Department: Customer Experience
Location: Vancouver, BC / Ontario - In Office
Job Type: Full-time
Salary: $45,000-$47,000 per year
The Team:
JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With our retail stores expanding and evolving all throughout Canada, The Group is continuously finding and developing talent that adds to the inclusive and diverse work culture. JD continuously and successfully sets the global standard for retail experience best through the unique delivery of the world’s most authentic brands to the market. Our commitment to showcasing brands in a premium environment and stores remain a key part of the JD strategy.
The Role:
We are looking for a Bilingual Customer Experience Representatives to join our Vancouver HQ team! Our Customer Experience Representatives will develop a best-in-class online experience for our all customers. You will also be taking an analytical approach in funneling orders in order to optimize customer satisfaction and retention rates. Most importantly, you will ensure exceptional customer service support to our customers assist them with any inquires or concerns they may have.
Duties/Responsibilities:
Skills/Experience/Knowledge needed:
THE PERKS
Bilingual Customer Experience Representative • Vancouver, BC, Canada
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