Senior Bilingual Recovery and Subrogation Claims Adjuster

Job ID: 10208

Employment Type: Existing Role

Work Environment

We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Montreal, QC; Moncton, NB; Dartmouth; NS.

Working Business Language

Bilingual in French and English. This role requires regular interaction with customers across where the business languages utilized are both English and French. As such, the successful candidate must be fully proficient in English and French.

Salary

At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.

• annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $70,000 - $79,000. Candidates with salary expectations outside of the range are still encouraged to apply.

About The Wawanesa Mutual Insurance Company

Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.

Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada. The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change. Learn more at wawanesa.com.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

We're hiring a Senior Bilngual Recovery Claims Adjuster to help deliver an exceptional and consistent member experience through the fair and equitable adjustment of low to moderate complexity property claims. In this role, you'll apply and explain policy coverages, investigate and document claim files from first notice of loss through resolution, and provide timely, professional service while managing your pending inventory.

Job Responsibilities

• Determine subrogation/salvage amounts applicable and payable, and ensure appropriate reserving.
• Timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.
• Adjustment of recovery claims of low to moderate complexity.
• Establish timely and accurate loss and expense reserves through the life of the claim through evaluation of relevant information from sources such as appraisers, independent adjusters, and contractors.
• Ensure a comprehensive investigation is conducted on all files to determine liability, while adhering to Wawanesa's adjusting guidelines, and recognizing when to engage appropriate internal and external resources.
• Collect evidence to support recovery efforts.
• Negotiating and conveying claim settlements within authority limits.
• Identify and pursue avenues of recovery.
• Manage the recovery process on claim files in a proactive manner.
• Coordinate services with vendors and service providers.
• Serve as an intercompany Arbitrator where applicable.
• Attend legal proceedings in the course of subrogation litigation handling if required.
• Maintain accurate records based on company standards and policies within the claims system.
• Remain up-to-date with relevant legislative changes and trends in the insurance industry.
• Perform other duties as assigned.

Qualifications

• Fluency in French and English is required.
• 2+ years insurance adjusting experience in property and auto.
• Working toward Chartered Insurance Professional (CIP) designation.
• Effective customer service skills including empathy and concern for our customers.
• Excellent communication skills, both written and oral.
• Excellent investigative and analytical skills.
• Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment.
• Detail oriented with a critical degree of accuracy regarding data entry.
• Excellent negotiation skills.
• College/University degree is an asset.

Diversity Equity, Inclusion & Belonging

At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.

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