Implementation & Enablement Manager (SMB) - USA

Location: USA (Remote)

Salary: $55 000 - $70 000 (DOE)

Please note: While this role is advertised as Implementation & Enablement Manager, the official internal job title at Cognisys is Project Manager. The responsibilities and scope of the role remain exactly as described below.

About Cognisys

At Cognisys, we help organisations build confidence in their cyber security, governance and compliance. Through our specialist teams, we provide Penetration Testing, Governance, Risk & Compliance (GRC) consultancy and Managed Security Services that enable our clients to operate securely and confidently.

Our people are trusted advisors who work in partnership with clients to solve real business challenges. We pride ourselves on delivering pragmatic, commercially focused advice that creates lasting value, underpinned by our values of Together, Ownership, Momentum and Excellence.

As we continue to grow, we're looking for an Implementation & Enablement Manager to join our North American (NAMER) GRC team.

The Opportunity

We're looking for a proactive, customer-focused Implementation & Enablement Manager to lead organisations through the successful onboarding and adoption of our Governance, Risk & Compliance (GRC) services across North America.

This is a highly collaborative, client-facing role where you'll act as a trusted partner throughout the customer journey—coordinating implementations, enabling customers to achieve key compliance milestones and ensuring every engagement delivers measurable value.

Rather than simply managing project timelines, you'll focus on customer success, adoption and operational excellence. Working closely with our GRC Consultants, Customer Success, Sales and PMO teams, you'll ensure every customer receives a seamless implementation experience from initial kick-off through certification and beyond.

What You'll Be Doing

Customer Implementation & Enablement

• Own the end-to-end customer implementation journey, from initial kick-off through to successful completion.

• Manage multiple customer implementations simultaneously while maintaining an exceptional customer experience.

• Lead onboarding sessions, implementation workshops and project kick-off meetings.

• Guide customers through the implementation of security and compliance frameworks, including ISO 27001, SOC 2 and Vanta.

• Help customers understand implementation milestones, key deliverables and best practices throughout their compliance journey.

Customer Relationship Management

• Act as the primary point of contact throughout implementation, building trusted relationships with customers and key stakeholders.

• Provide proactive communication and regular implementation updates.

• Ensure customer expectations are managed effectively throughout the engagement.

• Partner closely with Customer Success to ensure a smooth transition from implementation into ongoing account management.

Delivery & Coordination

• Coordinate GRC Consultants, auditors and internal stakeholders to ensure successful project delivery.

• Monitor implementation health, customer engagement and overall project progress.

• Identify and proactively remove blockers that could impact customer adoption or implementation success.

• Escalate risks where appropriate while maintaining project momentum.

Continuous Improvement

• Contribute to the ongoing improvement of Cognisys' implementation methodology.

• Refine implementation processes, documentation and customer enablement resources.

• Share best practices and collaborate with internal teams to enhance the overall customer onboarding experience.

About You

We're looking for someone who combines excellent organisational skills with a passion for delivering outstanding customer experiences.

You'll enjoy working in a fast-paced consultancy environment, managing multiple client engagements while building trusted relationships and ensuring successful implementation outcomes.

Essential

• Experience leading software, SaaS, cybersecurity or professional services implementations.

• Strong customer-facing communication and stakeholder management skills.

• Experience managing multiple customer implementations or projects simultaneously.

• Experience coordinating cross-functional teams and balancing competing priorities.

• Excellent organisational and planning skills with a strong focus on customer outcomes.

• Comfortable learning technical concepts and translating them into clear, business-focused language.

• A proactive, solution-focused approach with the confidence to take ownership and remove delivery blockers.

Desirable

• Experience within Governance, Risk & Compliance (GRC), cybersecurity or professional services.

• Knowledge of ISO 27001, SOC 2, Vanta or other compliance frameworks and platforms.

• Experience in customer onboarding, implementation management or customer success.

• Experience working within a consultancy or fast-paced client delivery environment.

What Success Looks Like

You'll be successful in this role when:

• Customers are onboarded efficiently, confidently and with a positive first experience.

• Implementations are delivered on time while maintaining high levels of customer satisfaction.

• Customers clearly understand how to maximise the value of Cognisys' services.

• Strong, trusted relationships are developed with customers, consultants and partners.

• Continuous improvements are made to implementation processes and customer enablement resources.

• Customers transition seamlessly into long-term success and ongoing partnership with Cognisys.

Why Join Cognisys?

Joining Cognisys means becoming part of a collaborative team that's passionate about delivering exceptional outcomes for clients while supporting one another's success.

What We Offer

• Annual Leave: 22 days PTO per year plus 11 American bank holidays.

• Additional Leave: 1 day of paid leave for your Birthday.

• Health & Wellbeing: Individual access to a healthcare and life insurance plan and an employee mental health and wellbeing platform.

• Professional Development: £2,000 annual training budget to support your continued learning and career growth.

• Referral Bonus: help to grow our team and earn up to £2,000 per successful referral.

Why Join Us?

At Cognisys, you will be part of a collaborative and innovative team that values your input and shares support. You'll have the opportunity to work on challenging projects that make a real impact for our clients. We'd love to hear from you if you want to challenge, lead and innovate!

We're not just about the work; we're about the people. Join a team where innovation is celebrated, and your contributions are valued. We foster a collaborative environment where fresh ideas thrive, and professional growth is encouraged.

Applications

Please feel free to reach out to Andrea, our Talent Lead, if you would like any further information, to discuss accessibility requirements, or if you require this information provided in an alternative format – andrea.smith@cognisys.group

Please note: We’re always happy to help with questions, but to keep our process fair for everyone, we’re unable to accept applications via email - please apply directly through the job advert page.

We welcome applications from candidates from diverse backgrounds and can make various reasonable adjustments to accommodate individual needs.

NO RECRUITMENT AGENCIES, PLEASE