Customer Service and Office Coordinator

CULLIGAN NIAGARA

Customer Service & Office Coordinator

📍 Niagara Region, ON | ⏱ Full-Time | 💰 Compensation Based on Experience



About Culligan Niagara


Culligan Niagara is a trusted leader in water treatment solutions, proudly serving residential and commercial customers throughout the Niagara Region. We are committed to delivering exceptional service, innovative products, and a customer experience that sets us apart. As we continue to grow, we are looking for a motivated and detail-oriented team member to join our office.



Role Overview


The Customer Service & Office Coordinator is the first point of contact for our customers and plays a vital role in the day-to-day operations of our office. This position combines front-line customer service with administrative and scheduling responsibilities, requiring someone who is equally comfortable speaking with customers and managing detailed back-office tasks.



Key Responsibilities


Support cross-functional admin tasks as the role evolves — this position is expected to
grow with the business


• Serve as the primary point of contact for customers, both in person and by phone, providing professional and friendly service at all times.


• Handle cash transactions, process payments, and maintain accurate transaction records.


• Schedule and coordinate service calls, dispatching technicians efficiently to meet customer needs. Schedule deliveries.


• Prepare and process customer invoices and work orders accurately and in a timely manner.


Manage customer billing accounts including billing cycles, account adjustments, and
payment tracking across residential and commercial accounts

• Manage warranty inquiries and claims, ensuring issues are resolved promptly and in accordance with company policy.


• Address and resolve customer concerns and complaints with empathy, professionalism, and a commitment to satisfaction.


• Maintain accurate customer records and data entry using company software systems.


• Perform general office administration tasks including email correspondence, filing, and document management.


• Collaborate with the service and sales teams to ensure seamless customer experiences.


• Maintain a clean, organized, and welcoming front office environment.



What We're Looking For


• Previous experience in a customer-facing role; experience in a service industry is an asset.


• Strong interpersonal and communication skills with a genuine desire to help people.


• Demonstrated ability to handle customer complaints and resolve issues professionally.


• Comfortable handling cash transactions and basic bookkeeping.


• Proficient with computers and common office software (email, scheduling tools, invoicing platforms).


• Proficient in Microsoft 365 specifically — Excel, Word, Outlook, and Teams are used daily


• AI literate — actively uses AI tools (ChatGPT, Claude, etc.) to improve workflows and productivity; not just surface-level familiarity. Confident prompting and creative application preferred


• Experience with billing or account management software an asset; AVS/TMS training will be provided


• Exceptional attention to detail and strong organizational skills.


• Ability to multitask and prioritize effectively in a fast-paced office environment.


• Self-motivated, reliable, and a team player.


• Prior experience with invoicing, scheduling software, or CRM systems is an advantage.





The Person — Beyond the Resume

Takes initiative — identifies inefficiencies and acts on them without being asked
Brings ideas to the table and participates actively in team discussions
Thrives in a growing, evolving business — comfortable when processes change and
new tools are introduced
Positive energy that contributes to the culture rather than dragging it down

Health & Wellness Alignment
Genuine interest in health and wellness is a strong asset — Culligan Niagara operates
PuraHome, a wellness-focused brand covering clean water, air quality, and alternative
health products
Candidates who connect authentically with this space will thrive in our environment

Hours
Monday to Friday, 8:00am – 5:00pm (five day work week)



What We Offer


• A supportive and collaborative team environment.


• Competitive compensation based on experience.


• Opportunity to grow with a well-established, community-focused company.


• Full-time, stable employment in the Niagara Region.

This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.