Operations Analyst (Methods Analyst I)

Parks & Roads Services is seeking an Operations Analyst to cultivate the City of Edmontons vision and cultural commitments while championing continuous improvement through data and analytics.

Your success will be determined by your ability to act as the first point of contact for data analytics and performance-related questions for assigned operational teams2.

This position will interface across various stakeholders in different Departments Branches Sections and Units of the Municipal Government to collaborate on delivering corporate department and branch strategic and operational plans and creating and/or optimizing performance measurement processes.

What will you do

• Act as the first point of contact for data analytics and performance-related questions for your assigned operational teams
• Understand the intricacies of each operational teams work and develop suitable data visualization systems and analytics reports
• Under supervision of Team leads modify existing software devise new software tools or formulate new software to better fit operational demands
• Standardize operational planning & monitoring of the various services provided by Infrastructure Operations through data analytics and IT systems
• Lead the set up management and close out of work orders for each operational season
• Prepare monthly accomplishment order number and labour hour reports by pulling relevant data from SAP or directly from related SQL databases
• Develop section level KPIs that align with Branch level KPIs
• Conduct trend and variance analysis using statistical mapping/mathematical tools to analyze data sets to develop dashboards and provide pulse of operations
• Monitor operations service levels and delivery to produce daily weekly monthly and annual reports
• Support the engagement of targeted SMEs internal and external stakeholders to gather relevant data
• Lead and direct cross-functional meetings to collaborate with SMEs internal and external stakeholders
• Troubleshoot and rectify issues related to analytical and operational software/programming
• Perform other related duties as required
• University degree in Computer Science Data Engineering Statistics Mathematics or a related field OR Equivalent supporting education/training in data analytics software engineering and change management
  AND
• Minimum of 2 years of experience in:
  • Business development statistics or project management
  • Process standardization data visualization and stakeholder management

Assets:

• Visualization and Mapping with Tableau and ESRI ArcGIS
• Proficient in FME JavaScript AppScript and python
• Familiarity with SAP
• Proficiency in Google Cloud Platform GCP and Cloud functions

Skills required for success:

• Excellent understanding of Programming Algorithms.
• Strong communication skills both verbal and written.
• Strong relationship-building and interpersonal skills both internally and with external vendors and business partners.
• Strong strategic thinking decision making and ability to assess risks.
• Advanced level knowledge of primary and secondary research methodologies.
• Skillful in performing complex end-to-end system troubleshooting integration and solution delivery of new systems and technologies
• General knowledge and skills in a variety of technology(s) including knowledge of building data pipelines and database design
• Well developed analytical and organizational skills with strong problem solving capabilities and a good understanding of business processes
• Excellent interpersonal skills with a strong focus on customer service
• Demonstrated ability in managing priorities and workloads consulting and executing work assignments simultaneously is essential
• Must be able to work and communicate with all levels of technical staff business users vendors and management
• Build and maintain effective working relationships with all business partners - as part of that be empathetic a good listener and adopt a team building and high performance attitude
• Alignment to our Cultural Commitments and Leadership Competencies ( a culture of equity diversity reconciliation and inclusion

Conditions of Employment:

• Valid Alberta Class 5 drivers licence (or provincial equivalent). Must arrange own transportation to be reimbursed in accordance with the City of Edmonton policy.

The City of Edmonton values applicants with a diverse range of skills experiences and competencies and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation please contact . Learn more about our benefits to 1 permanent full-time position and 1 temporary full-time up to 11-month position

Hours of Work: 40 hours per week

Salary Range: $43.573 - $54.439 (Hourly); $76764.730 - $95907.910 (Annually)

Recruitment Consultant: AG/SO

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

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Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1
Hourly Salary Salary: 43 - 54