Director of Production

At Kabam, we’re constantly raising the bar of excellence in free-to-play gaming. We hire for passion and diversity so that we can triumph in our collective skill. Our teams are made up of a fusion of personalities and interests bound together by a collaborative nature, fun-loving culture, and a drive to do what it takes to make great games. And this is where you come in...

The Director of Production owns the "How" for Marvel Contest of Champions including the plan, cadence, and quality by which the game ships, from build through test and release. Product owns the "Why" and Game Direction owns the "What"; Production turns both into shipped work at a predictable cadence and a known level of quality, and holds the final call on whether a release goes out. QA and Release Management report into this role, along with the Development Directors embedded across the live, core, specialist and art pipeline teams.

This role is a full-time, on-site position based 5 days a week at our Downtown Vancouver studio.

In this role, you can expect to:

Key Accountabilities

• Own one delivery plan across live and core work that other disciplines price and build against.
• Establish and improve the studio's delivery methods, tooling and quality gates.
• Own the quality bar and hold go / no-go on every release; QA and Release Management report into this role.
• Own external development: partner scopes, SLAs, outsourcing budgets and vendor performance.
• Lead capacity, headcount and delivery-cost planning, kept aligned to the commercial plan.
• Balance delivery output against team health to hold business outcomes.

Leadership and Communication

• Owner of the Production team; member of the game leads group and studio senior leadership.
• Mentors the Production discipline and the QA and Release craft owners; runs 1:1s, hiring, onboarding and reviews.
• Partners across Product, Live Service, Game Direction, Core Development, Art, Tech and UX, and with People, Resource Management and Finance on planning.
• Brings the delivery position into senior forums in a form leadership can act on, including the version people would rather not hear.
• Works with the Product and Live Design leads to reach one agreed delivery position, and champions the organisational changes the model needs.
• Anticipates delivery and business risk early and reallocates capacity to hold priorities.

Delivery, Quality and Release

• Owns capacity, scoping, sequencing, dependencies and risk end to end; names single points of failure and their cover.
• Owns the trade-off when scope grows against a fixed date, bringing options to cut, move or add so the date and quality bar do not move by accident.
• Ultimately accountable for quality; a QA Lead owns test strategy, standards, tooling and the escape rate day to day.
• Drives quality in at source: developer testing, code-review standards and automated regression with a CI merge gate.
• Owns the release train, store submission and certification, and the hotfix and rollback runbook.
• Holds go / no-go against a defined release bar (crash-free rate, ANR, severity thresholds) that protects the live player experience.
• Drives AI-assisted delivery and QA tooling where it improves throughput and predictability.

Resource Management

• Responsible for the delivery, headcount and outsourcing budget for the game, kept aligned to commercial targets.
• Allocates delivery capacity across the live, core, specialist and art pipeline teams.
• Protects the capacity ringfenced for roadmap development so live demands do not erode it.

To be successful in this role, your background includes:

• Bachelor's degree or higher, with a specialization in production, delivery, engineering management or a related discipline.
• Strong grasp of the technologies behind game development, with their capabilities and limits.
• 10+ years in games or entertainment development and production, with 5+ years leading, in a mid or large studio.
• 7+ years in a product development role; shipped at least one title through the full cycle, including live production.
• Direct experience across concept, pre-production, production and live production, and of managing QA, release and external partners on a live-service title.
• Transformative leadership style that grows and mentors teams; strong written and oral communication with solid presentation skills.

Our success is due to the hard work of our people. We share our success with our people through flexible benefits and reward programs, sweet swag, snacks, and more. Here’s a look at some of the support we provide our people:

• Extended Health Coverage: effective day one, no waiting period! Our benefits cover health, dental, life, disability, and extended paramedical services such as vision care, mental health practitioners, massage, physiotherapy, acupuncture, and much more.
• DEIB Benefits: DEIB is important to us and to our people - that’s why our benefits include gender-affirming care, fertility care, and other hormonal treatments and drugs.
• Flexible Spending Accounts: our benefits are built on a flex credit model, so you’re able to choose the coverage levels that are right for you, and allocate the rest to a group RRSP/TFSA, Health Spending account, and/or Personal Spending Account.
• RRSP Matching: everyone retires eventually, and we help our people save for their futures with a contribution matching program once you reach 90 days with us.
• Commuter Benefit: we believe in the power of in-person collaboration, and want to support you in making it work for you! We provide a flexible, monthly cash allowance to help cover the costs of transit, parking, or even personal logistics like childcare and pet care.
• PTO and Parental Leave: we offer paid parental leave, flexible paid time off, paid time off for volunteering, sick leave, and holiday closures.
• Employee and Family Assistance Program: this program provides crisis management support, immediate mental health care, and generalized support for emotional, mental, and financial well-being.
• Telus Virtual Health: we provide increased access to remote healthcare providers for prescription refills or referrals from the comfort of your home.
• Learning and growth: We encourage people to grow both personally and professionally, and support this through regular lunch & learns and an education stipend.
• Pay transparency: We share with employees the pay range their role falls within and clear career maps to determine how they can grow within their role or level-up to a promotion.
• Cool spaces: Our offices are in Vancouver, Montreal, Los Angeles, and San Francisco. Whether it’s summers on the rooftop patio in Downtown Vancouver, or watching the fireworks in Montreal’s South Shore - we want our people to feel like their time spent in office is worthwhile!
• Giving back: Kabammers have a dedicated paid day off every year to volunteer to a cause close to their hearts. Some teams even band together for group volunteer days off-site!

Kabam is an Equal Employment Opportunity employer committed to building a diverse and equitable workplace, and inclusive environment for all existing and potential employees. Employment decisions are based on candidate qualifications and business need, not race, color, ancestry, place of origin, age, sex (including pregnancy), gender identity or expression, sexual orientation, political belief, religion, creed, marital or family status, medical condition, genetic information, physical or mental disability, military or veteran status, prior criminal conviction or any other protected class in accordance with federal, state or provincial and local laws and ordinances. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

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