Tracing of freight which includes looking for missing freight looking up PODs and B/LS finding out when a shipment was delivered etc.
Exception reports for customers with dropped trailers reporting to the shipper the next day by 0900
Interline exception reports for all partner carriers US & Canadian both northbound and southbound
Requests by customers and terminals via phone calls or emails
Gathering information on shortages no pros no goods etc and finding common issues to report to the Supervisor.
Calling the customer with exceptions to verify possible damages shortages re-routing and various other duties as requested by the customer regarding delivery problems.
Obtaining return authorizations from customers or authorizations to reroute or re-deliver as required. Obtaining phone numbers confirming terms etc.
Camera checks for missing freight
Answering emails within 45 minutes
Dealing with upset customers
Hours -7 AM to 3:30 pm daily
Qualifications :
Qualifications
Pleasant mannerism is required
Well organized
Ability to work unsupervised
Knowledge of computers and typing skills are essential
Excellent data entry and listening/communicating skills
Knowledge of dangerous goods transportation
Ability to prioritize and multitask
Ability to handle stressful situations and keep calm
Team player
Excellent communication skills both oral & written
Providing customers with excellent customer service and escalating issues
Forklift experience is an asset
Additional Information :
Remote Work :
No
Employment Type :
Full-time
Experience: years
Vacancy: 1
OS&D Office Administrator • Saskatoon, Saskatchewan, Canada
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