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Senior Program Manager – Managed Services TransformationJobtailor • Vancouver, Metro Vancouver Regional District, Canada
Senior Program Manager – Managed Services Transformation

Senior Program Manager – Managed Services Transformation

Jobtailor • Vancouver, Metro Vancouver Regional District, Canada
11 days ago
Job type
  • Full-time
Job description
  • Facilitate daily stand-ups, weekly status alignment, and cross-track planning across global teams (Canada, Germany, India, Netherlands)
  • Lead formal gate reviews (R1–R4), enforce entry/exit criteria, and manage architecture/data ratifications via Architecture and Design Review Boards
  • Build and maintain the RAID register as single source of truth; actively prevent schedule latency on critical path items
  • Escalate business risks (timeline, scope, partnership health) early; partner with leadership on risk response strategies
  • Coordinate critical path between platform setup, configuration data modeling, IT Service Management practices, and customer onboarding automation
  • Ensure AIOps integration alignment across IBM Cloud Pak for AIOps, SevOne, and Concert Workflows
  • Partner with Organizational Change Management to design readiness plans and drive adoption momentum across teams
  • Translate technical decisions and trade-offs into strategic recommendations for Director and VP stakeholders
  • Develop executive-level status updates, KPI dashboards, and milestone communications

Requirements

  • 7–10 years leading enterprise-scale IT/telecom transformation programs in structured, gated delivery environments; proven vendor/SI partnership management
  • Mastery of gated delivery methodologies (stage-gate, SAFe, or equivalent) with hands-on experience managing release gates and dependencies
  • Deep experience building and maintaining RAID registers; active critical path tracking in multi-team, complex environments
  • Strong ability to communicate complex technical programs to steering committees; skilled in dashboards and business translation
  • PMP, Agile/Scrum, or equivalent certification (essential for governance credibility in our environment)
  • Self-directed operator with bias for action; proven ability to keep cross-functional teams unblocked and aligned
  • Prior exposure to ServiceNow, IBM Cloud products, or AIOps platforms (Nice-to-Haves)
  • IT Service Management (ITIL) background or telecom transformation experience (Nice-to-Haves)
  • Experience integrating organizational change management (OCM) in large-scale transformations (Nice-to-Haves)
  • Track record with C-suite steering committees and high-visibility programs (Nice-to-Haves)

Demonstrates expertise in leading enterprise-scale IT and telecom transformation programs, utilizing gated delivery methodologies and managing cross-functional teams. Proficient in risk management, stakeholder communication, and integrating organizational change management within complex environments.

Highest-signal resume keywords

  • Gated Delivery Methodologies
  • RAID Register Management
  • PMP Certification
  • IT Service Management (ITIL)
  • Organizational Change Management (OCM)

ATS Optimization Keywords

Hard Skills

  • Enterprise-Scale IT Transformation
  • Critical Path Tracking
  • KPI Dashboard Development
  • Technical Program Communication
  • Vendor/SI Partnership Management

Soft Skills

  • Self-Directed Operation
  • Bias For Action
  • Cross-Functional Team Alignment

Certifications & Qualifications

  • PMP
  • Agile/Scrum Certification

Industry Keywords

  • Telecom Transformation
  • IT Service Management
  • Stage-Gate Methodology
  • SAFe Framework
  • Executive-Level Communication

Tools & Technologies

  • ServiceNow
  • IBM Cloud Products
  • AIOps Platforms
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Senior Program Manager – Managed Services Transformation • Vancouver, Metro Vancouver Regional District, Canada

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