Repair Technician 1

Quantum Lifecycle Partners LP is Canada's largest and most important integrated computer asset disposal and recycling processor. We are committed to the safe and secure reuse of electronics, the responsible recycling of electronics to divert waste from landfills, and the recovery of natural resources from obsolete electronics.

Title: Repair Technician 1
Location: 755 Wallace Road, North Bay, ON; On-site
Shift time: 8:30am – 5:00pm
Position Status: Permanent Full-time
Existing Vacancy: Yes

Position Summary

The Repair Technician 1 independently diagnoses and repairs devices as a primary responsibility, while also providing onsite support for local IT equipment, end-user troubleshooting, and equipment setup activities. This role requires strong organizational skills, accurate documentation, effective communication, and the ability to prioritize tasks and escalate issues as needed to maintain quality and service standards.

Key Responsibilities

• Diagnose and repair hardware and software issues on supported devices with minimal supervision.
• Perform component replacements, operating system installation/configuration, setup, and final testing.
• Analyze system logs, work order history, and device behavior to make informed repair decisions.
• Provide onsite support for local IT initiatives, including basic troubleshooting of desktops, printers, and end‑user equipment.
• Support equipment setup and moves, including configuring printers and desktops in new or reconfigured areas.
• Create, monitor, and update IT service tickets as required, support internal IT requests, and coordinate with internal team members to ensure timely resolution.
• Maintain accurate documentation, including service notes, asset inventories, equipment locations, network configuration records, and detailed failure records.
• Communicate findings, status updates, and priorities clearly across channels, while collaborating on escalations, supporting team members, and adhering to QMS and audit requirements.

Qualifications

• Post-secondary education or equivalent.
• 1–2 years of repair and/or IT support experience, or demonstrated internal progression from Repair Technician.

Job Knowledge and Skills

• Strong troubleshooting skills across hardware, software, printers, desktops, and related peripherals.
• Proficiency with Microsoft Windows, Microsoft 365, Excel, Outlook, and service/documentation tools.
• Strong written and verbal communication skills across multiple channels.
• Demonstrated attention to detail and strong documentation habits.
• Ability to organize workload, manage competing priorities, work independently, and escalate issues appropriately.
• Ability to work cooperatively with onsite stakeholders and peers in a fast-paced environment.

What We Offer

• Company-paid Extended Health & Dental Benefits
• Disability and Life Insurance
• RRSP Match Program up to 4%
• 3 weeks' vacation
• Education Reimbursement Program
• Employee Assistance Program
• Safety Shoes & Glasses Reimbursement
• Employee Purchase Program (up to 22% off on Qnovum.ca)
• Opportunity to play a part in protecting the environment and contributing to sustainability!

Quantum is an equal opportunity employer. We promote excellence through diversity and encourage all qualified persons to apply. We thank you for your interest; however, only those selected for an interview will be contacted. Quantum is also committed to providing accommodations for people with disabilities. If you require an accommodation, we will collaborate with you to meet your needs. Accommodation may be provided in all parts of the hiring process.

Salary or wage rate ranges are the range in which Quantum reasonably expects to set a candidate’s pay for the posted position. Actual placement depends on the individual skills and experience level of a candidate plus the total compensation and equity across team members.

Automated technologies, such as artificial intelligence, may be incorporated into our recruitment process. This includes, but is not limited to, AI-driven screening and assessment methods.

Quantum offers a unique insight into the E-waste industry, with its fast-paced and ever-changing environment! To learn more about us, visit: www.quantumlifecycle.com