Adoption Counselor

Adoption Counselor - Temporary Full Time

37.5 hours per week to August 31, 2026 with potential to stay on as casual/on-call

Tuesday to Saturday (Tuesday to Friday 11:00am to 7:00pm, Saturday 10:00am to 6:00pm)

Reporting to the Manager of Adoptions, our Adoption Counselors are committed to matching our animals with suitable homes and educating potential adopters about the time, commitment, and expectations of responsible pet ownership.

General Duties:

• Provide excellent customer service to visitors, donors, adopters, volunteers, and patrons while greeting them warmly and professionally
• Champion CHS values of courage, collaboration, compassion, and commitment in your everyday work
• Maintain a culture of positivity and openness through face to face communication
• Promote a culture of volunteer engagement by building and maintaining relationships with volunteers, participating in volunteer recognition including monthly and annual volunteer awards, and teamwork
• Provide support to Volunteers and Foster Parents when needed
• Other duties as assigned

Adoption Duties:

• Facilitate adoption appointments by helping to connect adopters to animals available for adoption
• Conduct Q&A appointment and virtual meet and greets for foster animals over Teams
• Write animal biographies and take photos of adoptable animals for the CHS website
• Complete adoption contract and other related paperwork
• Respond to telephone and email inquiries from potential adopters
• Assist with special events and off‑site outreach and adoption events
• Daily departmental maintenance to include cleaning and organizing the adoption areas and work stations
• Maintain hygiene standards in adoptions areas

Pet Gear Store Duties:

• Provide information about products for sale
• Fit harnesses, collars, crates, and other accessories
• Ring in purchases, donations, adoptions, and membership fees
• Restock store items as needed
• Merchandising, ensuring the store looks neat and appealing
• Provide information to customers over the phone and via email
• End of day transaction balancing

Reception Duties:

• Provide patrons with information on CHS programs and initiatives including special events, volunteering, animals available for adoption, as well as directions to public areas
• Provide reception coverage and support as follows:
• Greet customers, volunteers, and patrons, warmly and professionally
• Provide visitors with directions to different areas of the facility
• Provide members of the public with guidance for our adoptable animal rooms
• Transfer calls and announce visitors to other team members
• Provide information about shelter operations including special events, programs, volunteering, and information on how to adopt an animal
• Assist with putting away donations and folding laundry
• Assist with keeping the reception area clean and tidy
• Provide assistance and support to all Volunteers
• Assist other departments with other tasks including:
• Answering general inquires
• Scanning, organizing, and filing documents and records
• Other administrative duties as assigned

Position Requirements:

• Minimum high school diploma
• Minimum of one year of professional or volunteer work experience
• Ability to commit to the full duration of the term of the position
• Exceptional interpersonal skills with the ability to approach sensitive and emotional situations using a flexible, compassionate, and non-judgmental approach
• Genuine interest in the welfare of animals and people and values congruent with the organization
• Ability to communicate professionally and effectively, both verbally and in writing
• Dependable, reliable, and dedicated to completing assigned tasks and meeting deadlines while also demonstrating adaptability to changing priorities and work assignments
• Self‑motivated with strong problem‑solving and teamwork skills
• Intermediate knowledge of Microsoft Office including Word, Excel, Outlook, and PowerPoint
• Successful candidate will be required to complete a police information check at their own expense to be arranged by CHS
• Physically capable of, and comfortable handling a variety of species including but not limited to cats, dogs, rabbits, birds, reptiles, and small critters

Hourly Rate:

• $18.65 + 6% Vacation Pay

Perks & Benefits:

• Casual dress code
• Discounts on CHS products and services, including adoption fees
• The opportunity to make a difference in the lives of people and animals

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