Talent.com
Craftsman Collision 1981 LTD
Collision Experience SpecialistCraftsman Collision 1981 LTD • Prince George, Regional District of Fraser-Fort George, Canada
Collision Experience Specialist

Collision Experience Specialist

Craftsman Collision 1981 LTD • Prince George, Regional District of Fraser-Fort George, Canada
15 days ago
Salary
CA$52,000.00 yearly
Job type
  • Full-time
Job description

2065 1st Ave
Prince George, BC V2L 2Z1, CAN

  • Pay or shift range: $52,000 CAD to $56,000 CAD

    The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job‑related reasons.

Description

JOB PROFILE – COLLISION EXPERIENCE SPECIALIST (CES)

The Collision Experience Specialist is the next step in the customer experience career path. Building on the Advisor role, the Specialist combines advanced customer service expertise with front office mastery of The Craftsman Way (TCW). This role is pivotal in maintaining TCW standards across scheduling, documentation, and workflow coordination.

Reporting to: Shop Manager

KEY RESPONSIBILITIES

  • Provides the highest levels of customer service, managing complex files and escalated customer concerns;
  • Resolves customer service issues and escalates to the Shop Manager where appropriate;
  • Determines customer needs including estimate scheduling, repair booking, and transportation requirements;
  • Acts as primary owner of vehicle drop‑off and delivery processes;
  • Provides accurate timelines and manages customer expectations throughout the repair process;
  • Serves as a subject matter expert on Direct Repair Program (DRP) requirements and CAPP processes;
  • Ensures vehicle pre‑wash, mapping, and documentation meet The Craftsman Way standards;
  • Monitors workflow to identify delays, missed parts, or documentation gaps and takes corrective action;
  • Participates in daily production meetings, relaying customer insights and priorities;
  • Mentors and supports Collision Experience Advisors;
  • Supports management in achieving KPIs tied to TCW performance metrics;
  • Contributes to the goal of closing all files within 24 hours of vehicle delivery;
  • Works with the Shop Manager to support compliance with health, safety, quality, and employment standards;
  • Supports compliance with internal policies, procedures, and guidelines;
  • Supports company standards in SPARKLE, safety, and security;
  • Represents and promotes the Craftsman Collision brand in all internal and external interactions; and
  • Other duties as assigned.

QUALIFICATIONS

  • Minimum of 1 year of experience in a collision centre or automotive customer service environment;
  • Strong understanding of front office workflows and The Craftsman Way principles;
  • Demonstrated ability to handle complex customer and insurance situations;
  • Strong organizational, problem‑solving, and interpersonal skills;
  • Proficiency with shop management systems and scheduling tools;
  • High school diploma required; post‑secondary education an asset;
  • Must be legally entitled to work in Canada with no restrictions.
#J-18808-Ljbffr
Create a job alert for this search

Collision Experience Specialist • Prince George, Regional District of Fraser-Fort George, Canada

Similar jobs

Sales Expert for Equipment Solutions

Williams MachineryPrince George, Regional District of Fraser-Fort George, CA
Full-time

Williams Machinery is seeking a driven Sales Expert for equipment solutions in Prince George, BC.Focus on material handling sales and build strong community relationships while offering competitive... Show more

 • Promoted

Prince George Mobile Mortgage Specialist

The Toronto-Dominion Bank (Canada)Prince George, Regional District of Fraser-Fort George, CA
Full-time

Drive your career forward as a Mobile Mortgage Specialist with TD in Prince George, BC.Build essential relationships and leverage your sales expertise in the mortgage space.TD offers a unique oppor... Show more

 • Promoted

Experienced Diamond Driller

ConeTec GroupPrince George, Regional District of Fraser-Fort George, CA
Full-time

A proud member of the ConeTec Group.Company Background and Culture.Geotech Drilling is a dynamic international drilling company headquartered in Prince George, with offices in Vernon, Surrey, BC, A... Show more

 • Promoted

Senior Building Estimator with Leadership

IDL ProjectsPrince George, Regional District of Fraser-Fort George, CA
Full-time

Shape the future of building construction as a Senior Estimator.Leverage your analytical expertise in estimating competitive bids for institutional and commercial projects in a collaborative enviro... Show more

 • Promoted

Detailer - Northland Nissan

Kelleher FordPrince George, Regional District of Fraser-Fort George, CA
Full-time

AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US.We are innovative, data-driven and our commitment to our Team Members, customers ... Show more

 • Promoted

Mobile Mortgage Specialist

The Toronto-Dominion Bank (Canada)Prince George, Regional District of Fraser-Fort George, CA
Full-time

