Manager of Product Innovation (Partnership Strategy and Enablement)

Role Overview

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Mastercard Identity, within the Security Solutions organization, leads the development of products and services that enable global commerce, power financial inclusion, prevent crime, and make some of the most seamless experiences possible. This role within the team will be focused on the area of Agentic Trust. Agentic Trust is fundamentally a partnership-driven model, where our ability to define core capabilities and orchestrate the right ecosystem of partners (e.g., merchants, CDNs, acquirers, issuers, and KYC providers) is critical to success. Our hub-and-spoke approach requires not only identifying and onboarding the right partners but also actively managing a growing portfolio of Proof of Concepts (POCs) with speed and precision. As we move into execution, each POC demands clear documentation, structured onboarding, defined success criteria, and ongoing coordination across internal teams and external stakeholders to ensure alignment and momentum. This role will advance the Agentic Trust partner and innovation operating model by managing partner engagements, leading POCs, tracking portfolio status, coordinating cross-functional execution, capturing learnings, developing scalable processes, and enabling successful market adoption of Agentic Trust capabilities.

Responsibilities

• Serve as the primary coordination point for strategic Agentic Trust partners
• Manage partner onboarding, engagement plans, and ongoing relationship tracking
• Coordinate partner priorities, requirements, and feedback loops
• Define, plan, and execute Agentic Trust proof-of-concept initiatives
• Establish success criteria, objectives, timelines, and deliverables for each POC
• Ensure technical, product, and business stakeholders are aligned throughout execution
• Maintain a centralized view of all active and planned POCs
• Track milestones, risks, dependencies, blockers, and outcomes
• Provide regular status reporting and executive-level updates
• Document findings, lessons learned, and best practices from partner engagements and POCs
• Translate pilot outcomes into product requirements and roadmap recommendations
• Build repeatable playbooks for future deployments and partner integrations
• Establish and continuously improve the Agentic Trust partnership and innovation operating framework
• Create scalable processes for intake, governance, prioritization, execution, and reporting
• Define metrics and KPIs to measure program effectiveness and adoption readiness
• Identify opportunities to transition successful POCs into broader commercialization efforts
• Partner with GTM teams to validate market demand, use cases, and customer value propositions
• Support reference architectures, customer stories, and adoption materials
• Proactively identify technical, operational, partner, and regulatory risks
• Track and manage dependencies across internal and external stakeholders
• Escalate issues and drive mitigation plans to maintain program momentum
• Assess future resource needs to support Agentic Trust growth
• Prioritize investments across partnerships, pilots, and strategic initiatives
• Contribute to roadmap planning, budgeting, and organizational scaling decisions

Qualifications

• Self-starter and quick learner with ability to work independently and operates with a sense of urgency
• Demonstrated success in Product Management and Product Development life cycles delivering results with global, multi-cultural and remote project teams
• Experience in creating product strategies, roadmaps, pricing and product positioning
• Excellent communication skills, both written and verbal
• Background in product management and experience with product launches and implementation plans in multiple markets
• Collaborate closely with technology team, marketing, regional support, and other stakeholders
• Experience with AI and/or Machine Learning
• Experience in strategic product management, product development, or business development in financial services and/or bankcard industry preferred
• Demonstrated thought leadership, product expertise, strong project management skills in the integration of technology into new products
• Prioritize product features and capabilities based on user value and business impact
• Experience in Cybersecurity
• Experience with ecommerce and/or digital identity
• Background with Cloud Architecture
• Experience with Agile product development

#J-18808-Ljbffr