Account Director

Company: Daughter
Role: Account Director
Department: Brand Team
Location: On-site at our Crescent Heights Office, #600, 1000 Centre Street N, Calgary, Alberta
Type of Employment: Full Time (40 Hours Per Week)
The Role: As an Account Director at Daughter, you are a strategic leader, trusted advisor, and primary partner to your clients. You lead day-to-day relationships across major accounts, helping clients navigate complex business and brand challenges while ensuring the work we deliver is thoughtful, impactful, and aligned with their objectives.

Working closely with our Brand, Strategy, Creative, and Project Management teams, you'll bring clarity to complex initiatives, guide decision-making, and create the conditions for exceptional work. Balancing client relationships, business objectives, and internal collaboration, you'll play a key role in strengthening both our client partnerships and our business.

What You’ll Do:

• Lead and grow trusted relationships with key clients, serving as their strategic partner and advisor.
• Translate client business goals into clear strategic direction, actionable scopes of work, and meaningful opportunities.
• Lead the delivery of thoughtful, high-quality strategic, creative, and brand-building work across strategy, design, and activation.
• Identify opportunities to strengthen client partnerships and grow existing accounts through work that creates meaningful value.
• Partner closely with Project Managers to ensure projects are well scoped, appropriately resourced, and delivered with excellence.
• Foster alignment and clear communication across clients and internal teams, creating clarity and momentum throughout every engagement.
• Contribute to long-term account planning, client retention, and overall account health.

What Success Looks Like:

• Clients trust you as a strategic partner who brings clarity, perspective, and thoughtful guidance.
• Internal teams rely on you to create alignment, remove obstacles, and champion great work.
• Client engagements are well defined, thoughtfully managed, and positioned for successful outcomes.
• The work consistently reflects a high standard of strategic thinking, creative excellence, and measurable brand value.
• Client relationships deepen over time, resulting in long-term partnerships built on trust and shared success.

Who You Are:

• A strategic, client-focused thinker who understands how brand strategy drives business outcomes.
• Comfortable leading senior client conversations, facilitating complex discussions, and navigating ambiguity with confidence.
• Highly organized, detail-oriented, and able to manage multiple priorities without losing sight of the bigger picture.
• A thoughtful collaborator who builds trust, communicates clearly, and brings a calm, steady leadership style.
• Naturally curious, asking thoughtful questions that uncover opportunities and challenge assumptions.
• Motivated by helping organizations build stronger brands and create long-term business value.

Experience:

• 5–7+ years of experience in account management, client services, or a related client-facing leadership role, ideally within an agency environment.
• Demonstrated success leading senior client relationships, navigating complex stakeholder groups, and delivering strategic brand initiatives from discovery through implementation.
• Experience managing project budgets, scopes, timelines, and resourcing in partnership with cross-functional teams.

Education:

• Bachelor's degree in Business Administration, Marketing, Communications, Advertising, or a related field, or an equivalent combination of education and professional experience.

Knowledge and Skills:

• Exceptional relationship-building, communication, and presentation skills.
• Strong strategic thinking with the ability to connect business objectives to brand opportunities.
• Experience developing scopes of work, managing account growth, and supporting commercial success.
• Excellent organizational skills, with the ability to manage multiple clients, priorities, and deadlines.
• Comfortable working within project management platforms and collaborative workflows.
• Strong understanding of branding, marketing, and communications, with the ability to interpret insights and data to inform strategic recommendations.

Who We Are:

Daughter is a brand consultancy that turns creative thinking into business results. We partner with organizations to define, evolve, and steward their brands with clarity and intention. Our work sits at the intersection of strategy and creativity, helping organizations make sense of who they are, what they stand for, and how they show up in ways that create meaningful, long-term value.

We believe the strongest brands are built when creative thinking is grounded in strategy and connected to business outcomes. That means making the subjective objective, linking ideas, identity, and storytelling to measurable results and long-term brand value. It’s the power of our thinking as much as our craft.

We offer competitive compensation, comprehensive health benefits, and opportunities for continued learning and professional growth.

This role is M-F in person at our Calgary office.

Daughter is an equal opportunity employer. All applicants will be reviewed, but only those selected for an interview will be contacted. For full-time positions, we are open to applicants who want to relocate but you must have a valid Canadian work permit.

Daughter
Suite 600, 1000 CeNTRE ST N
Calgary, AB T2e 7w6

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