UX and Service Designer

Number 41 Media – User Experience and Service Designer

Who are we?

Number 41 Media is a team of user-focused researchers, designers, and technologists motivated by a shared passion for creating beautiful and functional digital platforms and services. We are a local consultancy with offices in Victoria and Vancouver, B.C., specializing in service and UX design for provincial public sector organizations. Our work directly impacts citizens by improving access to essential services, modernizing digital platforms, and fostering meaningful connections between governments and the communities they serve. At Number 41, we constantly question how things currently work, imagine how they could be improved, and uncover what people actually need to get things done. Whether it’s a service, a website, or a software project, we approach our work with one overarching question in mind: how can this be better? If you have the answers, we’d love for you to join us.

Being a User Experience and Service Designer at Number 41 Media

As a User Experience and Service Designer, you will be at the forefront of designing human-centered experiences that drive meaningful impact. You will collaborate with clients, stakeholders, and cross-functional teams to research, design, and refine digital services and experiences that are intuitive, accessible, and aligned with user needs. This role is perfect for someone who is passionate about solving complex problems through thoughtful design and has a deep understanding of both UX and service design principles.

Responsibilities

User Research & Insights

• Conduct user research through interviews, workshops, surveys, and usability testing.
• Analyze qualitative and quantitative data to uncover insights about user needs, behaviors, and pain points.
• Synthesize research findings into personas, journey maps, and service blueprints to guide design decisions.

Experience & Service Design

• Design intuitive user experiences for digital products and services, ensuring accessibility and usability.
• Develop wireframes, prototypes, and interaction flows that align with user needs and business goals.
• Create and refine service blueprints that define interactions across digital and non-digital touchpoints.
• Identify pain points in existing services and propose improvements that enhance efficiency and effectiveness.

Collaboration & Facilitation

• Work closely with clients, stakeholders, developers, and other designers to co-create solutions.
• Facilitate design workshops and collaborative sessions to generate ideas and align teams.
• Present research findings, design concepts, and recommendations to both internal teams and clients.

Testing & Iteration

• Plan and conduct usability testing to validate design decisions and iterate based on feedback.
• Apply an iterative, test-and-learn approach to refine and improve services over time.
• Ensure continuous alignment with business objectives and user needs throughout the design process.

Strategy & Thought Leadership

• Advocate for user-centered design principles within the organization and with clients.
• Stay up to date on emerging trends in UX, service design, and digital transformation.
• Contribute to the development of best practices, methodologies, and design systems.

Core Competencies

User-Centered Design & Research

• Strong understanding of human-centered design methodologies and UX best practices.
• Ability to translate research insights into actionable design recommendations.
• Experience creating wireframes, prototypes, and journey maps.

Service Design Thinking

• Ability to map and analyze service ecosystems and user journeys.
• Experience designing for both digital and non-digital interactions.
• Familiarity with service blueprinting and systems thinking.

Communication & Facilitation

• Strong ability to communicate complex ideas in a clear and compelling way.
• Experience facilitating workshops and collaborative design sessions.
• Ability to engage and align diverse stakeholders around design solutions.

Problem Solving & Critical Thinking

• Passion for tackling complex challenges and designing elegant solutions.
• Ability to work within constraints while finding innovative opportunities for improvement.
• Proactive approach to identifying gaps and optimizing experiences.

Collaboration & Adaptability

• Comfort working in cross-functional teams and adapting to different project needs.
• Ability to balance multiple projects and shift priorities as needed.
• Enthusiasm for working in a fast-paced, evolving environment.

Qualifications

• Bachelor's degree in design, human-computer interaction, service design, or a related field, or equivalent experience.
• 3+ years of experience in UX design, service design, or a related role.
• Proficiency in design and prototyping tools (e.g., Figma, Sketch, Adobe XD, Miro, etc.).
• Experience conducting user research and usability testing.
• Familiarity with Agile and iterative development processes.
• Understanding of accessibility standards (e.g., WCAG) and inclusive design practices.
• Experience working with public sector organizations is a plus.

Benefits

• Competitive salary
• Extended health care
• Dental care
• Vision care
• Paid time off
• Hybrid work model allowing work from home or from one of our offices
• Casual dress
• Professional development opportunities
• Collaborative and innovative work environment

If you are passionate about crafting exceptional user experiences and reimagining services for the better, we encourage you to apply. Join us in shaping the future of digital services and making a real impact in people’s lives.

Job Types: Permanent, Full-time Schedule: 8-hour shift, Monday to Friday

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