Mobile Mortgage Specialist – Prince George, BC.Prince George, British Columbia, Canada.Serving more than 11 million customers nationally, TD provides a full range of financial products and services... Show more

 • Promoted

Detailer - Northland Nissan

Sherwood Park HyundaiPrince George, Regional District of Fraser-Fort George, CA
Full-time

AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US.We are innovative, data-driven and our commitment to our Team Members, customers ... Show more

 • Promoted

Detailer - Northland Nissan

Auto Bugatti IncPrince George, Regional District of Fraser-Fort George, CA
Full-time

AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US.We are innovative, data-driven and our commitment to our Team Members, customers ... Show more

 • Promoted

Estimator/Project Specialist

TkedcPrince George, Regional District of Fraser-Fort George, CA
Full-time

Chu Cho Industries is seeking a highly motivated Estimator / Project Support Specialist to support the successful execution of projects across multiple business divisions.This position plays a key ... Show more

 • Promoted

Part-Time Focus Group Participant - No Experience Required

ApexFocusGroupPrince George, BC, CA
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Data Entry experience needed.Data Entry Clerk Work From ... Show more

 • Promoted

Loss Prevention Specialist - Full-Time Security

London Drugs INTERNALPrince George, Regional District of Fraser-Fort George, CA
Full-time

A retail pharmacy in Canada is seeking a Loss Prevention Officer for a full-time position.The role involves conducting surveillance, investigating losses, and maintaining security across locations.... Show more

 • Promoted

Detailing Expert Northland Nissan Full-Time

Kelleher FordPrince George, Regional District of Fraser-Fort George, CA
Full-time

Drive your passion for cars with a full-time role as a Detailing Expert at Northland Nissan, part of the AutoCanada dealership group.Your focus will be on ensuring vehicles are impeccably detailed ... Show more

 • Promoted

Detailing Expert Northland Nissan Full-Time

Sherwood Park HyundaiPrince George, Regional District of Fraser-Fort George, CA
Full-time

Drive your passion for cars with a full-time role as a Detailing Expert at Northland Nissan, part of the AutoCanada dealership group.Your focus will be on ensuring vehicles are impeccably detailed ... Show more

 • Promoted

Account Specialist in Fluid Power Sales

Genuine Parts CompanyPrince George, Regional District of Fraser-Fort George, CA
Full-time

Join Motion Industries as an Account Specialist in Fluid Power and take charge of your sales career.Focus on customer interactions and develop effective sales strategies that deliver results.This r... Show more

 • Promoted

TECH Specialist

London Drugs LimitedPrince George, Regional District of Fraser-Fort George, CA
Full-time

Now hiring for TECH Specialist.Are you passionate about learning? Do your friends and family members always ask you for tech advice? Are you up-to-date with the latest Computer, Audio/Video and Pho... Show more

 • Promoted

Detailing Expert Northland Nissan Full-Time

Auto Bugatti IncPrince George, Regional District of Fraser-Fort George, CA
Full-time

Drive your passion for cars with a full-time role as a Detailing Expert at Northland Nissan, part of the AutoCanada dealership group.Your focus will be on ensuring vehicles are impeccably detailed ... Show more

 • Promoted

Experienced Heavy Equipment Mechanic Role

IRENPrince George, Regional District of Fraser-Fort George, CA
Full-time

Join IREN as an Experienced Heavy Equipment Mechanic in British Columbia, focusing on mission-critical mechanical systems.Your skills will ensure the reliability of diesel generators and other esse... Show more

 • Promoted

Electronics Sales Expert

London Drugs LimitedPrince George, Regional District of Fraser-Fort George, CA
Full-time

Join the world of technology as an Electronics Sales Expert.Share your passion for tech to help customers find the perfect products for their needs in a fast-moving retail environment.Your role wil... Show more

 • Promoted

Elevator Mechanic: New Install & Modernization Specialist

Elevator Services GroupPrince George, Regional District of Fraser-Fort George, CA
Full-time

A leading elevator services provider is seeking an Elevator Mechanic for installation and modernization projects.The successful candidate will have 4-5 years of experience, strong electrical knowle... Show more

 • Promoted

Dynamic Mortgage Specialist Driving Client Relationships and Sales

ScotiabankPrince George, Regional District of Fraser-Fort George, CA
Full-time

Elevate your career as a Mortgage Specialist focused on home financing.Leverage your banking expertise and interpersonal skills to generate referrals and deliver tailored mortgage advice in a mobil... Show more