Technical Program Manager - Site Reliability Engineering (SRE)

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

The Production Infrastructure & Engineering (PI&E) organization provides the essential platforms and infrastructure hosting solutions that power EA's games and live services. Our charter is to make EA's games and services available to all players anytime and anywhere.

We aim to help developers experiment and build new games quickly with infrastructure services on-demand and workflows that promote rapid development in the cloud.

As a Technical Program Manager for Site Reliability Engineering (SRE), you will coordinate large-scale, engineering programs focused on system reliability, scaling, and automation. You will define and manage programs, roadmaps, milestones, success criteria, resource allocation, and delivery needed for PI&E internal operations.

You will report to the Director of Program Management.

Responsibilities

• You will increase adoption of SRE best practices such as AI automation to reduce toil, error budgets, SLIs/SLOs.


• You will ensure compliance with security, privacy, and regulatory standards in all reliability projects.


• You will maintain quarterly roadmaps for SRE projects in collaboration with platform engineering teams, providing clear goals, scenarios, and customer requirements.


• You will establish and track metrics for operational performance, partner satisfaction, adoption, and retention to guide prioritization and measure the impact.


• You will manage programs that improve platform efficiency, usability, reliability, and deployment practices—including zero-downtime goals.

Qualifications

• 5+ years of experience in technical program management


• Previous experience supporting SRE practices


• Agile Scrum/Kanban proficiency


• Advanced capability in JIRA and JaaS project management platforms


• Experience with cloud providers (AWS, GCP, Azure) distributed environments, and cloud computing
  
  
  
  • Networking
  
  
  • Compute Services
  
  
  • Storage & Database
  
  
  • Core Services
  
  
  • Security & Compliance
  
  
  • DevOps & Automation: Terraform (IAC), CI/CD, AI Automation
  
  
  
  

Bonus

• Certifications: CSM, ITIL, PMP, and SRE Foundation - Supplementary/Elective

This is a hybrid remote/in-office role based in Vancouver, BC.

Pay Transparency - North America

Compensation And Benefits

• British Columbia (depending on location e.g. Vancouver vs. Victoria) *$114,300 - $156,200 CAD

Pay is just one part of the overall compensation at EA.

• vacation (3 weeks per year to start)


• 10 days per year of sick time


• paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave)


• extended health/dental/vision coverage


• life insurance


• disability insurance


• retirement plan to regular full-time employees


• Certain roles may also be eligible for bonus and equity.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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