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Vail Resorts
Lead Front Desk AgentVail Resorts • Whistler, BC, CA
Lead Front Desk Agent

Lead Front Desk Agent

Vail Resorts • Whistler, BC, CA
22 hours ago
Salary
CA$24.00 hourly
Job type
  • Full-time
Job description

Job Summary:


The Front Desk Supervisor is a key leader in delivering exceptional guest service and overseeing daily front desk operations. This role ensures that every guest interaction reflects Kindred’s luxury standards and values of kindness, professionalism, and connection. The Supervisor provides mentorship to team members, resolves guest concerns with care, and collaborates across departments to ensure seamless operations

Job Specifications:

  • Starting Wage: $24.00/hr - $32.00/hr

  • Employment Type: Year Round

  • Shift Type: Full Time hours available

  • Minimum Age: At least 18 years of age

  • Housing Availability: Yes

Job Responsibilities:

  • Greet and check in guests and condo owners with warmth, professionalism, and efficiency
  • Process check-outs, ensuring accurate billing and payment collection
  • Answer front desk and call center phones promptly and courteously
  • Provide guests with detailed information about Kindred Resort, Keystone, and surrounding areas
  • Assist condo owners with reservations and service needs
  • Resolve guest concerns and billing discrepancies with empathy and attention to detail
  • Supervise daily front desk operations, ensuring adherence to luxury service standards
  • Train and mentor new and existing front desk agents on procedures and guest service excellence
  • Monitor and manage the property management system to ensure accurate guest records and service tracking
  • Coordinate with Housekeeping, Maintenance, and other departments regarding room status, guest requests, and early arrivals or departures
  • Act as Manager on Duty when needed, supporting escalated guest issues and operational decisions
  • Conduct site tours of guest rooms and resort facilities as requested
  • Support the execution of the upgrade program and train staff on upselling opportunities
  • Maintain a professional appearance and demeanor at all times
  • Drive the guest courtesy vehicle as needed
  • Assist with ancillary operations such as stocking the gift shop or supporting lodging operations
  • Handle confidential guest information with integrity and discretion
  • Attend training and development sessions as required
  • Collaborate with departments including Owner Relations, HOA Management, IT, Sales, and more to ensure seamless guest experiences
  • Perform other duties and special projects as assigned

Job Requirements:

  • High School education or equivalent
  • Extensive phone and computer skills with data entry experience
  • Basic reading, spelling, and math skills
  • Ability to converse clearly and comfortably with many different types of people in English
  • Ability to work with guests using good social manners, diplomacy, and tact
  • Valid US Driver’s License, Clean driving record and must be able to pass a Vail MVR
  • Ability to work well under pressure
  • Previous hotel/hospitality experience required

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

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Lead Front Desk Agent • Whistler, BC, CA

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