Technology Support Specialist

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Edmonton AB Full-Time Permanent

Are you passionate about construction technology surveying machine control systems and helping customers succeed Finning Canada is looking for a SITECH Technology Support Advisor to become a trusted technical expert supporting industry-leading SITECH Trimble and Caterpillar technology solutions.

In this customer-facing role youll combine your technical expertise with training problem-solving and consulting to help construction mining and engineering customers maximize productivity through innovative technology. If you thrive on solving complex challenges enjoy working directly with customers and want to make a real impact in the field wed love to hear from you.

This position involves a blend of field-based customer support travel and remote work. Approximately 50% of the role requires travel within the assigned region primarily for customer visits that can typically be completed within the same day. An additional 25% of the role involves travel outside the region which may require overnight hotel stays. The remaining 25% is dedicated to remote customer support administration and completing required documentation and paperwork. As regular travel is an essential component of this position candidates must possess a valid drivers license and maintain a current clean driving record.

Job Description:

What Youll Do

Deliver Exceptional Customer Support

• Provide expert technical support for SITECH and Caterpillar technology products and solutions.

• Respond to customer inquiries via phone remote support and onsite visits in a timely and professional manner.

• Diagnose troubleshoot and resolve software hardware and system issues to minimize customer downtime.

• Recommend corrective actions and practical solutions that help customers maximize productivity.

• Document support cases solutions and customer interactions using company systems.

• Coordinate with internal service teams and escalate complex technical issues when required.

Lead Customer Training & Technology Adoption

• Identify customer learning needs and deliver tailored training programs.

• Support implementation and deployment of new technology solutions at customer sites.

• Conduct hands-on training for operators surveyors project managers and other end users.

• Mentor colleagues and provide product and process training to internal team members.

• Continuously expand product knowledge and maintain expertise across a rapidly evolving technology portfolio.

Support Sales & Customer Success

• Partner with Technology Sales Representatives to understand customer challenges and business objectives.

• Conduct product demonstrations showcasing technology capabilities and return on investment.

• Help customers identify solutions that improve efficiency accuracy and operational performance.

Manage Technology Assets

• Maintain accurate inventory records for demonstration equipment rental units tooling and technology assets.

• Track equipment loaned or rented to customers and ensure proper inventory controls.

Build Strong Relationships

• Develop trusted relationships with customers suppliers and internal stakeholders.

• Contribute to high customer satisfaction through responsive service and a solutions-focused approach.

• Provide valuable feedback on product performance failure trends and serviceability improvements.

What Were Looking For:

5 years of experience in surveying civil construction mining operations engineering or a related field

Diploma or certification in Civil Engineering Geomatics or related discipline preferred (equivalent experience considered)

Strong understanding of surveying principles construction workflows machine control and technology deployment

Experience with:

• SITECH and Caterpillar technology solutions

• Trimble Business Center

• VisionLink

• Trimble UTS and advanced survey products

• CAT Grade Control and machine control technologies

• GPS/GNSS systems and applications

Strong communication presentation and customer engagement skills

Experience delivering customer training and technology demonstrations

Ability to work independently manage priorities and thrive in a fast-paced environment

Nice-to-Have Experience

• Heavy equipment knowledge (Dozers Graders Excavators)

• AutoCAD Civil 3D Trimble Business Center or other civil engineering software

Why Finning

At Finning youll work with cutting-edge technologies that are transforming the construction mining and infrastructure industries. Youll join a team that values innovation collaboration and continuous learning while providing opportunities to grow your technical expertise and career.

Ready to help customers build smarter safer and more productive job sites Apply today.

At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1