Lead
Arc’teryx groupWhistler, BC, CAAs a key member of the store leadership team, you will be working alongside the Assistant and Store Manager, leading a talented group of Product Guides and facilitating the guest experience.You are... Voir plus
Lead Front Desk AgentVail Resorts • Whistler, BC, CA
Les candidatures ne sont plus acceptées
Lead Front Desk Agent
Vail Resorts • Whistler, BC, CA
Il y a plus de 30 jours
Salaire
24,00 $CA par heure
Type de contrat
- Temps plein
Description de poste
Job Summary:
The Front Desk Supervisor is a key leader in delivering exceptional guest service and overseeing daily front desk operations. This role ensures that every guest interaction reflects Kindred’s luxury standards and values of kindness, professionalism, and connection. The Supervisor provides mentorship to team members, resolves guest concerns with care, and collaborates across departments to ensure seamless operations
Job Specifications:
-
Starting Wage: $24.00/hr - $32.00/hr
-
Employment Type: Year Round
-
Shift Type: Full Time hours available
-
Minimum Age: At least 18 years of age
-
Housing Availability: Yes
Job Responsibilities:
- Greet and check in guests and condo owners with warmth, professionalism, and efficiency
- Process check-outs, ensuring accurate billing and payment collection
- Answer front desk and call center phones promptly and courteously
- Provide guests with detailed information about Kindred Resort, Keystone, and surrounding areas
- Assist condo owners with reservations and service needs
- Resolve guest concerns and billing discrepancies with empathy and attention to detail
- Supervise daily front desk operations, ensuring adherence to luxury service standards
- Train and mentor new and existing front desk agents on procedures and guest service excellence
- Monitor and manage the property management system to ensure accurate guest records and service tracking
- Coordinate with Housekeeping, Maintenance, and other departments regarding room status, guest requests, and early arrivals or departures
- Act as Manager on Duty when needed, supporting escalated guest issues and operational decisions
- Conduct site tours of guest rooms and resort facilities as requested
- Support the execution of the upgrade program and train staff on upselling opportunities
- Maintain a professional appearance and demeanor at all times
- Drive the guest courtesy vehicle as needed
- Assist with ancillary operations such as stocking the gift shop or supporting lodging operations
- Handle confidential guest information with integrity and discretion
- Attend training and development sessions as required
- Collaborate with departments including Owner Relations, HOA Management, IT, Sales, and more to ensure seamless guest experiences
- Perform other duties and special projects as assigned
Job Requirements:
- High School education or equivalent
- Extensive phone and computer skills with data entry experience
- Basic reading, spelling, and math skills
- Ability to converse clearly and comfortably with many different types of people in English
- Ability to work with guests using good social manners, diplomacy, and tact
- Valid US Driver’s License, Clean driving record and must be able to pass a Vail MVR
- Ability to work well under pressure
- Previous hotel/hospitality experience required
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
Créer une alerte emploi pour cette recherche
Lead Front Desk Agent • Whistler, BC, CA
Offres similaires
Lead
Arc'teryx EquipmentWhistler, BC, CAYour Opportunity at ARC’TERYX:.As a key member of the store leadership team, you will be working alongside the Assistant and Store Manager, leading a talented group of Product Guides and facilitati... Voir plus
Hotel Event Sales Director: Lead High-End Experiences
Encore CanadaWhistler, BC, CAA leading hospitality company located in Whistler, British Columbia, is seeking a Sales Director to lead their sales team in delivering exceptional event experiences.The ideal candidate should have... Voir plus
Telecom Systems Lead
Woodfibre LNGSquamish, Squamish-Lillooet Regional District, CAThe Woodfibre LNG Project is located approximately 7 km west-southwest of Squamish, British Columbia.It involves the construction and operation of a liquefied natural gas (LNG) export facility on t... Voir plus
