ServiceNow Technical Lead – ITSM, ITOM, CMDB & SecOps

Job Title: ServiceNow Technical Lead ITSM ITOM CMDB & SecOps

Experience Required: 10-15 Years

Roles and Responsibilities:

The person will be responsible for leading ServiceNow technical delivery and application management for the BC Hydro Technology tower with expert-level hands-on ownership across ITSM ITOM CMDB SecOps and related platform capabilities.

The role requires strong technical leadership platform configuration and customization expertise integration delivery CMDB/Discovery support release governance production issue resolution and coordination with architects customer stakeholders offshore teams and vendor support.

Key Accountabilities:

Lead day-to-day technical delivery and support for ServiceNow ITSM ITOM CMDB SecOps and related platform capabilities for the BC Hydro account.
Translate business requirements incidents service requests problem records and change requests into technical tasks solution designs and delivery plans.
Configure and enhance ServiceNow ITSM processes such as incident problem change request knowledge service catalog SLA major incident and reporting capabilities.
Lead technical implementation for ITOM capabilities such as Discovery Service Mapping event integrations service health and operational visibility as applicable.
Support CMDB governance and data quality by working on CI classes relationships reconciliation identification rules data certification and integrations with upstream/downstream systems.
Provide technical support for SecOps capabilities such as security incident response vulnerability response remediation workflows and integrations where applicable.
Design develop and review ServiceNow configurations scripts Flow Designer flows workflows business rules script includes client scripts UI policies ACLs and scheduled jobs.
Lead integrations using REST/SOAP APIs IntegrationHub MID Server event sources monitoring/security tools and enterprise application interfaces.
Guide developers and administrators on platform best practices code/configuration quality peer reviews testing deployment and operational documentation.
Troubleshoot platform integration workflow CMDB Discovery service mapping performance and access/security issues and drive root cause analysis and permanent fixes.
Participate in release planning change implementation upgrade validation Automated Test Framework execution and post-production support.
Prepare and maintain technical design documents SOPs runbooks deployment guides release notes knowledge articles and support handover documents.

Experience Required:

Good communication skills with ability to work with customer stakeholders solution architects service owners technical leads developers and support teams.
Minimum 10-15 years of IT experience with strong ServiceNow technical delivery development enhancement and managed services support experience.
Expert-level hands-on experience across ServiceNow ITSM ITOM CMDB and SecOps modules with ability to lead technical delivery independently.
Strong ServiceNow platform development/configuration experience including scripting business rules script includes client scripts UI policies ACLs Flow Designer and Workflow.
Experience in ITSM process implementation and support including incident problem change request catalog knowledge SLA reporting and service operations workflows.
Experience with ITOM capabilities such as Discovery Service Mapping Event Management/AIOps service health and operational visibility is preferred.
Experience supporting CMDB CSDM concepts CI relationships reconciliation data quality data imports and integration-driven CMDB updates.
Experience with SecOps capabilities such as security incident response vulnerability response security tool integrations and remediation workflows is preferred.
Strong integration experience using REST/SOAP APIs IntegrationHub MID Server import sets transform maps and event-based integrations.
Experience in release management ServiceNow upgrades ATF regression testing source control platform health and production support.
Experience in utility regulated enterprise SaaS governance or managed services environments is preferred.

Technical Skills:

ServiceNow ITSM ITOM CMDB SecOps and platform technical leadership.
Incident problem change request service catalog knowledge SLA major incident and operational reporting configuration.
Discovery Service Mapping Event Management/AIOps CMDB population and operational visibility concepts.
CSDM CMDB governance CI classes relationships reconciliation identification rules data certification and data quality controls.
ServiceNow SecOps: security incident response vulnerability response remediation workflows and security tool integration awareness.
ServiceNow scripting: Business Rules Script Includes Client Scripts UI Policies UI Actions ACLs Scheduled Jobs Flow Designer and Workflow.
IntegrationHub MID Server REST/SOAP APIs import sets transform maps web services and enterprise integration patterns.
Service Portal / Workspace / UI Builder awareness roles/groups ACLs platform security and user access troubleshooting.
Automated Test Framework upgrade validation platform health performance tuning release management and technical debt remediation.
ITIL Agile delivery DevOps integrations Jira/Azure DevOps/Git awareness and managed services operations.

Required Skills:

Sailpoint

Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 10 - 10