Human Resources Generalist

JOB DESCRIPTION

Job Title: HR Generalist

Reports to: Sr. HRBP – Western Region

Job Summary

The HR Generalist (HRG) is responsible for providing HR support and services to managers and employees. The HRG acts as a key point of contact for employee relations, coaching, training, and supporting key HR processes.

Essential Duties and Responsibilities

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Coaching Managers and Their Teams

• Providing day-to-day coaching to help managers get the best from their employees
• Giving feedback on leadership style and change management
• Offering coaching on career development, performance improvement, and navigating company policies to help employees maximize their potential and maintain a positive work environment

Employee Relations

• Coaching managers to address conflicts and build/execute resolution plans
• Investigating employee complaints/grievances and developing recovery plans
• Actively managing and educating the progressive discipline program

Talent Planning

• Supporting hiring decisions with talent acquisition processes to ensure strong new talent and providing guidance on compensation, equity, and workforce planning
• Coaching managers on career paths and development plans for their top performers
• Actively partnering with managers to identify underperforming employees and develop strategies for improvement
• Supporting annual performance and potential review processes

Data & Analytics

• Leveraging people analytics and reporting techniques to understand people management indicators
• Using data to identify solutions to complex people problems

Policy and Procedures

• Translating HR policies and procedures to meet business needs
• Executing HR processes locally with a standardized approach

Training Content Delivery

• Providing management and employee training
• Supporting annual HR processes such as performance reviews and calibrations

Employee Well-Being

• Supporting the social and psychological well-being of employees
• Helping to deliver programs and initiatives related to employee well-being

Miscellaneous

• Representing the assigned client group in various forums and discussions while serving as the HR liaison in client management meetings
• Championing and participating in ad hoc HR projects at a regional level
• Undertaking other duties as assigned based on organizational needs and priorities

Skills

The requirements listed below are representative of the acquired skills required.

Business Acumen

• Develop HR policies and procedures in line with organizational objectives and goals
• Identify and interpret external business trends and best practices and apply them in day-to-day operations
• Keep internal customers in mind while devising strategies to enhance customer satisfaction while personalizing their experience

Data Literacy

• Ability to use HR metrics, KPIs, scorecards, and dashboards to make informed decisions
• Focused on creating business value by effectively using data

People Advocacy

• A culture and workplace champion
• Providing mentorship and support while helping resolve a variety of issues
• Developing an inclusive organizational culture aligned with employees’ values and morals

Risk Management

• Assessing potential risks and working to manage and eliminate them
• Managing risks related to improper employee management, inefficient recruitment practices, and illicit employee behavior to reduce operational costs and enhance the employer brand

Employment Law Management

• Strong technical grasp of employment laws and labor regulations in both Canada and the US
• Maintaining company labor policies, procedures, and programs and making informed decisions

Workplace Optimization

• Identifying and understanding employee needs at the workplace
• Building a strong digital employee experience and analyzing staffing needs
• Supporting the development of workplaces that boost efficiency and productivity while optimizing costs

Competencies

The requirements listed below are competencies required to perform the job successfully.

• Communication (active listening and verbal communication)
• Interpersonal skills
• Conflict management
• Teamwork
• Accountability
• Collaboration
• Agility
• Decisiveness
• Resilience
• Ability to work independently and in a team environment

Education, Certifications, and Experience (Required)

• Bachelor’s degree in Human Resources, Business, or a related field
• 5 years of experience as an HR Generalist or in a similar HR role
• Experience working with both US and Canadian clients
• Language: English required; Spanish is a nice-to-have, not required
• Proficient in HR policies, practices, and employment laws