Installation Operations Lead

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Organization: AFTI WatchDog

Role: Installation Operations Lead

Location: Calgary, AB, Hybrid work environment

Address: 6023 5th Street SE, Calgary, AB

Website: https://aftiwatchdog.com

CultureSmith is excited to partner with AFTI WatchDog in the search for a new Installation Operations Lead

This is an opportunity to play a critical role in a growing organization where customer success depends on operational excellence.

You'll have the ability to shape installation processes, build strong customer relationships, and make a direct impact on how customers experience and realize value from our technology.

About AFTI WatchDog

WatchDog is North America's leading virtual wellsite software, SaaS, and hardware solution for oil and gas operators. Deployed on more than 20,000 wells and trusted by many of the largest producers in Canada and the United States, WatchDog helps operators maximize production, reduce lifting costs, prevent equipment failure, lower environmental risk, and improve field efficiency.

Our hardware-enabled SaaS platform replaces routine site visits with real-time remote monitoring, operational intelligence, and actionable field data — helping producers optimize where operators spend their time and attention. Our mission is simple: improving human efficiency for modern operators in oil & gas.

What we deliver across North America

• Intelligent surveillance of wells, facilities, and field infrastructure
• Operational intelligence and analytics that turn field data into actionable information
• Environmental monitoring and leak detection
• Runtime optimization and failure prevention
• Reduced manual site visits, drive time, and operator workload

About the Role

The Installation Operations Lead handles ensuring customers successfully deploy and activate their WatchDog systems. This role serves as the bridge between product delivery and customer adoption, coordinating people, plans, resources, training, and communication to ensure installations are completed correctly, on time, and producing reliable data.

This is not simply an installation or administrative role. It is an ownership role focused on creating clarity, driving accountability, removing obstacles, and ensuring every customer deployment reaches operational readiness.

You will work closely with customers, installers, contractors, sales, support, logistics, and product teams to keep deployments moving forward and deliver a best-in-class customer experience.

*Candidates should be comfortable working in industrial and oil & gas environments, including occasional visits to active field locations across North America.*

What You'll Do

Customer Onboarding & Installation Planning

• Lead post-sale customer kickoff meetings and establish installation expectations.
• Confirm deployment scope, timelines, installation requirements, and key stakeholders.
• Identify the customer's installation lead and establish clear ownership.
• Develop installation plans with milestones, responsibilities, dependencies, and target dates.

Installation Coordination & Readiness

• Ensure customers have the tools, resources, site access, and personnel required for installation.
• Assess installation readiness and proactively identify potential risks or delays.
• Coordinate internal resources and external contractors when additional support is required.
• Maintain visibility across multiple active deployments simultaneously.

Training & Customer Enablement

• Deliver or coordinate installation training for customers and installers.
• Ensure participants understand installation procedures, documentation, and support resources.
• Adapt training to varying levels of technical experience and field environments.
• Gather feedback and recommend improvements to installation processes and materials.

Communication & Project Management

• Serve as the primary point of contact throughout the installation process.
• Provide proactive updates and maintain clear communication with customers and internal stakeholders.
• Track milestones, monitor progress, and manage installation schedules.
• Escalate risks and develop practical solutions when projects encounter delays or obstacles.

Installation Quality & Activation

• Support installation activities as required.
• Verify installations meet quality standards and operational requirements.
• Confirm devices are activated, communicating properly, and transmitting accurate data.
• Coordinate resolution of any installation or activation issues.

Documentation & Process Excellence

• Maintain accurate deployment records and status updates within HubSpot.
• Document customer interactions, commitments, blockers, and next steps.
• Support continuous improvement initiatives by identifying recurring challenges and opportunities for process enhancement.

Installer Network Development

• Build and maintain relationships with trusted third-party installation partners.
• Assist with contractor onboarding, training, and qualification.
• Expand installer coverage to support customer deployments across various geographic regions.

How Success Is Measured

• Installations are completed on schedule and with minimal customer friction.
• Customers clearly understand their responsibilities and next steps.
• Deployment plans, timelines, and ownership are well documented.
• Installation issues are identified early and resolved quickly.
• Devices are activated successfully and producing reliable operational data.
• Internal teams have clear visibility into deployment status and progress.

What We're Looking For

Required Experience & Skills

• Experience coordinating projects, deployments, field operations, or customer implementations.
• Exceptional organizational and project management skills.
• Strong customer-facing communication and relationship-building abilities.
• Ability to manage multiple priorities and timelines simultaneously.
• Proven ability to work independently and drive outcomes without direct authority.
• Strong problem-solving and decision-making capabilities.
• High attention to detail and commitment to follow-through.

Preferred Experience

• Experience working with industrial technology, field services, operations, construction, utilities, energy, or technical products.
• Familiarity with CRM systems such as HubSpot.
• Experience coordinating contractors, trades, or field-service providers.
• Mechanical aptitude and basic understanding of electrical systems.
• Experience in oil & gas, industrial operations, instrumentation, automation, or remote-site environments is considered an asset.

The Ideal Candidate

• You are someone who naturally creates clarity and momentum.
• You don't wait to be told what needs attention—you identify priorities, communicate proactively, and keep projects moving forward.
• You are comfortable balancing customer expectations, operational realities, and competing timelines while maintaining a high level of professionalism and accountability.

Most importantly, you take ownership and pride in delivering successful outcomes for customers.

Why WatchDog

This is an opportunity to play a critical role in a growing organization where customer success depends on operational excellence.

You'll have the ability to shape installation processes, build strong customer relationships, and make a direct impact on how customers experience and realize value from our technology.

Our values

• Trust and candour

• A culture of innovation

• An attitude of abundance

• Enthusiasm

How to Apply

Watchdog is proud to partner with CultureSmith on this search. Send your resume and a brief note about the experiences you're most proud of to: tony@culturesmith.ca

You might be the next member of the WatchDog pack.

AFTI WatchDog is an equal opportunity employer. We welcome All qualified applicants to apply.