Quality Engineer - 12 month contract

Role Summary:

To lead, manage & continuously develop the quality management system for Entrematic NA, ensuring optimal quality in everything we do. Customer perceived quality is paramount and hence the scope of the role is Record NA. This role is expected to last a 12 month contract period and is temporarily covering a leave of absence.

Key responsibilities:

• Contribute to the development of Record NA strategic & tactical plan under the guidance of the Vaughan Plant Manager and PEDESTRIAN NA Quality Manager (when available)

• Define and implement the quality assurance strategy in harmony with PEDESTRIAN NA, Record NA and PEDESTRIAN Supply Chain strategic direction

• Lead, manage & develop the Record NA quality management system

• Develop, Mentor & grow teams & individuals to enable future growth and innovation

• Secure customer perceived quality through continuously improving processes, tools, competence and way of working.

• Ensure the quality awareness & business criticality through communication, training and regular forums.

• Document & research quality issues using the BC365 ERP quality modules for RMAs and drive continuous improvement actions

Responsibilities and authorities

• Leadership & Management

• Geographically located in Canada

• 0 indirect reports at this time

• 0 direct reports at this time

• Member of the ESD PEDESTRIAN NA Quality Team and Record NA Quality team

• Quality Management

• The Quality Engineer is the voice of the Customer & Quality in the Vaughan facility.

• Quality Engineer will lead and manage quality claims process

• Authorized to recommend a production order or shipment be stopped for assessment.

• The PEDESTRIAN NA Quality Engineer will have the final authority to stop or hold a shipment or production order, after the assessment is complete.

• Authorized to quarantine parts and/or products for disposition

• Propose & lead recall when required

• Reduce annual warranty cost and other KPI’s as directed

• All other assigned duties, as necessary

• Quality Management System

• Ownership of Record NA QMS & BC365 RMA Quality Claims for Record NA (Canada)

• Main interface to external certification bodies (E.g. ISO, TUV, SP)

• Manage findings and non-conformities from internal/external audits

• Authorized to delegate & follow up actions concerning QMS across wider CA organization

Key competences:

• Quality Management System as a way to improve how we work

• Understanding of market and customer quality requirements

• Business Acumen, total cost mind-set & profitability analysis

• Product Quality Assurance (PPAP, 5-Why, RCA, 8D etc.)

• Leadership and ability to develop individuals, teams and organization

• Communication and ability to engage & motivate

• Code of conduct & CSR

Physical Demands

• While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel or crouch. Vision abilities required by this job include close vision.

Work Environment

• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate. Exposure to intermediate/loud noise is expected when working in the manufacturing environment.

Requirements:

Education: A Bachelor’s degree in engineering or documented experience from successfully running similar operation/function in similar industry.

Languages: Proficient in spoken and written English is necessary, other languages is an advantage.

Computer skills: Proficient ability to handle office tools is necessary and experience from claims handling applications is an advantage

Other: Experience from establishing quality management systems and implementing digital tools/applications is meriting

Experience: Minimum 3-5 years of experience in a global and complex supply chain/quality organization is preferred

Compensation: $30-36/hr, based on experience.

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