General Manager

About Compassion Senior Care

If you love to serve and to serve a purpose bigger than yourself, Compassion Senior Care might be right for you. Our passion is to see seniors remain safely and comfortably in their own homes while giving peace of mind to their families. As the organization continues to grow, we are looking for a General Manager who can lead day-to-day operations, strengthen the team, protect the quality of care, and help position the company for its next stage of sustainable growth.

Compassion Senior Care is a privately owned senior care company, incorporated in Alberta since 2017, with a faith-informed, values-driven culture shaped by a deep commitment to compassion, dignity, humility, integrity, service, excellence, and respect for every client, family, and team member. We serve clients and families from many backgrounds, and we are looking for a leader who can honour and protect this culture while leading the business with professionalism, sound judgement, accountability, and care.

About the Role

This is a key leadership role in a growing care business. The General Manager will lead daily operations, build accountability across the team, oversee service quality and administrative execution, and report to the President on the continued growth of the organization. The General Manager will work through the existing team and external support partners while maintaining clear accountability for daily execution and results.

What You Will Own

• Day-to-day operational leadership, including workflow, service delivery, client onboarding, coordination of care plans, scheduling, and resolution of operational issues.

• People leadership, including hiring, onboarding, coaching, staff accountability, performance management, training and team development.

• Quality, compliance, and risk management, including documentation, policy adherence, safety requirements, incident response, and continuous improvement.

• Financial and administrative follow-through, including payroll, invoicing, accounts receivable, reporting, budget awareness, and coordination with accounting support.

• Growth execution, including client relationships, marketing follow-through, referral relationships, community presence, and client acquisition support.

What Success Looks Like

• Clients and families experience consistent, high-quality care and communication.

• Team members know what is expected, are supported well, and are held accountable respectfully.

• Operational and financial reporting is accurate, timely, and useful for decision-making.

· Growth in the number of clients, billed hours, and net profit, along with strong employee retention.

• Systems and processes become clearer, stronger, and more consistent across the organization.

• The President is increasingly free to focus on vision, business development, partnerships, brand stewardship, and future growth.

Who We Are Looking For

The right person is a values-aligned manager who can lead people, build accountability, manage the business rhythm, protect care quality, understand the numbers, and take meaningful day-to-day ownership while strengthening the culture.

• Proven experience leading people and building healthy, high-performing teams.

• A commitment to continuous learning and improvement.

• Strong operational judgment, organization, follow-through, and problem-solving ability.

• Strong working knowledge of financial statements, budgets, business performance, and practical decision-making.

• Proficiency with business management, scheduling, reporting and accounting software.

• Confidence managing performance issues with professionalism, respect, and clarity.

• Maturity, humility, accountability, compassion, professionalism, and respect for the mission, culture, and values of Compassion Senior Care.

• Experience in a privately owned service business is strongly valued.

• Healthcare, home care, or senior services experience is an asset.

• Post-secondary education in business, healthcare administration, leadership, nursing, or a related field is preferred.

• Seven to ten years of progressive leadership experience is preferred.

Working Relationship with the President

The General Manager will report to the President and lead the daily execution of the business. The President will remain focused on long-term vision, strategic growth, community partnerships, public relations, innovation, and brand stewardship. This relationship will require trust, clear communication, strong reporting, and the ability to work collaboratively while maintaining operational ownership. The purpose of the role is simple: to help Compassion Senior Care become less dependent on the owner by ensuring effective daily operations while preserving the culture, values, care standards, and reputation that have been built over the past nine years.

Compensation

Salary range of $70,000 to 80,000 based on experience and qualifications, with an annual performance-based bonus. There is potential for increased responsibility and compensation as the organization continues to grow.

How to Apply

• Please submit your resume and a cover letter outlining your relevant experience, your approach to building accountable teams, your experience supporting organizational growth, and how you would uphold the mission, culture, and values of Compassion Senior Care.