Pharmacy Assistant - Brandon Pharmacy

Key Responsibilities:

• Provide exceptional customer service by greeting customers in a friendly, professional, and courteous manner and assisting with general pharmacy inquiries.
• Support prescription processing activities by receiving prescription information, performing data entry, preparing labels, and assisting with prescription pick-up procedures under the supervision of the Pharmacist.
• Assist customers in locating over-the-counter medications, health and wellness products, and pharmacy merchandise.
• Process customer transactions accurately and efficiently using the point-of-sale system.
• Maintain pharmacy inventory through stock replenishment, rotation, inventory counts, monitoring expiry dates, and product ordering support.
• Receive, stock, organize, and merchandise pharmacy products according to company standards and regulatory requirements.
• Answer incoming telephone calls and direct inquiries appropriately while providing professional customer service.
• Perform clerical and administrative duties including filing, record maintenance, report preparation, and documentation management.
• Maintain strict confidentiality of patient, customer, and business information in accordance with privacy legislation and company policies.
• Follow all pharmacy regulations, workplace health and safety standards, loss prevention practices, and company procedures.
• Maintain cleanliness, organization, and housekeeping standards throughout the dispensary and pharmacy retail area.
• Support the Pharmacy Team with additional operational duties and special projects as assigned.

Education and Experience:

• High School Diploma or equivalent required.
• Pharmacy Assistant Certificate or related post-secondary education is considered an asset.
• Minimum 1-2 years of customer service or retail experience preferred.
• Previous pharmacy experience is considered an asset.
• Experience handling confidential information in a professional environment is preferred.
• Strong computer, keyboarding, and data entry skills.
• Working knowledge of pharmacy software systems is considered an asset.
• Proficiency in Microsoft Office applications and point-of-sale systems.
• Strong organizational, problem-solving, and interpersonal skills.
• Ability to work independently and collaboratively within a team environment.
• Excellent verbal and written communication skills.
• Current First Aid/CPR certification is considered an asset.
• Commitment to ongoing learning and development within the pharmacy and healthcare industry.
• Knowledge of WHMIS and workplace safety practices is considered an asset.
• Ability to stand and walk for extended periods.
• Ability to lift and carry merchandise and supplies up to 25 lbs.
• Availability to work in a casual or part-time capacity, including a variety of shifts such as evenings, weekends, and holidays, with weekly hours ranging from 8 to 16 hours based on operational requirements.

Competencies:

• Customer Focus: Provides exceptional customer service and creates positive experiences by understanding customer needs and responding professionally and courteously.
• Communication Skills: Communicates clearly and effectively with customers, pharmacists, team members, and other stakeholders.
• Teamwork and Collaboration: Works cooperatively with pharmacy staff and other departments to achieve team and organizational goals.
• Attention to Detail: Maintains accuracy when processing prescription information, inventory records, reports, and administrative documentation.
• Integrity and Confidentiality: Demonstrates professionalism and protects sensitive patient, customer, and business information.
• Accountability: Takes ownership of assigned responsibilities and consistently delivers quality work.
• Organization and Planning: Prioritizes and coordinates tasks efficiently to support smooth pharmacy operations.

What we offer:

• A competitive Compensation and Benefit Package: Our Team Members receive competitive salaries a comprehensive benefits package which includes Group Life Insurance, Short- & Long-Term Disability, Extended Health and Dental and an employer-contributed pension plan, matched at 6% of salary.
• Inclusive Work Environment: