Bilingual Reimbursement Coordinator

Empowering lives, healing hearts, embracing future.

Are you ready to make a lasting impact in specialty care? We’re seeking a dedicated and dynamic Bilingual Reimbursement Coordinator to join our Patient Support Programs at BioScript Solutions, where we put our patients first!

What we offer (and why you’ll love it here!):

• Growth Opportunities: Committed to fostering a culture of growth, where every team, member is encouraged to pursue new skills, expand their knowledge, and advance their careers.
• Vibrant Culture: Over 1,500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey.Our People Say It Best:
• Attractive Compensation: Competitive salary, incentive program, and comprehensive benefits package.
• What & Where: Remote, Full Time & Permanent
• Closing Date: August 10, 2026

Why BioScript Solutions?

At BioScript, we're not just a company—we're a fast-growing company always putting patients first. Recognized as one of Canada’s Best Managed Companies, we believe in pushing boundaries, setting trends, and creating meaningful experiences that captivate and inspire. Our vibrant team is made up of innovative minds who are passionate about driving success and making an impact. Ready to be a part of this exhilarating journey?

The Bilingual Reimbursement Coordinator is responsible for managing patient cases with a focus on securing and maintaining prescription drug coverage. This role involves close coordination with patients, healthcare providers, insurance companies, and funding programs to ensure efficient reimbursement processes and patient experience. The position requires a strong understanding of reimbursement systems, excellent case management skills, and the ability to handle high volumes of documentation and communication with professionalism and accuracy.

How you will make an impact:

Reimbursement Responsibilities:

• Coordinate and manage all aspects of prescription drug coverage and reimbursement for assigned patient cases.
• Oversee the initiation, tracking, and maintenance of reimbursement related activities while ensuring compliance with organizational policies and regulations
• Liaise effectively with insurance companies, physician offices, pharmacies, and other healthcare professionals to optimize reimbursement outcomes.
• Collect, review, and submit all necessary documentation to private insurers, public/federal funding programs, and specialty pharmacy services.
• Maintain up-to-date knowledge of insurance plans, public and private funding sources, and reimbursement policies.
• Review and validate patient and healthcare provider information to ensure completeness and eligibility.
• Provide responsive inbound and outbound telephone support, addressing inquiries and resolving reimbursement issues in a timely manner.
• Accurately document all case-related activities, including communication, coverage decisions, and outcomes.
• Offer constructive feedback to enhance service delivery and patient satisfaction.
• Participate in training and development programs to stay informed about changes in reimbursement, drug programs, and healthcare systems.
• Maintain strict confidentiality and discretion in all interactions and documentation.

Administration Responsibilities:

• Perform administrative tasks including data entry, record maintenance, document scanning/faxing, and filing.
• Monitor and triage all inbound patient and healthcare provider emails, faxes, and other communication channels, ensuring they are directed to the appropriate program staff for timely response.
• Assist in managing patient case files, ensuring all relevant documentation is complete, accurate, and updated in the program's CRM
• Responsible to report any patient safety information as per adverse event reporting
  requirements and product quality complaints reporting requirements.

What you’ll bring to our team:

Education:

• Post-secondary education in a related field is required.

Experience:

• Minimum 1 year of experience in client services within a healthcare, pharmaceutical, or insurance environment.
• Prior experience in a reimbursement-focused role is a strong asset.
• Experience handling high call volumes in a customer service or call center setting is preferred.

Skills:

• Bilingualism (French and English) is a requirement
• Knowledge of public, private, and federal drug coverage systems is an asset.
• Strong organizational skills and a high level of attention to detail.
• Excellent problem-solving abilities and the capacity to work independently in a fastpaced environment.
• Proficiency with Microsoft Office and comfort using digital systems and databases.
• Effective communication and interpersonal skills, with a positive and professional demeanor.
• English proficiency is required for this position to effectively communicate with internal and external stakeholders.

Compensation: At BioScript, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location.

We're proud to be an equal opportunity employer.As a people-centric organization, we’re committed to fostering a welcoming culture free of discrimination, and to providing a healthy and safe work environment where all team members can thrive as individuals. Through our commitment to diversity, inclusion, belonging, and equity, we strive to provide an accessible workplace, where individuals feel valued, respected, and supported every day.

We are committed to creating an inclusive and accessible work environment across Canada. In accordance with applicable provincial legislation, including Quebec’s Charter of the French Language, this job posting is provided in both French and English when required. For positions based in Quebec, French language proficiency is required to perform day-to-day duties. Bilingualism (French and English) is required for this position to effectively communicate with internal and external stakeholders.

We encourage and accept all applications, however, only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries, please email the talent acquisition team at

Ready to make your mark? If you’re passionate about transforming ideas into extraordinary results and excited to join a forward-thinking team, we want to hear from you!

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