Talent.com
Randstad Canada
Workforce Planning AnalystRandstad Canada • toronto, Manitoba, CA
Workforce Planning Analyst

Workforce Planning Analyst

Randstad Canada • toronto, Manitoba, CA
10 days ago
Job type
  • Temporary
  • Quick Apply
Job description
Our client, a prominent enterprise organization, is looking for a Workforce Management Analyst (2-Month Contract)
-Ready to jump into a fast-paced role where your Genesys Cloud expertise can shine?

We are looking for a sharp, detail-oriented Workforce Management Analyst for a high-impact, 2-month sprint (August to October 9). If you love solving the puzzle of schedules, optimizing intraday performance, and ensuring a seamless operation, we want to hear from you!

Location:
Strong preference for candidates located in:

Toronto

Winnipeg

Calgary

Advantages

Flexible Hybrid Model: enjoy a balanced 2-day hybrid schedule

Collaborative Team Environment

Responsibilities
As our WFM Analyst, you’ll be the heartbeat of our daily operations, ensuring the right people are in the right seats at the right time.

Master the Grid: Create, maintain, and audit agent schedules within the Genesys Cloud WFM module. You’ll handle everything from vacation requests and training blocks to coaching sessions and sudden absences.

Own the Intraday Pulse: Monitor real-time staffing levels and adherence. When coverage gaps or service level risks pop up, you’ll be the one recommending smart, fast schedule adjustments and reallocations.

Data & Administration: Keep our queue and skill assignments accurate, generate crucial insight reports directly from Genesys Cloud, and keep the WFM mailbox running smoothly.

Collaborate: Partner closely with team leaders and stakeholders to keep communication fluid and operations seamless.

Qualifications
Must-Haves:
Genesys Cloud Expertise: You have genuine, hands-on experience using the Genesys Cloud WFM module specifically for creating and maintaining schedules.

WFM Fundamentals: You live and breathe metrics like adherence, shrinkage, occupancy, staffing, and service levels.

Data Savvy: Strong Excel skills and a hawk-like attention to detail. You spot data discrepancies from a mile away.

Agility: The ability to hit the ground running for a 2-month contract and make an immediate impact.

Nice-to-Haves:
Experience supporting claims or insurance operations.

A background or familiarity with forecasting and capacity planning.

Summary
This is an exceptional short-term contract opportunity - If you have the Genesys Cloud skills and thrive in a dynamic environment, apply today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
Create a job alert for this search

Workforce Planning Analyst • toronto, Manitoba, CA

Similar jobs

WFM Analyst Opportunity at BrokerLink

BrokerLinkToronto, ON, CA
Full-time

Become a pivotal member of BrokerLink as a Workforce Management Analyst, driving service quality through keen insights and data analysis.This role combines strategic scheduling with real-time opera... Show more

 • Promoted

BrokerLink Workforce Planning Analyst

Brokerlink Inc.Toronto, ON, CA
Full-time

Join BrokerLink as a Workforce Planning Analyst, focusing on call monitoring, reporting, and scheduling.Utilize your bilingual capabilities in a dynamic work environment to drive service efficiency... Show more

 • Promoted

Strategic Workforce Planning, Senior Manager

EquinixToronto, ON, CA
Full-time

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.A place where bold ideas are welcomed, hu... Show more

 • Promoted

Manager, Workforce Data Optimization

DefinityToronto, ON, CA
Full-time

Join a dynamic intraday and workforce optimization team as a Manager in data management and call handling.Optimize services in a multi-skills contact center, guiding a team to success every day.In ... Show more

 • Promoted

Workforce Analyst - C$68,126 - C$86,861 A Year

LifeLabsToronto, Canada
Full-time

Responsible for workforce analysis, forecasting, and scheduling to meet service delivery targets.Develops models, analyzes data, and provides recommendations for staffing. Show more

