Talent.com
Digital
Account Director / Client Services & Delivery LeadDigital • Toronto, ON, CA
Account Director / Client Services & Delivery Lead

Account Director / Client Services & Delivery Lead

Digital • Toronto, ON, CA
30+ days ago
Job type
  • Full-time
  • Remote
  • Quick Apply
Job description


We're looking for an experienced Account Director / Client Services & Delivery Lead who thrives in a fast-moving agency environment.

You'll serve as the primary strategic partner to key clients while leading delivery across multiple accounts, ensuring projects are properly scoped, executed efficiently, and delivered to the highest standards. This role combines client leadership, delivery management, operational excellence, and commercial growth.

Requirements

Responsibilities

  • Own executive-level client relationships and serve as the primary strategic advisor.
  • Lead delivery across multiple retainer accounts from planning through execution.
  • Coordinate multidisciplinary teams across Digital Marketing, SEO, Paid Media, Web Development, Design, Email & CRM.
  • Manage project scope, priorities, timelines, budgets, and resource allocation.
  • Improve internal processes and operational workflows.
  • Ensure consistent quality across all client deliverables.
  • Identify account growth opportunities and contribute to client retention.
  • Partner directly with agency leadership to scale operations.

Requirements

  • At least 5–10+ years in a digital marketing, advertising, or creative agency.
  • Proven experience managing enterprise or mid-market client accounts.
  • Experience leading cross-functional digital teams.
  • Strong project and delivery management skills.
  • Excellent stakeholder management and executive communication.
  • Comfortable discussing SEO, Paid Media, Content Marketing, Web Development, Email Marketing and Analytics.
  • Experience with Asana, ClickUp, Monday.com, Jira or similar PM platforms.
  • Ability to work during US Central Time business hours.
Create a job alert for this search

Account Director / Client Services & Delivery Lead • Toronto, ON, CA

Similar jobs

Manager – Client Services & Delivery (Strong P&C Insurance)

ValueMomentumToronto, ON, CA
Full-time

Manager – Client Services & Delivery.Guidewire implementations and P&C insurance projects.PolicyCenter, ClaimCenter, and BillingCenter.Collaborate with stakeholders to.IT delivery / project managem... Show more

 • Promoted

Director, Client Solutions - $155,000 - $210,000 A Year

Alloy.AiNorth York, Canada
Full-time

Director of Client Solutions to oversee client success managers.Drive customer value, manage executive relationships, and ensure team success in a fast-growing SaaS startup. Show more

 • Promoted

Director, Client Solutions & Growth Strategy - $155,000 - $210,000 A Year

Menlo VenturesNorth York, Canada
Full-time

Oversees customer success and product adoption.Focuses on strategic planning and team leadership. Show more

 • Promoted

Account Director

The Turn LabToronto, Ontario, Canada
Full-time

Location: Toronto (Hybrid; 3 days on-site/week) Experience Level: 10+ years in marketing/advertising (agency experience required) Start Date: June.About the Role The Turn Lab is looking for a seaso... Show more

 • Promoted

Partner Delivery Success Lead, IAM Solutions

OktaToronto, Ontario, Canada
Full-time

A leading identity management company in Canada is looking for a Senior Delivery Success Manager.This role involves developing delivery capabilities with partners to ensure high-quality implementat... Show more

 • Promoted

Client Director - C$130,000 - C$150,000 A Year

ArctiqToronto County, Canada
Full-time

Drives sales and profitability for IT solutions, manages client relationships, and identifies new market opportunities. Show more

 • Promoted

Account Director - Consultative Sales

Sales Talent Inc.Toronto, Ontario, Canada
Full-time

Drive substantial sales growth as an Account Director for a leading IT services company in Toronto, focusing on consultative selling within the Microsoft ecosystem.This role is critical for acquiri... Show more

 • Promoted

Senior Account Strategist — Remote Client Delivery Leader

ProperExpressionToronto, ON, CA
Remote
Full-time

A growth marketing agency is seeking a Senior Account Strategist to spearhead client delivery in a fully remote environment.The role involves leading account teams, managing client relationships, a... Show more

 • Promoted

OOH Client Services Director: Growth & Strategy

Talon Outdoor LtdToronto, ON, CA
Full-time

A leading outdoor advertising firm in Canada is seeking an Associate Director to lead their media planning and buying team.You will be responsible for fostering client relationships, managing budge... Show more

 • Promoted

Director-Track Consulting Lead: Executive Client Delivery

Insight GlobalToronto, Ontario, Canada
Full-time

A prominent consulting firm located in Toronto, Canada is seeking a Senior Consulting Manager (Director Track) to oversee major client engagements and relationships.This role is for a top-performin... Show more

 • Promoted

Digital Delivery Lead: Client-Focused & Impact-Driven

NascentToronto, Ontario, Canada
Full-time

A digital product development firm based in Toronto is seeking a Project Manager who excels at managing projects and fostering strong client relationships.You will ensure effective team collaborati... Show more

 • Promoted

Transitions Relationship Manager — Lead Client Experience

CI FinancialToronto, Ontario, Canada
Full-time

A leading financial services firm in Toronto is seeking a Relationship Manager, Transitions.This role involves managing a team to ensure seamless transitions for advisors and providing essential su... Show more

 • Promoted

Lead Technical PM: Drive Delivery & Client Success

Stacktics Inc.Toronto, ON, CA
Full-time

A leading technology firm in Toronto is seeking a Technical Project Manager to oversee IT projects from initiation to completion.You will ensure adherence to project objectives and timelines while ... Show more

 • Promoted

Remote MSP Delivery Director — Lead High-Impact IT Ops

S3 Technologies Inc.Toronto, ON, CA
Remote
Full-time

A renowned IT services provider in Montreal seeks a Director of Managed Services Delivery to oversee the performance of managed IT services.This pivotal role involves supervising technical support ... Show more

 • Promoted

Director for Global Client Onboarding

ScotiabankToronto
Full-time

As the Director for Global Client Onboarding, lead initiatives focused on KYC and AML compliance across Global Banking & Markets from Toronto, Canada.Elevate onboarding standards through process in... Show more

 • Promoted

Account Director

Publicis Groupe Holdings B.VToronto, Ontario, Canada
Full-time

MSL is a modern communications agency built on.We’re proud to be one of Canada’s leading PR and social agencies - recognized with Sabre Awards and Canadian PR Agency of the Year honours - but what ... Show more

 • Promoted

AI-Driven Delivery Lead for 20+ Client Projects

Tempo (YC S23)Toronto, Ontario, Canada
Full-time

A dynamic AI-driven company in Toronto is looking for a Product Delivery Manager to oversee delivery across multiple client projects.The role requires strong organizational skills and the ability t... Show more

 • Promoted

Group Account Director: Senior Client Lead & ROI Strategist

ZenithToronto
Full-time

A leading marketing agency in Toronto is seeking a Group Account Director to oversee a diverse portfolio of brands.The ideal candidate will have over 10 years of experience in client management and... Show more

 • Promoted

Account Director for Growth & Client Success (Remote)

App Growth NetworkToronto, ON, CA
Remote
Full-time

A mobile app marketing agency in Metro Vancouver is seeking an experienced Account Director to oversee VIP client projects and identify growth opportunities.The role involves advising clients on ma... Show more

 • Promoted

Account Director

MSL (Global)Toronto, Ontario, Canada
Full-time

MSL is a global public relations firm focused on building influence that delivers meaningful impact for business and society.We bring together strategists, storytellers, and creators to help brands... Show more