Site Reliability Engineer

ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.

Role Summary

We’re looking for an experienced Sr Site Reliability Engineer to maintain and scale PostgreSQL (ODS and transactional), Airflow and Snowflake environments. Should also be comfortable with replication, failover mechanisms and backup/recovery verifications mainly in the Snowflake space. Understanding various models and curated data sets that power Retail Planning analytics and decision-making (e.g., demand planning, assortment, allocation, replenishment, merchandise/financial planning, and performance reporting). You’ll partner closely with Planning stakeholders, Analytics/BI, and upstream source teams to ensure high-quality, governed, and reliable data products across the Retail Planning data ecosystem.

Key Responsibilities

Site Reliability Engineering

• Own uptime, scaling and disaster recovery strategies for PostgreSQL and Apache Airflow clusters.
• Define, measure and alert on service level indicators (SLIs) and objectives (SLOs) for data pipeline dependencies and system availability.
• Lead and drive troubleshooting efforts for database bottlenecks, Airflow worker failures and connection reliability between Snowflake and PowerBI
• Conduct and publish RCAs for system failures and build automations to handle scenarios and ensure same failures never happen twice
• Help with monitoring consumptions, storage limits and computes on Snowflake, PostgreSQL to balance performance and budget constraints.
• Manage and contribute to enhance AWS infrastructure and relevant CI/CD pipelines

Stakeholder Collaboration

• Work closely with Retail Planning, Merchandising, and Supply Chain stakeholders to translate business requirements into scalable technical solutions.
• Participate and contribute to BI/Analytics teams to automate recurring data preparation, KPI calculations, and reporting datasets.
• Participate and contribute in incident triage and root-cause analysis for platform related pipeline/data issues, drive prevention through durable fixes.

Skills & Qualifications

• Strong hands-on expertise in enterprise level platform management of Postgresql and Snowflake. Experience with modern data engineering patterns (batch/streaming concepts, data modeling, orchestration).
• Strong production environment experience managing Airflow DAGs
• Strong understanding of data warehousing and modeling principles (dimensional modeling, slowly changing dimensions, conformed dimensions, etc.).
• Experience working in cloud environments (e.g., AWS/Azure) and optimizing performance/cost at scale.
• Experience in code versioning (Git), CI/CD, and Agile delivery tools (Jira) must have.
• Excellent communication, stakeholder management, and problem-solving skills; able to translate planning needs into data products.
• Familiarity with retail planning concepts and data: forecasting, inventory, allocation, replenishment, assortment, pricing/promo, sell-through, WOS/DOH, in-season vs. pre-season planning, etc.
• Exposure to common retail data sources like sales transactions, inventory snapshots, product hierarchies, store/channel attributes, supplier/lead times, and order flows.

Education Qualification

• Bachelor / Master in Computer Science, Information Technology, Engineering, or related field (equivalent experience acceptable).

ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.

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