Bilingual Accounts Receivable Clerk

Optimum Insurance Company is a Canadian property and casualtyinsurer offering automobile, personal property, commercial property, andliability insurance solutions. With eight regional offices, over 200 employees,and a network of more than 600 independent brokers across Canada, Optimum iscommitted to delivering insurance products that meet the evolving needs ofindividuals and businesses.

Optimum Insurance Company is part of Optimum Group, aCanadian-owned international financial group founded in 1969.

Optimum Insurance is an equal opportunity employer and iscommitted to providing accommodation throughout the recruitment process uponrequest.

Reporting to the Accounting Manager, the Bilingual BrokerAccounts Receivable Clerk is responsible for providing financial andadministrative support to ensure the accurate processing of payments,collections, and broker account activities.

This role supports brokers, insureds, and internal stakeholdersacross multiple regions and plays a key role in maintaining efficient accountsreceivable operations while delivering exceptional customer service.

Key Responsibilities

• Process incoming payments and prepare bank deposits.
• Apply payments received for PAC (Pre-Authorized Chequing) andDirect Bill policies.
• Process banking changes, withdrawal date changes, and billingamendments.
• Manage returned payments (NSF) and perform required accountfollow-up.
• Prepare registered letters, lapse notices, and otheraccount-related correspondence.
• Respond to inquiries from brokers, insureds, and underwritingteams.
• Assist with account reconciliation and collection activities.
• Maintain accurate records and ensure data integrity.
• Support special projects and departmental initiatives asrequired.

Qualifications

• Bilingual in French and English (spoken and written), as thisrole supports brokers, insureds, and internal stakeholders across Canada.
• Post-secondary education in Accounting, Business Administration,Finance, or a related field, or an equivalent combination of education andexperience.
• Previous experience in accounts receivable, accounting,insurance operations, or an administrative support role is considered an asset.
• Strong customer service and communication skills.
• Excellent attention to detail and organizational skills.
• Strong keyboarding and data entry skills.
• Ability to work independently while contributing positively to ateam environment.
• Proficiency with Microsoft Office applications, particularlyExcel and Outlook.

The ideal candidate is a detail-oriented professional withstrong interpersonal skills and a positive attitude. They are comfortablemanaging multiple priorities, enjoy working collaboratively, and are committedto providing excellent service to both internal and external clients.

What We Offer

Quality of Life & Flexibility :

• Personal days

Health & Wellness :

• Employee Assistance Program (EAP)
• Access to virtual healthcare services
• Employer contributions to a retirement savings plan

Professional Development & Recognition :

• Opportunity to be recognized as a valued contributor within theteam
• Career development and growth opportunities
• Support for professional designations (CIP, FCIP)
• Collaborative and engaged team environment
• Close working relationships with leadership teams
• A people-focused organization where your voice is heard

This position is based in our North Bay office and follows ahybrid work model that supports both flexibility and in-person collaboration.

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