Guest Services Agent
Pan-Pacific-Whistler-Whistler Village, BC, CACreate memorable experiences in Whistler! As a Guest Services Agent at Pan Pacific Whistler, you’ll be at the heart of our guests’ experience - from their first interaction before arrival to their ... Voir plus
Sales Clerk - Front Shop
Rexall Pharmacy Group Ltd.Whistler, BC, CAAt Rexall, we are community difference makers.We are leaders in health and wellness and a talent destination for over 7000+ Rexall team members.Together, we are defining better health through innov... Voir plus
Front Desk Agent
Bridgemans ServicesSquamish, BC, CAOn MV Isabelle X/ Saga-Company Vessels alongside Squamish, BC.Bridgemans Crew Management Ltd.Yukon St, Vancouver, BC V5Y 0H2.Vessel Protection and Indemnity Insurance.Bridgemans Services Group LP (... Voir plus
Join Roots as a Team Lead
RootsWhistler, BC, CAJoin Roots, a proudly Canadian lifestyle brand, as a Team Lead.Foster a culture of teamwork and excellence while driving store operations and customer satisfaction.In this important position, you w... Voir plus
Community Recreation Front Desk Specialist
District of SquamishSquamish, Squamish-Lillooet Regional District, CAA local government is seeking a Recreation Facility Clerk for multiple positions in Squamish.The role involves reception, cashiering, and administrative duties at various recreation facilities.Cand... Voir plus
Retail Store Lead with Arc'teryx
Arc'teryx EquipmentWhistler, BC, CAJoin Arc'teryx as a Store Lead, where your leadership fosters outstanding guest experiences and team development.Your outdoor obsession becomes a bridge for community engagement and excellence.As a... Voir plus
Survey Taker: Earn up to $25 per survey (Remote)
Earn HausSquamish, BC, CALooking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Voir plus
Leadership Role: Guest Experience Manager
Earls Kitchen + BarWhistler, BC, CABecome a vital part of Earls' team as a Guest Experience Manager.Focus on creating exceptional dining experiences and fostering loyalty at our expanding locations in Canada.This position emphasizes... Voir plus
Global OEM Sales Lead for Cycling Manufacturers
OneUp ComponentsSquamish, Squamish-Lillooet Regional District, CAA leading cycling components manufacturer located in Squamish seeks an OEM Sales Specialist responsible for managing global OEM partnerships.The role involves building relationships with manufactur... Voir plus
Earn Cash From Taking Surveys Online
Earn HausSquamish, BC, CALooking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Voir plus
IT Admin Co-Op
OxySquamish, Squamish-Lillooet Regional District, CALeading the commercialization of ground‑breaking technology that captures CO₂ directly from air is challenging and exhilarating.As a member of the CE team, you’ll be surrounded by smart, adventurou... Voir plus
Beauty Advisor
London DrugsSquamish, Squamish-Lillooet Regional District, CAIs your interest in beauty and health more than “skin deep”? Do your friends and family members ask you for cosmetics advice? Are you up-to-date with the latest beauty trends and products? Do you l... Voir plus
Digital Buyer | Agency | Whistler or Vancouver | $60-75k + Benefits
White BayWhistler, BC, CAA growing and well-established media planning and buying agency is recognised for delivering thoughtful, performance-driven digital campaigns for a diverse mix of brands.Known for its collaborative... Voir plus
Complete Online Surveys For Cash (Up to $25/per)
Earn HausSquamish, BC, CALooking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Voir plus
Deli Manager with Customer Focus
Loblaw Companies LimitedArea D (Elaho/Garibaldi), BC, CATake charge as a Deli Manager, bringing your customer-first approach to a successful team.Your leadership will ensure both customer satisfaction and significant sales growth at our deli.We are look... Voir plus
Full-Time Hotel Room Attendant Position
BRIGHTER STAFFING AGENCYWhistler, BC, CAElevate guest experiences as a full-time Hotel Room Attendant with Brighter Staffing Agency.This role prioritizes cleanliness and responsive customer service.Brighter Staffing Agency is hiring a Ho... Voir plus