 • Promoted

Workforce Planning Partner Gtm + G&A - C$101,600 - C$137,400 A Year - Remote

DropboxToronto County, Canada
Remote
Full-time

Develops and implements workforce planning strategies, manages headcount, and provides data-driven insights to support company goals. Show more

 • Promoted

Workforce Strategy & Transformation Lead

The Home Depot CanadaToronto, ON, CA
Full-time

At The Home Depot Canada, we want you to feel valued and supported.The pay range you see represents base salary only.In addition, your total rewards may include: semi‑annual bonuses tied to busines... Show more

 • Promoted

Senior Analyst Workforce Strategy and Analytics

The Home DepotToronto, ON, CA
Full-time

Make an impact as a Senior Analyst in Workforce Strategy and Analytics at The Home Depot Canada.Utilize your analytical skills to enhance operational efficiency and workforce management initiatives... Show more

 • Promoted

TSSA Fuels Program Workforce Planner

Technical Standards & Safety AuthorityToronto, ON, CA
Full-time

Drive effective workforce planning within TSSA's Fuels program and contribute to public safety.This role involves optimizing workloads for inspectors while supporting safety compliance across Ontar... Show more

 • Promoted

Sr Analyst, Quota and Capacity Planning

SalesforceToronto, ON, CA
Full-time

Salesforce is the #1 AI CRM where humans and agents drive customer success together.We focus on ambition meets action, tech meets trust, and innovation is a way of life.The company is leading workf... Show more

 • Promoted

Senior Analyst in Workforce Management

Wawanesa InsuranceToronto, ON, CA
Full-time

Elevate your career at Wawanesa as a Senior Workforce Management Analyst in a hybrid work environment.Apply your expertise in forecasting and planning to drive operational success.This role is idea... Show more

 • Promoted

Senior Workforce Management Analyst

WawanesaToronto, ON, CA
Full-time +2

Select how often (in days) to receive an alert:.We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanes... Show more

 • Promoted

Senior Workday Analyst, Reporting & Insights

Morgan McKinleyToronto, ON, Canada
Full-time

Elevate your career as a Senior Workday Analyst focused on reporting, data insights, and system optimization.Work closely with three business silos to drive data strategy and analysis efforts.This ... Show more

 • Promoted

Coordinator for Fuels Workforce Planning

Technical Standards and Safety AuthorityToronto, ON, CA
Full-time

Make a difference in Ontario's safety landscape as a Fuels Workforce Planning Coordinator with TSSA.You're essential in scheduling and managing workloads for efficiency and compliance.In this key p... Show more

 • Promoted

Analyst, Dayforce Implementation

AccoToronto, ON, CA
Full-time

Compensation: CAD 70,000 - CAD 82,000 - yearly.Join a dynamic team and be part of the Fairmont family – with 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe... Show more

 • Promoted

Workforce Management Analyst

Wawanesa InsuranceToronto, ON, CA
Permanent

At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees.In addition to salary, full‑time and part‑time permanent employees a... Show more

 • Promoted

Analyst, Dayforce Implementation

AccorToronto, ON, CA
Full-time

Fairmont Hotels & Resorts – with 90 spectacular properties and 34 more in the pipeline across 30 countries.Raffles Hotels & Resorts – a legendary brand since 1887, steeped in history and loved by g... Show more

 • Promoted

Analyst, Business Planning & Forecasting

Socotra, Inc.Toronto, ON, CA
Full-time

At Lyft, our purpose is to serve and connect.We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.Lyft is seeking a Senior Analy... Show more

 • Promoted

Analyst, Business Planning & Forecasting

LyftToronto, ON, CA
Full-time

At Lyft, our purpose is to serve and connect.We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.Lyft is seeking a Senior Analy... Show more

 • Promoted

Manager, Workforce Management Capacity & Productivity Analytics

TDToronto, ON, CA
Full-time

Work Location:Toronto, Ontario, CanadaHours:37.Line of Business:TD GeneralPay Details:$96,900 - $136,800 CADTD is committed to providing fair and equitable compensation opportunities to all colleag... Show more