Shop Service Supervisor

At SMS Equipment, we know our success is built on the people who keep our customers running safely and reliably. As a Shop Service Supervisor in Calgary, AB, you'll lead a skilled team responsible for maintaining and repairing heavy equipment that supports some of the most demanding operations in the industry.

This is an opportunity to combine your technical expertise, leadership skills, and commitment to safety while working with industry-leading Komatsu equipment. You'll play a key role in driving performance, supporting employee development, and ensuring high-quality service for our customers.

Location: Calgary, ABBase Salary: $108,000 - $116,000 per yearWork Arrangement: On-siteSchedule: Monday to Friday, 7:30 a.m. to 4:00 p.m., with occasional overtime as required

What You'll Do

• Oversee daily shop operations, workflow scheduling, and coordination of tradespeople to meet operational requirements.
• Assign work and allocate resources to optimize productivity and equipment turnaround times.
• Provide leadership, coaching, and technical support to technicians and apprentices.
• Perform in-process and post-repair inspections to ensure quality workmanship and compliance with standards.
• Enforce company policies, safe work practices, OHSE standards, and regulatory requirements.
• Review and support the completion of work orders, service quotes, warranty documentation, and technical reports.
• Resolve service-related issues and communicate repair solutions with customers and internal stakeholders.
• Coordinate activities with lead hands, welders, subcontractors, and field service teams as required.
• Support employee training, performance development, and cross-training opportunities.
• Participate in incident investigations, audits, and continuous improvement initiatives.

What You Bring

You bring 2+ years of supervisory experience and 5+ years of heavy equipment industry experience, along with strong technical knowledge of Komatsu and other OEM equipment. You are a safety-focused leader who can effectively support technicians, manage shop operations, and deliver high-quality service in a fast-paced environment.

• Strong understanding of OH&S legislation, safety management systems, and inspection requirements.
• Proven ability to plan, prioritize, and manage shop resources effectively.
• Strong communication and problem-solving skills.
• Highly organized and self-motivated, with the ability to make sound decisions independently.
• Commitment to developing team members through coaching, mentoring, and ongoing support.

Nice to Have:

• Heavy Equipment Technician, Journeyperson

This position is classified as a Frontline Leader role in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise) and leadership competencies (people leadership, managing through change and uncertainty, and influence).

At SMS Equipment, safety is one of our core values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks.

Pre-Employment

This position is safety sensitive. Candidates may be required to complete:

• Pre-employment medical questionnaire
• Drug and alcohol test
• 5-year commercial driver’s abstract

This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired.

We thank all applicants for their interest. Only those selected to proceed to the next stage of the recruitment process will be contacted.

At SMS Equipment, the right partnership makes everything possible. We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values safety, authenticity, innovation, performance, and respect.

SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages, comprehensive group benefits plan, and RRSP matching.