Work towards minimizing equipment downtime and maintain production requirements as scheduled
Send technical analysis to the customers and provide the customer with recommended service and repair options
Based on the technical audit of the machine and analysis report the TSR will make recommendations to the customer on what components will need to be replaced
Must develop and maintain open lines of communication with all supportive internal and external departments
Ensure analysis maintenance and repair recommendations are provided to appropriate groups in a timely manner
Rapid escalation to the appropriate individuals and/ or groups of any machine down situations
Accountable for building and maintaining a reporting database of all equipment technical issues
Technical support for commercial and operations team to provide value based insights in support of customer objectives
Part of a dynamic and supportive team structure thats responsible for aiding in repair execution effectiveness and establishment of best practices recommendations
Qualifications:
Journeyperson Red Seal Heavy Equipment Technician with mechanical experience/aptitude
Minimum 5 years experience in a customer service role
Strong communication skills including verbal and written
Strong organizational problem solving and time management skills
Highly flexible with solid interpersonal skills that allow one to work effectively in a diverse working environment
A high attention to detail
Ability to work well under pressure
Self-starter and ability to work in a team environment as well as independently
Valid drivers abstract
Strong experience and technical background with Caterpillar Mining products
Drivers Abstract: This offer is contingent on a satisfactory review of your drivers abstract. This can be obtained at any local registry branch and the cost of this document will be your responsibility. You are required to maintain a valid drivers license at all times and agree to provide an annual drivers abstract. If at any time your drivers license is revoked or restricted you are required to immediately inform the Company
At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter.
Required Experience:
Unclear Seniority
Technical Service Representative Mildred Lake • Fort McMurray, Alberta, Canada
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