Provides leadership across multiple teams, ensuring alignment of priorities, objectives and outcomes.
Develops team capabilities through coaching, performance management, and succession planning, while fostering a culture of innovation, curiosity, and continuous improvement.
Oversees resourcing, budget management, and workforce planning to support evolving business and technology needs.
Executes on enterprise strategy and roadmap for AI enablement, business process engineering, and process automation.
Positions these capabilities as enablers of operational excellence, productivity, and digital transformation.
Establishes standards for identifying AI use cases within existing business processes.
Partners with business units to identify, assess, and prioritize operational challenges and opportunities.
Leads discovery, business analysis, and process mapping to diagnose root causes and define high-value use cases.
Establishes and leads a business process engineering capability to standardize, simplify, and optimize processes.
Oversees the analysis, framing, and enablement of business process engineering, process automation and AI-enabled solutions.
Acts as a key interface between business teams and developer teams.
Defines and tracks key performance indicators (e.g., productivity gains, cycle time reduction, automation rates, adoption metrics).
Demonstrates expertise in AI Enablement, Business Process Engineering, and Process Automation, with a strong focus on leading multidisciplinary teams and driving operational excellence. Proficient in coaching, performance management, and fostering a culture of continuous improvement.
Director, Business Process Engineering – AI Enablement • City of Langley, British Columbia, CA
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