Service Coordinator – Dispatch

An HVAC industry-leading company based in Longueuil is seeking a dynamic Service Coordinator to join its operational team.

Do you thrive in a stimulating environment where human connection and operational efficiency meet daily? Our client, a reputable company established in Longueuil, is looking for a motivated, structured, and solution-oriented Service Coordinator to take charge of dynamic dispatch management and provide top-tier support to field teams.

As a Service Coordinator, you will play a central operational role within our client's team located in Longueuil.

Avantages
Competitive salary range between $55,000 and $65,000 per year, commensurate with experience.

Comprehensive group insurance plan.

5 paid sick days per year.

2 to 4 weeks of paid vacation based on your profile.

$400 annual wellness allowance.

Complete IT and office equipment provided (laptop, mobile phone, ergonomic workstation).

Warm, friendly, and collaborative work culture (team events, team lunches).

Opportunity to transition to a hybrid work model following successful onboarding.

Responsabilités
As a Service Coordinator, you will serve as the hub of daily operations, managing real-time priorities and contingencies:

Handle emergency service calls and adjust daily schedules in real time.

Kick off each morning by contacting field technicians to confirm dispatch plans and job details.

Proactively monitor open service tickets and ensure all calls are properly closed out by the end of the day.

Maintain clear, ongoing communication with commercial and industrial clients to schedule or adjust appointments.

Work in close collaboration with the dispatch planner overseeing scheduled maintenance.

Actively participate in improving internal dispatch tools and adopting new technology platforms.

During off-peak periods, assist with administrative follow-ups, client record updates, and service quote callbacks.


Qualifications
Relevant experience in dispatching, route planning, or emergency service coordination.

Strong computer literacy and agility in learning new software applications.

Functional bilingualism (French and English) to converse comfortably with diverse clients and team members.

Outstanding organizational skills and a proven ability to prioritize in a fast-paced setting.

Strong interpersonal skills, empathy, and ease in communicating with both technicians and business clients.

Team spirit, autonomy, and a proactive mindset toward change.

Access to a personal vehicle (the facility in Longueuil is not easily accessible via public transit)



Sommaire
Interested in this opportunity to advance your career with a growing team? Please forward your resume to the attention of Marie at: marie.hanne@randstad.ca.

Referral Program

Know someone who would be an ideal fit for this role? A referral bonus may be awarded for any recommendation that leads to a successful hire! Contact us to learn more.

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