Senior Product Manager, Billing Systems

Summary

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

The Problem You’re Solving

This role involves owning Clio’s Centralized Billing System (CBS), an internal system that powers how we configure, quote, package, and ultimately charge our customers. CBS is mission‑critical, sitting at the intersection of product, sales, finance, and go‑to‑market. Priorities shift frequently, stakeholders have opinions, and someone must hold the line. This position is ideal for a candidate who writes, defends, and drives a playbook in a fast‑moving, high‑stakes environment.

What You’ll Own

• Full product ownership of CBS, the system used to configure pricing, generate quotes, manage packaging, and charge customers.
• Roadmap, health, and evolution of CBS, including prioritization, sequencing, and long‑term direction.
• Stakeholder management across a complex, high‑demands landscape. Set priorities and communicate trade‑offs clearly across Sales, Finance, Marketing, GTM, and Product.
• Monetization partnership with the GTM Monetization team to ensure CBS supports Clio’s pricing and packaging strategy.
• Decision‑making under pressure, forming a clear point of view and advocating it confidently across senior stakeholders.
• Cross‑functional alignment with Sales, Marketing, Customer Success, Finance, and Data teams to keep CBS in sync with Clio’s broader go‑to‑market motion.
• Tooling and instrumentation to provide data, telemetry, and rapid decision‑making capability.

What We’re Looking For

You are an exceptionally strong stakeholder manager who can listen, synthesize, prioritize, and communicate decisions that maintain trust even when you can’t satisfy everyone. You navigate conflict well.

You are decisive. You form evidence‑based opinions, articulate them clearly, and stand behind them. You build consensus where it matters but do not wait for it to move forward.

You are hands‑on, reviewing designs and pushing trade‑offs alongside engineering and design.

You have a technical background sufficient to own a complex billing or commerce system, understanding architecture and making sound product decisions.

You have integrated AI into your work, running experiments, synthesizing data, and moving faster. This is already how you operate.

Minimum Qualifications

• 6+ years of product management experience in a B2B SaaS environment.
• A technical background sufficient to own and make decisions about a complex product system with broad business dependencies.
• Proven ability to manage a high‑volume, high‑stakes stakeholder environment, prioritizing under pressure and communicating trade‑offs clearly.
• Strong data and analytical skills, comfortable owning a metrics framework and building the case for investment based on evidence.
• Excellent communication and cross‑functional partnership skills, influencing without full authority.
• Based in the US or Canada.

Nice to Haves

• Experience owning a billing, pricing, or commerce system in a SaaS environment.
• Experience in legal tech or other regulated‑industry verticals.
• Experience at a company that has undergone significant growth such as Series D or beyond, or post‑IPO.

What You Will Find Here

This is a new role. Compensation is a key component of Clio’s Total Rewards Program, which includes a fair and competitive pay structure, top‑tier health benefits, dental, vision, and a flexible time‑off policy with an encouraged 20 days off per year.

Key highlights:

• Competitive, equitable salary with top‑tier health benefits, dental, and vision insurance.
• Hybrid work environment; local Clios are expected to be in office min. twice per week, depending on location.
• Flexible time‑off policy with an encouraged 20 days per year.
• $2000 annual counseling benefit.
• RRSP matching and RESP contribution.
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years.

The expected salary range for this role is $137,500 to $186,100 CAD, with additional bands for other regions based on local currency. Salary bands reflect the range of skills and experience; the top portion is reserved for employees demonstrating sustained high performance and impact. The final offer will depend on region and experience.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

We are committed to diversity, equity, and inclusion. Our team shows up as their authentic selves. We encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. If you require accommodation, let us know, and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers. We are a Human and High Performing AI company, meaning we use artificial intelligence to enhance operations. In recruitment, AI helps us streamline the process; however, a human always reviews AI‑generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.

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