority
• Are comfortable learning from experienced operators
• Want to grow into broader leadership responsibility over time
• Can operate effectively in an entrepreneurial environment with limited layers and fast decisions
• Are willing to earn trust through consistency, judgment, and follow-through

Experience & Qualifications

• Minimum 3+ years of leadership or managerial experience
• Experience in business development, account growth, client management, or commercial operations
• Strong understanding of logistics, transportation, supply chain, or container-related services
• Demonstrated ability to manage competing priorities in a fast-paced environment
• Strong communication, relationship-management, and problem-solving skills
• Bachelor's degree in Business, Logistics, or a related field is preferred
• MBA or advanced degree is considered an asset
• Must be authorized to work in Canada

Strong Assets

• Experience with CN or CPKC rail
• Drayage or intermodal experience
• Container transportation knowledge
• Experience working with dispatch, terminals, chassis, drivers, or yards
• Experience managing customer escalations or service recovery
• Experience leading a small operational or commercial team
• Existing relationships within logistics, transportation, manufacturing, warehousing, importing, distribution, or 3PL environments

This Role Isn't the Right Fit If You're Looking For

• A pure business-development role with little operational involvement
• A predictable role with no after-hours responsibility
• A senior title without hands-on execution
• Immediate authority without first learning the operation
• A highly structured corporate environment with multiple layers of support

What We Offer

• Salary of CAD 80,000–120,000 (Based on skills and experience)
• Annual bonus based on personal performance
• Comprehensive benefits package
• Company-paid travel expenses
• Direct exposure to senior leadership
• Opportunity to learn a complex national logistics operation
• Potential to grow into broader operational and leadership responsibility based on performance
• A demanding, practical, and supportive work environment