Talent.com
Family Insurance Solutions
Technical Support Analyst IFamily Insurance Solutions • Vancouver, British Columbia, Canada
Technical Support Analyst I

Technical Support Analyst I

Family Insurance Solutions • Vancouver, British Columbia, Canada
19 days ago
Salary
CA$45,000.00 yearly
Job type
  • Full-time
Job description
Job Type Regular Full-Time
Remote Type Hybrid
Location Vancouver Canada
Posting Range $45000 - $82100
Number of positions 01

Family is part of Definity a Canadian multi-channel property and casualty insurance company whose success is founded on our family of companies long history of delivering a superior experience for those who count on us. Were proud to help our customers broker partners employees and communities adapt and thrive in a world of constant change. Our success in transforming into a digital leader in our industry is driven by a talented and engaged team with a passion for innovation and high performance.

To us a seamless user experience is as important as the people behind it. Thats why we hire the most service-oriented individuals in BC and empower them with the tools they need to wow both our broker network and their clients. If a vibrant atmosphere with great people and an ambitious culture sounds like your kind of fit apply to join us today.

Our ambition is to be one of Canadas leading and most innovative P&C insurers. Come be a part of our journey and love what you do.

Family offers a flexible hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. Its better here.

What can you expect in this role
We are looking for a Technical Support Analyst I who is passionate about technology and delivering exceptional customer this role you will provide frontline technical support to internal and external business users while helping maintain the stability availability and performance of Familys technology environment.

You will be responsible for troubleshooting hardware software network and user access issues supporting Microsoft technologies and assisting with day-to-day IT operations. Working closely with the Technology team you will play an important role in ensuring a seamless user experience across the organization.

What youll do
Responsibilities
  • Provide Tier I and Tier II technical support for internal and external users of Familys systems and applications.
  • Manage troubleshoot and resolve support requests through phone email and the internal ticketing system.
  • Support desktop hardware printers operating systems and business applications including installation configuration administration and issue resolution.
  • Assist with user onboarding account setup hardware provisioning and access management.
  • Perform system changes upgrades software installations testing and recovery activities.
  • Monitor backups and assist with backup rotation and maintenance processes.
  • Support Microsoft 365 Windows Server/Desktop environments network infrastructure and other core technology platforms.
  • Create and maintain technical documentation for systems processes and network configurations.
  • Perform routine maintenance activities including patching updates and system health checks.
  • Assist with disaster recovery testing and ongoing maintenance of recovery procedures.
  • Conduct daily system monitoring and operational checks to ensure platform availability and performance.
  • Provide basic administration and support for Microsoft SQL Server environments.
  • Participate in operational improvement initiatives and other duties as required.

What You Bring
Qualifications
  • Technical diploma certificate or equivalent education in Information Technology Computer Systems or a related field.
  • Microsoft certifications are considered an asset.
  • 13 years of experience in a technical support or help desk environment.
  • Experience providing customer service and phone-based technical support.

Skills and Experience
  • Knowledge of Microsoft Windows Server and Desktop operating systems.
  • Working knowledge of Microsoft 365 administration and support.
  • Understanding of virtualization technologies.
  • Knowledge of network infrastructure fundamentals including TCP/IP DNS DHCP switches and routers.
  • Familiarity with Mitel (formerly ShoreTel) phone systems is an asset.
  • Basic knowledge of Microsoft SQL Server is an asset.
  • Strong analytical and troubleshooting skills with the ability to identify root causes and implement effective solutions.
  • Ability to prioritize multiple tasks and manage both scheduled and urgent support requests.
  • Excellent verbal and written communication skills.
  • Strong customer service orientation with a focus on responsiveness and professionalism.
  • Ability to work independently and collaboratively in a team environment.
  • Comfortable working in a fast-paced environment and meeting deadlines.

Nice to Have
  • Exposure to insurance industry technology environments.
  • Experience with system monitoring backup solutions or disaster recovery processes.
  • Experience supporting hybrid cloud and on-premises environments.

Interested in this role but dont meet every requirement We encourage you to apply! We value diverse experiences and perspectivesgreat people bring value in many ways. If you believe you can excel in this role tell us how. At Family inclusion diversity and equity arent just nice to have theyre essential to our success.

Whats in it for you
  • Hybrid work schedule for most roles
  • Company share ownership program
  • Retirement savings program with company-matched RRSP contributions
  • Generous time away including vacation personal leave and birthday leave.
  • Paid volunteer days and company matching on charitable donations.
  • Competitive salary and benefits including educational resources tuition assistance and paid time off to study for exams.
  • Focus on inclusion with employee groups access to BIPOC counsellors and access to programs for working parents.
  • Wellness and recognition programs
  • Discounts on products and services

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to skills education experience working conditions and the local labour addition to base pay eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

You must be legally entitled to work in Canada. Qualified candidates are asked to please submit a cover letter outlining their suitability for this opportunity and a copy of their resume in one document.
We would like to thank all candidates for showing interest in this role and our company; however only those selected for further consideration will be contacted.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process please let us know by contacting: .

