Banquet Porter (Full-Time, Contract)

We invite you to join the world of hospitality at Sheraton Suites Calgary Eau Claire as our new Banquet Porter. The Banquet Porter plays a key essential role in the successful execution of meetings conferences weddings galas and special events by ensuring banquet spaces are professionally prepared maintained and restored. Through attention to detail teamwork and operational excellence the Banquet Porter helps create seamless event experiences while supporting the Banquets Culinary Stewarding and Conference Services teams.

Please note that this is a contract position with the start date in mid-August 2026 and the end date of January 18 2027.

Key Responsibilities

Guest Service and Event Support

• Consistently provide professional friendly and engaging service to all guests and clients throughout banquet and catered events.
• Maintain a positive guest-focused attitude while supporting banquet operations behind the scenes and during events.
• Respond promptly to guest and colleague requests while maintaining professionalism and efficiency.
• Assist Banquet Servers and Banquet Captains in delivering exceptional guest experiences during meetings conferences weddings galas cocktail receptions and catered events.
• Support a variety of banquet functions including plated meals buffet service coffee breaks working lunches receptions and off-site catering events.

Banquet Set-Up and Event Execution

• Set up prepare and tear down banquet function rooms according to Banquet Event Orders (BEOs) floor plans room diagrams and event specifications.
• Arrange tables chairs staging dance floors linens risers portable bars buffet stations registration tables and other banquet equipment according to established hotel standards.
• Install and remove event décor signage easels pipe and drape portable partitions and other function room equipment as required.
• Ensure meeting rooms are clean organized and fully prepared prior to guest arrival.
• Perform room resets between functions while adhering to event timelines and operational priorities.
• Inspect banquet rooms before and after events to ensure cleanliness presentation and readiness for the next function.
• Assist with the setup and operation of beverage stations coffee breaks buffet displays and portable bars.
• Provide bartending support and assist with beverage service when operationally required and appropriately certified.
• Assist with off-site catering event setup transportation and breakdown as required.

Operational Excellence

• Safely transport move and store banquet equipment including tables chairs dance floors staging portable bars audio-visual equipment linens and service equipment.
• Ensure banquet storage areas service corridors and function spaces remain clean organized and free of hazards.
• Monitor banquet equipment for damage or maintenance concerns and report issues promptly.
• Assist with inventory organization equipment counts and replenishment of banquet supplies.
• Complete opening closing and side duties efficiently while maintaining hotel presentation standards.
• Support quick room turnovers and last-minute event changes while maintaining accuracy and attention to detail.
• Work efficiently to ensure all event timelines and operational deadlines are consistently achieved.

Team Collaboration

• Work closely with Banquet Captains Banquet Servers Culinary Stewarding Conference Services Engineering Housekeeping and Sales teams to ensure successful event execution.
• Communicate effectively regarding room changes event schedules equipment needs and operational priorities.
• Foster positive working relationships across departments that support banquet operations.
• Contribute to a positive professional and collaborative team environment.
• Participate in departmental training and continuous improvement initiatives to enhance operational efficiency and service standards.

Safety and Compliance

• Follow all health safety sanitation and food handling procedures in accordance with hotel policies and regulatory standards.
• Ensure safe lifting techniques and proper handling of banquet furniture and equipment.
• Maintain compliance with all hotel policies procedures and banquet operating standards.
• Maintain a safe clean and organized work environment for both guests and colleagues.
• Report maintenance concerns equipment damage and workplace hazards promptly.
• Ensure responsible service of alcohol in accordance with Alberta liquor regulations when assisting with bar operations.

Qualifications :

What will you bring to this role

• Valid ProServe certification required.
• Previous customer service banquet hospitality event setup or hotel experience is considered an asset.
• Demonstrated ability to work effectively in a fast-paced hospitality environment.
• Strong teamwork mindset with excellent communication and interpersonal skills.
• Ability to prioritize tasks adapt quickly to changing event requirements and maintain attention to detail.
• Highly responsible reliable self-motivated and organized.
• Ability to remain calm courteous and professional while working under pressure.
• Strong commitment to workplace safety and maintaining a clean organized work environment.
• Flexibility to work a variety of shifts including mornings evenings weekends holidays and special events.
• Embrace the company brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.

Availability

Must be available to work variable shifts including days evenings weekends overnights and holidays.

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift in a fast-paced banquet environment.
• Frequent lifting carrying pushing and pulling of banquet equipment including tables chairs dance floors staging portable bars linens audio-visual equipment and food and beverage service equipment.
• Ability to safely lift and carry up to 50 lbs. independently and move heavier banquet equipment with assistance or appropriate equipment.
• Ability to bend reach twist push pull climb stairs and perform repetitive physical tasks associated with banquet setup and teardown.
• Ability to safely manoeuvre throughout banquet spaces while transporting equipment and supplies.
• Physical stamina and dexterity required to complete multiple room setups event transitions and breakdowns while maintaining hotel presentation standards.

Additional Information :

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks including complimentary upgrades extended stays discounted stays across Fairmont & Raffles properties and Marriott properties special dining and wellness discounts and added luxuries to enhance your experience. We believe in taking care of our team ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect:
We value the needs ideas and individuality of others. We treat everyone with fairness and dignity.

Belonging:
We celebrate our differences. We support each other and we always stand together.

Integrity:
We build trust through mutual respect and being authentic.

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.

Excellence:
We make genuine connections and we cherish every opportunity to make the people around us feel special.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team..

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:

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Remote Work :

No

Employment Type :

Contract

Experience: years
Vacancy: 1