Talent.com
St-Amour
Service Manager - Food ServiceSt-Amour • Montreal
No longer accepting applications
Service Manager - Food Service

Service Manager - Food Service

St-Amour • Montreal
30+ days ago
Job type
  • Permanent
Job description

Job description :

Member of service team responsible for managing activities and processes in a manner consistent with our philosophy, goals, and objectives. The primary responsibility of this position is to manage technical support and after sales service for Canada.

Duties and Responsibilities:

Service Process Management:

  • Manage and develop Service Agents for Canada.
  • Assist in planning and achievement of the company service team goals and objectives.
  • Locate and develop new service agents as needed to support assigned region.
  • When appropriate, dissolve existing service agent relationships that do not effectively support our company and our customers.
  • Negotiate service agreements, warranty rates, and performance objectives with new and existing service agents.
  • Provide communication back to the Service Agents on their performance to ensure they can take the appropriate action in meeting the needs of our customers.
  • Address complaints and resolve problems in a timely manner ensuring that the appropriate Service Agent is providing our client customers with professional service.
  • Approximately 40% travel is required.

Service Agent & Sales Team Development and Support:

  • Prepare and deliver technical presentations that explain products and services to Service Agents, company Sales Team, Manufacturers Reps, and Customers.
  • Perform equipment technical training to key account preferred service networks.
  • Develop Service process for assigned region to include planned maintenance programs, parts stocking requirements, installation programs, etc.
  • Train service network (authorized service agents and key account preferred network) on chain specific needs and special programs.
  • Work closely with sales team to ensure technical support needs of specific key customers are met.

Hotline Support:

  • Hotline support – when needed to back-up the company hotline team.
  • Dispatch Breakdown Service.
  • Support Installations.
  • Follow-up on dispatched service to ensure timely completion.
  • After Hours Hotline support – Service Manager performs after hours hotline support on approximately a 6-week rotation.

Warranty Administration:

  • Warranty Service Authorization.
  • Service Agent Warranty Invoice Approvals.

In-House/Field Training:

  • Registration of participants.
  • Hotel reservations made and confirmations sent to students.
  • Organize Training Materials and set-up training room.
  • Organize Morning Coffee, Snacks, Drinks and Lunch.
  • Create training certificates and ID badges.

Skills and qualifications :

Education and/or Experience:

  • Bachelor’s degree in a technical field from an accredited college or university; or equivalent combination of education and relevant experience. 3-phase power, electronics technology troubleshooting background is essential, gas fired equipment experience is a plus. Experience in the Commercial Food Equipment service industry dealing with 3rd party service networks.

Language Skills:

  • Ability to effectively communicate information and respond to questions from customers team members, and business partners in English and French.
  • Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Bilingual (French and English)

Mathematical Skills:

  • Ability to calculate figures and amounts such as discounts.
  • Ability to work with and calculate common technical measurements (e.g. AC/DC Volts, Hz, Amp, Ohm, air pressure, water pressure, gas pressure, measurements in English and Metric, etc.)

Reasoning Ability:

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Create a job alert for this search

Service Manager - Food Service • Montreal

Similar jobs

Category manager - Non-food

COGIR Real EstateMontreal, Montreal (administrative region), CA
Full-time

The Category Manager Non-Food will be supporting the National Procurement Director with sourcing activities and category management.This role will be responsible for executing end-to-end sourcing p... Show more

 • Promoted

Manager

Torsap Thai KitchenMontreal (administrative region), QC, CA
Full-time

We are currently seeking a dedicated and experienced Branch Manager to oversee the operations of our coffee shop.As the Branch Manager, you will be responsible for leading a team of baristas and ki... Show more

 • Promoted

District Parts & Service Manager - Bilingual

Mitsubishi Motor Sales of Canada, Inc.Montreal, Montreal (administrative region), CA
Full-time

A leading automotive company seeks a District Parts and Service Manager in Montreal.The role requires strong automotive Fixed Operations experience and mandates bilingual communication in English a... Show more

 • Promoted

Assistant Manager for Meat Department

Supermarché PALaval (administrative region), QC, CA
Full-time

Become a key player in the food retail sector as an Assistant Manager in the Meat Department.Focus on enhancing customer experience while managing department operations efficiently.In this crucial ... Show more

 • Promoted

Technical Services Manager: Functional Foods & Omega-3

Grasslands Recruitment Specialists - Canadian Ag RecruiterMontreal (administrative region), QC, CA
Full-time

A leading recruiting company in agriculture seeks a Technical Services Manager to provide support in ruminant nutrition and functional food development.This remote role requires a strong background... Show more

