Customer Service, Transportation Services

DISA Global Solutions is a leading safety and compliance provider supporting more than 55000 customers worldwide including over 30% of the Fortune 500. With 1600 team members across 30 locations weve delivered innovative solutions since 1986 and process more than 20 million orders each year. As a multi-year Top Workplaces award winner DISA offers competitive pay robust benefits and a collaborative growth-focused culture. Employees enjoy ongoing training through our internal learning and development team monthly appreciation events and numerous opportunities for career advancement.

Position Summary:

The TransportationRepresentativeis responsible forproviding electronic manifest (ACE/ACI) services to clients by accurately preparing andsubmittingmanifests to U.S. Customs and Border Protection (CBP) and the Canada Border Services Agency (CBSA). This role also performsaccuratedata entry of client trip and fuel records to support fuel tax reporting and compliance. The positionmonitorsmanifest activity resolves issues and communicates effectively with clients and customs brokers to ensuretimelyprocessing. This position requires the flexibility to work evenings after-hours weekends and other assigned shifts.

Essential Functions and Responsibilities:

• Prepare and submit electronic manifests to CBP and CBSA.

• Manage and track ACE/ACI activity and follow up on any issues that arise.

• Communicate with clients and customs brokers by email and phone.

• Identify and apply the proper method to enter all assigned trip and fuel records.

• Examine documents anticipate common errors and correct them before entering data.

• Identify issues within trip and fuel records that may affect the accuracy of data used for a companys tax return.

• Verify accuracy and completeness of all data entered.

• Perform clerical duties such as word processing maintaining filing and record systems faxing and photocopying.

• Maintain spreadsheets and update them as needed.

• Handle incoming calls and manage a high volume of daily inquiries.

• Conduct drug and alcohol collections within the office environment ensuring all procedures are completed accurately securely and in accordance with applicable collection guidelines.

• Perform specimen collections including urine oralfluid and breath collections based on client requirements.

• Perform other duties as assigned.

Key Skills & Experiences:

• High School DiplomaorCanadian Adult Education Credential (CAEC)required.

• Minimum of1year of experience in data entry administrative support customer service ora relatedoffice environment.

• Proficiencywith Microsoft Office applications particularly Excel Outlook and Word.

• Strong written and verbal communication skills with the ability to interact professionally with clients customs brokers and internal teams.

• Demonstrated ability to prioritize multiple tasks meet deadlines and work effectively in a fast-paced environment.

• Obtain DOT Urine Specimen Collector certification after 3 months of employment.

• Obtain DOT EBT (Evidential Breath Testing) certification after 3 months of employment.

Benefits:

Vacation Pay:

• 4% for those employed less than five (5) years.

• 6% for those employed less than ten (10) years.

• 8% for those employed for more than ten (10) years.

Paid holidays:As per Ontario Employment Standards Act (ESA).

Sick leave:As per provincial legislation.

Other benefits: Additional company benefits may be provided and will be discussed during the hiring process.

Work schedule: Fulltime (40 hours per week). Shifts rotate within the operating hours of 8:30 a.m. to 11:00 p.m. Weekend and holiday coverage is required as part of the rotation.

Internal Mapping:This role aligns to the internal job profile ofRepresentative I Transportation Compliancewithin theTransportation Compliance job family.

Physical Requirements:
While performing the duties of thisjobthe employeeis regularly required tospeak hear have close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus. Walk (occasionally) sit- up to 8hrs. a day stand (occasionally) use hands to finger handle or feel objects tools or controls; reach with hands and arms able tolift upto 15lbs.(occasionally).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation for this role is determined by factors such as skills experience education training and internal equity. Pay may also vary based on geographic location in accordance with our compensation practices.

Job Pay Range

$18 - $20 CAD

EEO/M/F/Vet/Disability

Employment Type : Full-Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 18 - 20