Talent.com
St-Amour
Service Manager - Food ServiceSt-Amour • Montreal
Les candidatures ne sont plus acceptées
Service Manager - Food Service

Service Manager - Food Service

St-Amour • Montreal
Il y a plus de 30 jours
Type de contrat
  • Permanent
Description de poste

Job description :

Member of service team responsible for managing activities and processes in a manner consistent with our philosophy, goals, and objectives. The primary responsibility of this position is to manage technical support and after sales service for Canada.

Duties and Responsibilities:

Service Process Management:

  • Manage and develop Service Agents for Canada.
  • Assist in planning and achievement of the company service team goals and objectives.
  • Locate and develop new service agents as needed to support assigned region.
  • When appropriate, dissolve existing service agent relationships that do not effectively support our company and our customers.
  • Negotiate service agreements, warranty rates, and performance objectives with new and existing service agents.
  • Provide communication back to the Service Agents on their performance to ensure they can take the appropriate action in meeting the needs of our customers.
  • Address complaints and resolve problems in a timely manner ensuring that the appropriate Service Agent is providing our client customers with professional service.
  • Approximately 40% travel is required.

Service Agent & Sales Team Development and Support:

  • Prepare and deliver technical presentations that explain products and services to Service Agents, company Sales Team, Manufacturers Reps, and Customers.
  • Perform equipment technical training to key account preferred service networks.
  • Develop Service process for assigned region to include planned maintenance programs, parts stocking requirements, installation programs, etc.
  • Train service network (authorized service agents and key account preferred network) on chain specific needs and special programs.
  • Work closely with sales team to ensure technical support needs of specific key customers are met.

Hotline Support:

  • Hotline support – when needed to back-up the company hotline team.
  • Dispatch Breakdown Service.
  • Support Installations.
  • Follow-up on dispatched service to ensure timely completion.
  • After Hours Hotline support – Service Manager performs after hours hotline support on approximately a 6-week rotation.

Warranty Administration:

  • Warranty Service Authorization.
  • Service Agent Warranty Invoice Approvals.

In-House/Field Training:

  • Registration of participants.
  • Hotel reservations made and confirmations sent to students.
  • Organize Training Materials and set-up training room.
  • Organize Morning Coffee, Snacks, Drinks and Lunch.
  • Create training certificates and ID badges.

Skills and qualifications :

Education and/or Experience:

  • Bachelor’s degree in a technical field from an accredited college or university; or equivalent combination of education and relevant experience. 3-phase power, electronics technology troubleshooting background is essential, gas fired equipment experience is a plus. Experience in the Commercial Food Equipment service industry dealing with 3rd party service networks.

Language Skills:

  • Ability to effectively communicate information and respond to questions from customers team members, and business partners in English and French.
  • Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Bilingual (French and English)

Mathematical Skills:

  • Ability to calculate figures and amounts such as discounts.
  • Ability to work with and calculate common technical measurements (e.g. AC/DC Volts, Hz, Amp, Ohm, air pressure, water pressure, gas pressure, measurements in English and Metric, etc.)

Reasoning Ability:

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Créer une alerte emploi pour cette recherche

Service Manager - Food Service • Montreal

Offres similaires

Environmental Services Account Manager – Growth & Delivery

StantecMontreal (administrative region), QC, CA
Temps plein

Une entreprise de services environnementaux recherche un gestionnaire de comptes pour développer des relations stratégiques et superviser l'exécution de projets conformes aux attentes des clients.L... Voir plus

 • Offre sponsorisée

Assistant Manager for Meat Department

Supermarché PALaval (administrative region), QC, CA
Temps plein

Become a key player in the food retail sector as an Assistant Manager in the Meat Department.Focus on enhancing customer experience while managing department operations efficiently.In this crucial ... Voir plus

 • Offre sponsorisée

Technical Services Manager: Functional Foods & Omega-3

Grasslands Recruitment Specialists - Canadian Ag RecruiterMontreal (administrative region), QC, CA
Temps plein

A leading recruiting company in agriculture seeks a Technical Services Manager to provide support in ruminant nutrition and functional food development.This remote role requires a strong background... Voir plus

 • Offre sponsorisée

Senior National Account Manager, Foodservice Growth

Solina CanadaLaval (administrative region), QC, CA
Temps plein

A leading culinary solutions company in Canada is seeking a Key Account Manager to drive strategic management and growth of major foodservice accounts across the nation.The ideal candidate will hav... Voir plus

 • Offre sponsorisée

Service Manager

Morson EdgeMontreal (administrative region), QC, CA
Temps plein

Reporting to the Director of Operations, the Service Manager is responsible for the overall leadership, coordination, and performance of the Technical Services function.The role oversees service de... Voir plus