Required Experience:

IC


Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 45000 - 82100
Create a job alert for this search

Technical Support Analyst I • Vancouver, British Columbia, Canada

Similar jobs

Bilingual Technical Support Analyst (French/English)

SearchLabsVancouver, Metro Vancouver Regional District, CA
Full-time

Bilingual Technical Support Analyst (French/English).Bilingual Technical Support Analyst (French/English).Technical Bilingual (French/English) Support Analyst – Level 1/2.You will be working in a s... Show more

 • Promoted

Technical Support Specialist 2

Fortinet, Inc.Burnaby
Full-time

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security.At Fortinet,... Show more

 • Promoted

Support Technical Lead

WETA DIGITALVancouver, Metro Vancouver Regional District, Canada
Full-time +1

We are looking for an enthusiastic and experienced Support Technical Lead to join our Vancouver Hub on a full time and permanent basis.The Support Technical Lead is a senior member of the Support t... Show more

 • Promoted

Production Support Analyst

ITC InfotechVancouver, Metro Vancouver Regional District, CA
Full-time

Location: Surrey, British Columbia, Canada – application deadline 1 week ago.We are seeking a skilled and proactive Production Support Analyst to ensure the stability, availability, and performance... Show more

 • Promoted

Intermediate II Application Support Specialist

Global RelayVancouver, Metro Vancouver Regional District, Canada
Full-time

Intermediate II Application Support Specialist.For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscove... Show more

 • Promoted

L2 Application Support

SynechronVancouver, Metro Vancouver Regional District, CA
Full-time

At Synechron, we believe in the power of digital to transform businesses for the better.Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital ... Show more

 • Promoted

IT Deskside Support Analyst

TEEMARichmond, Metro Vancouver Regional District, CA
Full-time

Be essential as an IT Deskside Support Analyst, delivering first-level support for technical issues within the organization.This six-month position pays between $28–$36 per hour based on experience... Show more

 • Promoted

Remote-First Technical Support Manager: Lead & Elevate

commonskuVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A leading software company in Canada is seeking a Technical Support Manager to lead their support function.This role involves both management of a support team and hands-on technical troubleshootin... Show more

 • Promoted

Client Support Analyst - FTC

Two CirclesVancouver, Metro Vancouver Regional District, Canada
Full-time

We are a Sports & Entertainment Marketing business.We grow audiences and revenues.We do that by knowing fans best.We work with clients to help them understand & influence what their fans are doing ... Show more

 • Promoted

Sap Support Analyst - C$70,500 - C$90,000 A Year

Delta Intelligent Building TechnologiesSurrey, Canada
Full-time +1

Career Opportunities with Delta ControlsA great place to work.Current job opportunities are posted here as they become available.Subscribe to our RSS feeds to receive instant updates as new positio... Show more

 • Promoted

Trade Support Analyst – Fixed Income

Connor, Clark & Lunn Financial Group (CC&L)Vancouver, Metro Vancouver Regional District, CA
Full-time

Connor, Clark & Lunn Financial Group (“CC&LFG”) is looking for a.This is a fantastic opportunity to work in a global trade operations environment, support our Portfolio Managers and perform at the ... Show more

 • Promoted

Senior Technical Analyst

Vancouver Airport AuthorityVancouver, Metro Vancouver Regional District, CA
Full-time

YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone.The Innovation & Technology Group (ITG) is the enterprise techno... Show more

 • Promoted

Technical Support Analyst I

Family Insurance Solutions, Inc.Vancouver
Full-time

Family is part of Definity, a Canadian multi‑channel, property, and casualty insurance company whose success is founded on our family of companies’ long history of delivering a superior experience ... Show more

 • Promoted

Support Analyst - C$80,000 - C$90,000 A Year

QuadReal Property GroupNorth Vancouver, Canada
Full-time

Seeking a motivated Yardi Support Analyst to provide end-user support for Yardi Voyager and its modules, troubleshoot incidents, monitor system health, and collaborate with internal teams and exter... Show more

 • Promoted • New!

Technical Support Specialist 2

ZoomcarBurnaby, Metro Vancouver Regional District, Canada
Full-time

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security.At Fortinet,... Show more

 • Promoted

Earn Cash From Taking Surveys Online

Earn HausSquamish, BC, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Technical Support Specialist 2

FortinetBurnaby, Metro Vancouver Regional District, CA
Full-time

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security.Our mission ... Show more

 • Promoted

Client Support Analyst - FTC

Two Circles LtdVancouver, Metro Vancouver Regional District, Canada
Full-time

We are a Sports & Entertainment Marketing business.We grow audiences and revenues.We do that by knowing fans best.We work with clients to help them understand & influence what their fans are doing ... Show more

 • Promoted

Technical Support Engineer in Santa Clara

PDF SolutionsVancouver, Metro Vancouver Regional District, CA
Full-time

Engage with PDF Solutions as a Technical Support Engineer, specializing in support for advanced Java applications.Showcase your debugging expertise while working with top global clients.PDF Solutio... Show more

 • Promoted

Pre Trade Support Analyst

Aarorn Technologies IncVancouver, Metro Vancouver Regional District, CA
Full-time

Role: Pre Trade Support Analyst.Degree in Market Finance; or in IT with strong knowledge of capital markets and Fixed Income products (Mandatory).Experience in support of Front applications for etr... Show more