Technology Director

Come play a key role in driving the future of business innovation in Canada. We are looking for team members with a passion for delivering industry-leading value to customers and supporting businesses in the communities where we live and work.

Role Purpose

The Technology Director is a strategic technology leader accountable for Qu a s multi-year technology roadmap and operating model, leading three functional teams Enterprise Architecture, Platform and Security Operations, and Corporate IT and translating business strategy into a coordinated, costed program of work. This forward-looking, execution-focused role drives digital transformation and modernization, and holds the organization to a disciplined, metrics-driven standard of delivery.

Key Responsibilities

Strategic Priorities

• Own and evolve Qu s multi-year technology roadmap and operating model, translating business strategy into a sequenced, costed portfolio across Enterprise Architecture, Platform/Security, and Corporate IT; present priorities and progress to the leadership team and board.
• Champion digital transformation and enterprise AI adoption, evaluating emerging technologies (automation, cloud, network) for strategic fit and measurable business value.
• Set direction for enterprise architecture and data governance, ensuring target-state standards and enterprise data quality/source-of-truth ownership are adopted consistently across the estate.
• Own budget accountability for the technology organization opex/capex planning, ROI tracking, and cost discipline and lead technology due diligence for potential future M&A activity.
• Build strategic vendor and technology partnerships, owning sourcing strategy, contract negotiation, and investment business cases for major initiatives.

Tactical and Operational Leadership

• Establish ITIL as Qu a0s standard for IT service management, defining KPIs and SLAs and driving continuous service improvement across all three functions to continuously improve the employee and customer experience.
• Provide senior oversight of security strategy, technical risk, and regulatory compliance (ISO 27001, SOC 2, NIST), acting as executive escalation point for major incidents.
• Determine strategy for customer-facing technology services incorporating network management, platform and cloud services, serving as an escalation point for any major service issues; this may transition to a different lead as the operating model evolves.
• Lead, coach, and develop the technology organization’s leaders, building accountability, career pathing, and regular cross-functional planning forums.
• Represent the technology function to executive leadership, customers, auditors, and regulators, and act as a trusted escalation point when priorities or resources are contested.

Required Skills And Qualifications

Qualifications and Experience

• Proven track record building, communicating, and executing multi-year technology roadmaps and ROI-driven business cases for executive and board audiences.
• 12+ years in progressively senior technology leadership, including 5+ years leading multiple technology functions or senior managers.
• Deep experience embedding ITIL/service management maturity, with working knowledge of enterprise architecture, compliance, security and risk frameworks (e.g., ISO 27001, SOC 2, NIST).
• Track record leading digital transformation, platform modernization, or carveout/integration programs in complex, regulated, or 24x7 environments.
• Strong financial acumen budget ownership, capex/opex planning, and cost management with M&A due diligence experience an asset.
• Strong track record developing managers, presenting to C-level executives and boards, and building organizational capability.

Education and Certifications

Education and Certifications

• Bachelor’s degree in Computer Science, Engineering, or a related field; a Master’s degree or MBA preferable.
• ITIL certification strongly preferred; additional certifications an asset: TOGAF, CISSP/CISM, PMP, or cloud architecture certifications.
• Data Centre Industry experience is a key asset

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