Sales Coordinator

About Us
Steeles Transportation Group (Steeles) specializes in providing scheduled LTL Freight in Alberta and local pickup and delivery from our terminal hubs located in Calgary and Edmonton. Steeles has a strong reputation for our service which we have been building since 1957 when the company was founded by Eric and Kathleen Steele. Dennis Steele who joined the family business in 1987 leads and operates Steeles as a business partnership under FMi Logistics Group Inc.
Steeles is an asset-based business which utilizes a fleet of dedicated equipment that is company-owned assets and owner-operator-owned equipment working as subcontractors along with carrier partners to provide safe timely and competitive freight delivery services throughout Alberta. Our main area of service occurs in the busy corridor between Calgary Red Deer Edmonton and we do have staff and/or drivers based in each one of these major cities.
Title: Sales Coordinator
Job Summary:
The Sales Coordinator supports the sales function by coordinating inbound customer requests preparing quotes and sales documentation maintaining accurate customer and opportunity records and ensuring timely follow-up with customers Sales Pricing Operations and Finance. The role focuses on customer responsiveness lead qualification proactive prospecting and sales administration including the timely follow-up of new business opportunities and sales leads to support customer retention seamless onboarding and revenue growth across Alberta.
Job Responsibilities:
1. Inbound Requests Lead Coordination & Qualification
Receive review and coordinate inbound customer requests online inquiries spot quotes and sales leads in a timely and professional manner.Qualify customer needs by gathering required shipment service pricing and account information before routing opportunities to the appropriate Sales Pricing or Operations contact.Support targeted outreach campaigns and follow-up on assigned leads to keep opportunities current and documented.Maintain accurate lead quote and customer information so the sales team has complete and reliable records for follow-up and reporting.

Order & Sales Administration
Prepare coordinate and issue customer quotations using approved pricing guidance and required service specifications.Assist Sales and Pricing with rate requests product or service research quote revisions and technical order information.Complete required sales forms customer-facing documents order details and internal records to support accurate processing and handoff.Track open quotes and coordinate follow-up actions to support timely customer decisions and next steps.

Relationship Management
Maintain complete CRM records customer files reports and follow-up notes for leads quotes opportunities and account activity.Respond to customer questions clarify service requirements and coordinate with internal teams on capacity scheduling delivery dates and shipping updates.Support customer onboarding and after-sales follow-up by ensuring required documentation account details and service expectations are communicated accurately.Build positive customer relationships through timely communication issue escalation and consistent administrative support.
with Other Teams
Coordinate with Sales Pricing Operations and Finance to support accurate pricing customer setup onboarding billing readiness and service execution.Escalate customer issues service concerns and missing information to the appropriate internal owner for resolution.Share customer feedback recurring service themes and market observations with Sales Operations and leadership as required.
Education and Experience Requirements:
2 years experience in sales coordination customer service logistics inside sales support or a related administrative support role preferred.Post-secondary diploma or degree in business administration sales marketing logistics or a related field is preferred.Proficient in Microsoft Office CRM systems email tools and related business systems used to track customer quote and sales activity.Experience preparing customer documentation tracking follow-ups maintaining records and supporting quote or order administration.Experience in LTL trucking transportation or logistics is an asset.
Qualifications/Skills (Profile):
Customer-focused communicator with the ability to gather requirements clarify service needs and provide timely updates.Highly organized and detail-oriented with the ability to manage multiple quotes follow-ups records and administrative priorities accurately.Strong coordination skills and ability to work effectively with Sales Pricing Operations Finance customers and external partners.Comfortable using CRM systems Microsoft Office email and business systems to maintain accurate customer and opportunity information.Able to prioritize time-sensitive requests escalate issues appropriately and follow through on commitments.Professional collaborative and able to work independently while supporting team goals.
Are You a Good FitThink you have what it takes Are you ready to join a great team Please submit your application today!Job Type
Full-time & PermanentSchedule:
8 hours shiftMonday to FridayInperson
Benefits:
Company eventsComprehensive Health and Dental careDisability insuranceEmployee assistance programExtended health careLife insuranceOn-site parkingPersonal paid time offPaid Sick LeavePaid Study LeaveTuition reimbursement
Ability to commute/relocate.
CALGARY AB: Reliably commute or plan to relocate before starting work (required).
Experience:
2 Years

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1