Senior Warranty Administrator

Join a company that has been a part of moving Metro Vancouver for over 35 years.

British Columbia Rapid Transit Company Ltd. (BCRTC) maintains and operates the Expo and Millennium SkyTrain Lines from our central facilities in south Burnaby. Our services connect downtown Vancouver to the cities of Burnaby, New Westminster, Coquitlam, Port Moody and Surrey. With the future expansion of both the Expo and Millennium Lines gathering pace, infrastructure renewal and new asset acquisition projects underway, this is an exciting time to join our team of over 1,200 dedicated employees, working on one of the longest fully-automated rapid transit systems in the world.

Our work encompasses roles such as administration, engineering, elevator and escalator maintenance, field operations, vehicle maintenance, and wayside (station and guideway) maintenance.

When you work for SkyTrain, not only will you help move Metro Vancouver, you will also have access to comprehensive benefits including paid vacation, medical benefits, transit passes, training and more. We are a proud equal opportunity employer, committed to a diverse and inclusive workforce.

Come explore what makes us one of BC’s Top Employers!

Responsibilities

Performs a variety of functions related to the claims process and initiates the research process to structure a warranty claim. Coordinates with Engineering to provide warranty-technical support to ensure BCRTC Assets are maintained in a safe, efficient and cost-effective operating manner. Assists in developing, maintaining and updating warranty claim policies and procedures for internal stakeholders and external supply vendors. Coordinates warranty of eligible parts and assets, and the claims process. Assists in overseeing the administration of the warranty claim function. Monitors warranty claims procedures, tracking, parts movement and repayment schedules, and produces the status reports, including KPI for dollars recovered. Provides support and information to the staff working on warranty related projects or assigned to warranty campaign work. Liaises with the stakeholder departments to develop, implement and maintain Warranty aspects of the system/database. Attends technical committee meetings with Maintenance managers and supervisors and follows up on warranty-related action items related.

MAJOR RESPONSIBILITIES:

Claims Processing & Research:

Runs work order detail reports to analyze parts and labor charges, determines applicable portions for claims, identifies missing information, and clarifies which vendor warranties are relevant.

Follows up with maintenance personnel to obtain missing information on warranty repair work orders.

Investigates information relevant to new warranty claims, such as warranty periods and coverage under extended policies or special agreements.

computerized Reviews maintenance procedures in vendor warranty manuals to determine covered operations and allowable claims.

Prepares warranty claims, including technical back-up reports when required, for new assets, rebuilt components, and new parts, and pursues claims to final resolution.

Facilitates the full warranty lifecycle, from initiating claims and coordinating required documentation to ensure vendors honour warranty obligations, while proactively identifying opportunities to recover costs through new warranty claims.

Warranty Technical Support:

Assists in developing, updating, and disseminating repair, overhaul, and maintenance procedures for mechanical, electrical, and electronic components related to warranty claims, including the production and distribution of Engineering information or Maintenance Bulletins for maintenance personnel.

Assists with analyzing the cost-effectiveness of purchasing versus rebuilding components, investigating asset and component failure problems, and helping to develop solutions and provide technical advice.

Warranty Policy Support & Parts Handling:

Assists the Warranty Engineer in developing, maintaining, and updating warranty claim policies and procedures for internal stakeholders and external supply vendors.

Demonstrates correct warranty recovery procedures to Maintenance staff, follows up on recurring errors in the completion of Warranty Work Orders, identifies gaps in warranty collection, and makes recommendations for improvement.

Handles warranty parts by inspecting, moving, preparing for shipment, and confirming tag information on all received warranty parts.

Warranty Claim Administration:

Ensures that both manual and computerized warranty claims records are maintained and tracking outstanding claims.

Follows up on escalated issues related to outstanding claims and improper documentation.

Follows up with Maintenance Managers to ensure claim repairs are completed according to specifications and warranty terms.

Communicates warranty information and process changes through presentations, production meetings, or informal crew talks.

Liaises with the AMO department to assist with developing, implementing, and maintaining warranty aspects of the system/database, and identifies and corrects missing warranty information in EAM.

Attends technical committee meetings with maintenance managers and supervisors and follows up on warranty-related action items.

Qualifications

EDUCATION

Red Seal-certified in Automotive and Heavy Equipment (or related field).

EXPERIENCE

4 years of experience in parts management, asset warranty coordination, and maintenance-related support.

Other Information

Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.

Work Schedule

40 hours per week.

Work Designation

Resident

This position works predominately on-site.

Rate of Pay

Wage: $52.48 per hour

Please note: All new employees will be subject to a 6-week trainee rate at 75% of the hourly rate.

• The Total Compensation Package includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan.
• Focus on your development through tuition reimbursement, training, and mentorship programs.
• Enjoy a variety of health and wellness programs, including access to gym facilities.

SkyTrain is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to to equity, diversity and inclusion.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

For a confidential inquiry, simply email us at jobs@translink.ca.

Please note that only those short listed will be contacted.

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