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Future Electronics
Compliance CoordinatorFuture Electronics • Kirkland, QC, Canada
Compliance Coordinator

Compliance Coordinator

Future Electronics • Kirkland, QC, Canada
8 days ago
Job type
  • Full-time
Job description

Position Overview

The role of the Senior Coordinator- Trade Compliance is to administer and facilitate all aspects of activities that pertain to managing the customer accounts at Future Electronics. He/she coordinates his efforts with Sales, customer service associates, the Branch Sales Analyst Group, Global Trade Compliance and Credit Departments. The Senior Coordinator- Trade Compliance provides guidance to other members of the Trade Compliance Team.


Responsibilities

  • Research new account creation requests using Future Workstation Control Program (WCP), Customer Relations Management (CRM) and internet sites – validate customer name and address.


  • Maintain accounts in Future Workstation Control Program (WCP) and Customer Relationship Management (CRM) and per Future Sales Operating procedures including : new account creations, account status changes, account billing/shipping modifications, account assignment/reassignment, creating split accounts.


  • Assist with other tasks assigned by Management.


General Administrative Functions :

  • Review and ensure Sales are kept up-to-date with the Account Management Procedures.


Qualifications and Experience

  • 3+ years of trade compliance account management preferred
  • Service and results oriented
  • Multi tasked, well organized and detail oriented
  • Good follow-up skills
  • Proficient knowledge of Microsoft Office (Excel, PowerPoint, Word)
  • Enthusiastic team player
  • Strong interpersonal and communication skills
  • Self motivated, flexible and adaptable
  • Bilingual English, Mandarin an asset


Competencies (Skills & Behaviors)


Render Exemplary Customer Service

  • Institutes and oversees daily strategy to provide personalized services
  • Knows when to elevate issues and screens/channels requests appropriately
  • Strives to exceed the expectation by demonstrating both initiative and creativity


Interpersonal & Communication Skills

  • Always conducts him/her self in a highly professional manner (internal/external)
  • Establishes credibility with internal/external customers by honoring commitments
  • Ensures accurate/truthful information is provided
  • Communicates all requests/requirements/commitments clearly and concisely
  • Manages the administration of sensitive/confidential information with the appropriate level of discretion and professionalism


Self-Management

  • Goal-setting/prioritizing : has the ability to set goals and achieve optimum result in the expected time parameter
  • Working efficiently : understands that results, not only methods, count
  • Initiative : must be a self-starter and willing to challenge him/herself


Clear Understanding of Relevant Internal/External Policies and Procedures

  • Clearly grasps all aspects of functional and structural processes related to his/her area of responsibility
  • Articulates the rational and actively promotes adherence of policy to our sales divisions and Future strategies to our customers
  • Develops a clear understanding of the customer’s business model



Organizational Abilities

  • Identifies and addresses all details that are needed to ensure smooth and effective service
  • Completely and correctly documents all information as required by the situation
  • Ensures all relevant documents are filed and easily accessible


Focusing on Results

  • Assesses situations to effectively channel people in the appropriate direction as required
  • Keeps core management team apprised of any ongoing issues
  • Follows up diligently on all outstanding issues and tasks to obtain answers in the mandated time period
  • Demonstrates flexibility and adaptability to shifts in priority and schedules
  • Is able to expend the additional time and energy required to complete the tasks at hand


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Compliance Coordinator • Kirkland, QC, Canada

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