 • Promoted

Assistant Manager

Ontario Trillium FoundationSainte-Julienne, QC, CA
Full-time

The Assistant Manager is responsible for supporting the Manager in achieving A&W Restaurant Objectives in guest service, operating standards, marketing, and financial results through developing an ... Show more

 • Promoted

Senior National Account Manager, Foodservice Growth

Solina CanadaLaval (administrative region), QC, CA
Full-time

A leading culinary solutions company in Canada is seeking a Key Account Manager to drive strategic management and growth of major foodservice accounts across the nation.The ideal candidate will hav... Show more

 • Promoted

Service Manager

Morson EdgeMontreal (administrative region), QC, CA
Full-time

Reporting to the Director of Operations, the Service Manager is responsible for the overall leadership, coordination, and performance of the Technical Services function.The role oversees service de... Show more

 • Promoted

Category Manager (Temporary contract - 18 months)

BelMontreal (administrative region), QC, CA
Temporary

Our signature reflects Bel’s commitment to promoting healthier and more responsible food for everyone.Every day, this mission mobilizes 12,600 employees across more than 30 countries to build a sus... Show more

 • Promoted

Grill Dept Assistant Manager - Lead Service & Quality

Groupe Adonis Inc.Montreal (administrative region), QC, CA
Full-time

A retail company in Montreal is seeking an Assistant Manager to support daily operations, ensure customer satisfaction, and maintain high product quality.Responsibilities include supervising staff,... Show more

 • Promoted

Food & Beverage Terrace Manager

Montreal Marriott Chateau ChamplainMontreal
Full-time

De La Gauchetière St W, Montreal, QC H3B 4C9.Acquired by Tidan in 2018, this hotel is located in the heart of the metropolis of Montreal.The Marriott Château Champlain is a 1‑minute walk from the m... Show more

 • Promoted

Supporter Services Development Manager

Compassion CanadaMontreal (administrative region), QC, CA
Full-time

Supporter Services Development Manager.Be among the first 25 applicants.Supporter Services Development Manager.Direct message the job poster from Compassion Canada.Human Resource Management, Recrui... Show more

 • Promoted

Service Delivery Manager

SyntaxMontreal
Full-time

Location: Montreal, Quebec, CA, H3C 2M1.Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to business... Show more

 • Promoted

Service Delivery Manager - Enterprise Managed Services

Cloud PeopleMontreal
Full-time

Service Delivery Manager - Enterprise Managed Services.Montreal, hybrid with a minimum of 3 days per week onsite at the customer.This opportunity sits with a well established cloud solutions and ma... Show more

 • Promoted

Manager, District Parts and Service (Montreal)

Mitsubishi Motor Sales of Canada, Inc.Montréal, Montreal (administrative region), Canada
Full-time

Manager, District Parts and Service (Montreal).Direct message the job poster from Mitsubishi Motor Sales of Canada, Inc.Mitsubishi Motor Sales of Canada, Inc.We are committed to building an environ... Show more

 • Promoted

Service Delivery Manager

PythianMontreal (administrative region), QC, CA
Full-time

Get AI‑powered advice on this job and more exclusive features.At Pythian, we are experts in strategic database and analytics services, driving digital transformation and operational excellence.Foun... Show more

 • Promoted

Gérant de Service Alimentaire

Go RHTerrebonne, Lanaudière, CA
Full-time

Intégrez le rôle de Gérant de Service Alimentaire et reliez qualité et performance au sein de votre équipe.Assurez une gestion efficace des opérations et formez votre équipe au succès.En tant que G... Show more

 • Promoted

Regional Manager — In-Store Growth Leader

Real Fruit Bubble TeaMontreal
Full-time

Une entreprise de boissons aux fruits recherche un gérant régional passionné pour superviser les opérations des succursales à Montréal.Le candidat idéal aura plus de 5 ans d'expérience dans l'indus... Show more

 • Promoted

Senior Product Manager (Pricing and Packaging)

ThinkificMontreal (administrative region), QC, CA
Full-time

Senior Product Manager (Pricing and Packaging).We’re looking for a Senior Product Manager (Pricing & Packaging) to join Thinkific.You will own and drive the strategy, roadmap, and execution for how... Show more

 • Promoted

Retail Sales & Service Manager at ALO

ALOMontreal (administrative region), QC, CA
Full-time

Lead the Sales & Service experience as ALO’s Retail Manager, ensuring excellence in guest interactions and team performance.This role offers hands-on engagement in a supportive environment.As a vit... Show more