 • Offre sponsorisée

Fast Food Restaurant Manager

Tim HortonsMontreal (administrative region), QC, CA
Temps plein

Tim Hortons is hiring an experienced.This role involves overseeing all daily restaurant operations, managing staff, and maintaining profitability.Analyze budget to boost and maintain the restaurant... Voir plus

 • Offre sponsorisée

Food & Beverage Terrace Manager

Montreal Marriott Chateau ChamplainMontreal
Temps plein

De La Gauchetière St W, Montreal, QC H3B 4C9.Acquired by Tidan in 2018, this hotel is located in the heart of the metropolis of Montreal.The Marriott Château Champlain is a 1‑minute walk from the m... Voir plus

 • Offre sponsorisée

Supporter Services Development Manager

Compassion CanadaMontreal (administrative region), QC, CA
Temps plein

Supporter Services Development Manager.Be among the first 25 applicants.Supporter Services Development Manager.Direct message the job poster from Compassion Canada.Human Resource Management, Recrui... Voir plus

 • Offre sponsorisée

Assistant Manager

WorkstreamMontreal (administrative region), QC, CA
Temps plein

Be part of a mature, fun leadership team and excel your career with A&W!.A&W takes pride in offering our employees a working environment that is based on respect and listening.Everyone's efforts an... Voir plus

 • Offre sponsorisée

Service Delivery Manager - Enterprise Managed Services

Cloud PeopleMontreal
Temps plein

Service Delivery Manager - Enterprise Managed Services.Montreal, hybrid with a minimum of 3 days per week onsite at the customer.This opportunity sits with a well established cloud solutions and ma... Voir plus

 • Offre sponsorisée

Manager, District Parts and Service (Montreal)

Mitsubishi Motor Sales of Canada, Inc.Montréal, Montreal (administrative region), Canada
Temps plein

Manager, District Parts and Service (Montreal).Direct message the job poster from Mitsubishi Motor Sales of Canada, Inc.Mitsubishi Motor Sales of Canada, Inc.We are committed to building an environ... Voir plus

 • Offre sponsorisée

Manager

Torsap Thai KitchenMontreal
Temps plein

We are currently seeking a dedicated and experienced Branch Manager to oversee the operations of our coffee shop.As the Branch Manager, you will be responsible for leading a team of baristas and ki... Voir plus

 • Offre sponsorisée

GoogleAds & Paid Social Manager

AirAdvisorMontreal (administrative region), QC, CA
Temps plein

Direct message the job poster from AirAdvisor.Join AirAdvisor – Innovate, Lead, and Make an Impact,.In your CV, please focus on results that you have achieved thanks to campaigns managed by you, id... Voir plus

 • Offre sponsorisée

Service Delivery Manager

PythianMontreal (administrative region), QC, CA
Temps plein

Get AI‑powered advice on this job and more exclusive features.At Pythian, we are experts in strategic database and analytics services, driving digital transformation and operational excellence.Foun... Voir plus

 • Offre sponsorisée

Gérant de Service Alimentaire

Go RHTerrebonne, Lanaudière, CA
Temps plein

Intégrez le rôle de Gérant de Service Alimentaire et reliez qualité et performance au sein de votre équipe.Assurez une gestion efficace des opérations et formez votre équipe au succès.En tant que G... Voir plus

 • Offre sponsorisée

Category manager - Non-food

COGIR Real EstateMontréal, Montreal (administrative region), Canada
Temps plein

The Category Manager Non-Food will be supporting the National Procurement Director with sourcing activities and category management.This role will be responsible for executing end-to-end sourcing p... Voir plus

 • Offre sponsorisée

Grill Dept Assistant Manager - Lead Service & Quality

Groupe Adonis Inc.Montreal
Temps plein

A retail company in Montreal is seeking an Assistant Manager to support daily operations, ensure customer satisfaction, and maintain high product quality.Responsibilities include supervising staff,... Voir plus

 • Offre sponsorisée

Regional Manager — In-Store Growth Leader

Real Fruit Bubble TeaMontreal
Temps plein

Une entreprise de boissons aux fruits recherche un gérant régional passionné pour superviser les opérations des succursales à Montréal.Le candidat idéal aura plus de 5 ans d'expérience dans l'indus... Voir plus

 • Offre sponsorisée

Senior Product Manager (Pricing and Packaging)

ThinkificMontreal (administrative region), QC, CA
Temps plein

Senior Product Manager (Pricing and Packaging).We’re looking for a Senior Product Manager (Pricing & Packaging) to join Thinkific.You will own and drive the strategy, roadmap, and execution for how... Voir plus

 • Offre sponsorisée

Regional Manager, Contact Center

NAPA CanadaMontreal West, QC, CA
Temps plein

Our collaborative, energetic, and friendly managers contribute to the success of our stores.At NAPA we believe that an excellent manager is distinguished by their leadership skills, open-mindedness... Voir plus